TEKsystems
Overview
Our client needs additional support on their Helpdesk. The role involves taking calls, assisting with remote access, VPN setup, and general trouble‑shooting. Candidates should be polished, professional, and logical in their communication.
Responsibilities
Take inbound calls related to Helpdesk requests.
Troubleshoot remote access and VPN issues.
Assist users with Windows and Active Directory problems.
Utilize ServiceNow for ticketing (preferred).
Skills
Help Desk, Phone Support, Customer Service
Active Directory, Windows, VPN troubleshooting
Strong communication and problem solving
Experience Level Entry Level
Job Type & Location Contract to Hire based in Sandy Springs, GA (hybrid).
Pay and Benefits Pay range: $20.00 - $20.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline December 30, 2025
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
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Responsibilities
Take inbound calls related to Helpdesk requests.
Troubleshoot remote access and VPN issues.
Assist users with Windows and Active Directory problems.
Utilize ServiceNow for ticketing (preferred).
Skills
Help Desk, Phone Support, Customer Service
Active Directory, Windows, VPN troubleshooting
Strong communication and problem solving
Experience Level Entry Level
Job Type & Location Contract to Hire based in Sandy Springs, GA (hybrid).
Pay and Benefits Pay range: $20.00 - $20.00/hr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre‑tax and Roth post‑tax contributions available
Life Insurance (Voluntary Life & AD&D for employee and dependents)
Short and long‑term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Application Deadline December 30, 2025
Equal Opportunity Statement The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information, or any characteristic protected by law.
#J-18808-Ljbffr