TEKsystems c/o Allegis Group
Helpdesk Support Analyst – Contract-to-Hire
Overview
A major healthcare organization is seeking additional Helpdesk Support Analysts to assist their growing IT support needs. This is a contract-to-hire role offering strong long-term career potential, internal growth opportunities, and competitive pay once converted to full-time.
What You’ll Do
Provide phone-based technical support to internal employees
Assist users with VPN issues and remote-access setup
Troubleshoot Windows, Active Directory, and general connectivity problems
Work within a ticketing system (ServiceNow experience is a plus)
Follow scripts and processes to move users efficiently through the support queue
Deliver polished, professional, and clear communication at all times
Top Skills Needed
Strong customer service skills
– especially over the phone
Experience with VPN and remote-access troubleshooting
Helpdesk or IT support experience , including ticket handling
Familiarity with
Windows ,
Active Directory , and general troubleshooting
Professional, articulate, and logical communication style
Shift Details Training (first 1-4 weeks):
Onsite, Monday-Friday, 8am-5pm
After training, shifts may include:
Sun-Thurs, 8:30am-5pm
Mon-Fri, 7am-3:30pm
Tues-Sat, 7am-3:30pm or 6:30am-3pm
Location Sandy Springs, GA (Training onsite; role may be remote afterward depending on business needs)
Compensation
Contract-to-hire
Conversion range:
$25/hr
Requirements
Entry-level experience welcome
Excellent communication and professionalism
Ability to pass a drug test
Work Environment
IT team is primarily remote but may be asked to come onsite as needed
Strong internal promotion culture
Full-time employees receive overtime at time-and-a-half, excellent benefits, and pension plans
Interview Process
One-step interview
with manager and director
Job Type & Location This is a Contract to Hire position based out of Sandy Springs, GA.
Pay and Benefits The pay range for this position is $20.00 – $20.00/hr.
Workplace Type This is a hybrid position in Sandy Springs, GA.
Application Deadline This position is anticipated to close on Jan 19, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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What You’ll Do
Provide phone-based technical support to internal employees
Assist users with VPN issues and remote-access setup
Troubleshoot Windows, Active Directory, and general connectivity problems
Work within a ticketing system (ServiceNow experience is a plus)
Follow scripts and processes to move users efficiently through the support queue
Deliver polished, professional, and clear communication at all times
Top Skills Needed
Strong customer service skills
– especially over the phone
Experience with VPN and remote-access troubleshooting
Helpdesk or IT support experience , including ticket handling
Familiarity with
Windows ,
Active Directory , and general troubleshooting
Professional, articulate, and logical communication style
Shift Details Training (first 1-4 weeks):
Onsite, Monday-Friday, 8am-5pm
After training, shifts may include:
Sun-Thurs, 8:30am-5pm
Mon-Fri, 7am-3:30pm
Tues-Sat, 7am-3:30pm or 6:30am-3pm
Location Sandy Springs, GA (Training onsite; role may be remote afterward depending on business needs)
Compensation
Contract-to-hire
Conversion range:
$25/hr
Requirements
Entry-level experience welcome
Excellent communication and professionalism
Ability to pass a drug test
Work Environment
IT team is primarily remote but may be asked to come onsite as needed
Strong internal promotion culture
Full-time employees receive overtime at time-and-a-half, excellent benefits, and pension plans
Interview Process
One-step interview
with manager and director
Job Type & Location This is a Contract to Hire position based out of Sandy Springs, GA.
Pay and Benefits The pay range for this position is $20.00 – $20.00/hr.
Workplace Type This is a hybrid position in Sandy Springs, GA.
Application Deadline This position is anticipated to close on Jan 19, 2026.
Equal Opportunity Employer The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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