SAFE Credit Union
Branch Supervisor/Assistant Branch Manager (Watt)
SAFE Credit Union, Antelope, California, United States, 95843
Overview
Branch Supervisor - Hourly Rate Range: $28.94 - $36.18 Assistant Branch Manager - Hourly Rate Range: $32.98 - $41.23 Exact compensation may vary based on skill, experience and location. Why SAFE?
SAFE offers comprehensive benefits and development opportunities. The following highlights illustrate our commitments to employees:
Professional Development Opportunities : Training programs, workshops, and mentorship.
Recognition and Appreciation : Regular acknowledgment of achievements and contributions.
Flexible Work Arrangements : Remote work options and flexible scheduling.
Positive Company Culture : Inclusive, collaborative, and supportive environment.
Career Growth : Clear paths for advancement and internal promotions.
Work-Life Balance : Emphasis on balancing professional and personal life.
Employee Empowerment : Autonomy in roles and decision-making.
Space of Belonging : ERGs, YOUnity Council, and a focus on diversity, equity, inclusion and belonging.
Wellness Programs : Initiatives supporting physical and mental health.
Strong Leadership : Leaders who inspire, support, and guide teams.
Sense of Purpose : Alignment of company goals with employees’ values.
Branch Supervisor
POSITION PURPOSE Responsible for providing internal and external clients with quality service. Act as a leadership team member in developing the branch staff’s capacity for meeting sales and service objectives, standards, and goals. Provide members with Credit Union products and services. Ensure staff deliver continuous quality service and comply with Credit Union policies and procedures. Directly supervise branch employees, including interviewing, hiring, training, planning, directing, appraising, rewarding and disciplining staff, and addressing complaints and resolving problems.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Develop and maintain positive member and staff relationships.
Ensure staff provide consultative member service.
Conduct member profiling to determine needs; discuss benefits and features; open accounts; accept loan applications; conduct closings.
Act as a bridge between members and departments to promote relationships.
Resolve errors and member complaints.
Initiate sales-and-service activities and support achievement of branch goals.
Assist in development and implementation of sales-and-service programs and campaigns.
Develop and maintain a proactive book of business to create ongoing sales opportunities.
Track and assess results of subordinates.
Perform operational duties: balancing, file maintenance, regulatory reports, staff meetings, branch audits, cash management, and service coverage as needed.
Participate in training and development; review progress; maintain personal skills; participate in community activities.
Perform administrative duties: attendance, timecards, memos, and reporting.
Act in a supervisory capacity: establish schedules, conduct performance reviews, coach and recognize staff, and implement emergency procedures.
Other duties as assigned.
QUALIFICATIONS Education/Certification:
Bachelor’s degree from a four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience. Experience Required:
See description for representative knowledge, skills, and abilities. Reasonable accommodations may be made to enable performance of essential functions. Skills/Abilities:
Effective communication skills.
Ability to function in a team environment and be a team player.
Ability to organize, supervise, and delegate effectively.
Ability to motivate self and others.
Ability to make decisions and assume responsibility for them.
Ability to manage time effectively.
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
LANGUAGE SKILLS
Excellent communication skills (verbal, written, listening, empathy).
Ability to build relationships with leaders, partners, and stakeholders.
Ability to read, analyze, and interpret general business materials and regulations.
Ability to write reports and business correspondence.
Ability to effectively present information to management and groups.
MATHEMATICAL SKILLS AND REASONING ABILITY
Ability to interpret instructions; solve practical problems; apply fractions, percentages, ratios, and proportions.
Ability to define problems, collect data, and draw conclusions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT Regularly sit, talk or hear; use hands to handle objects.
Occasionally stand, walk, reach, stoop, kneel, or crouch.
Occasionally lift up to 25 pounds.
Specific vision abilities required; moderate noise level in environment.
INTENT AND FUNCTION OF JOB DESCRIPTIONS This description reflects essential functions and basic duties. It is not necessarily all-inclusive. Management reserves the right to revise duties as needed. At-will employment status applies. The organization may modify requirements to accommodate disabilities where feasible; no accommodations will pose health or safety risks or undue hardship. Job descriptions are not employment contracts.
Assistant Branch Manager
POSITION PURPOSE The Assistant Branch Manager, under the leadership of the Branch Manager, provides quality service to internal and external clients. Manages the team to meet administrative, operational, and sales-and-service objectives. Supervises branch employees and ensures compliance with policies and procedures. Responsible for direction, coordination, and evaluation of the unit, including interviewing, hiring, training, planning, assigning, appraising, coaching, and addressing disciplinary issues. ESSENTIAL FUNCTIONS AND BASIC DUTIES
Initiate sales-and-service activities; participate in setting and communicating branch goals; refer members to other areas as needed.
Assist in developing and carrying out branch sales-and-service programs; convert strategies into daily actions.
Monitor member contact to generate opportunities and deepen relationships.
Track and assess results of campaigns; ensure consultative sales and service.
Conduct member interviews; present products and services; open accounts and loans as needed; promote relationships; resolve issues.
Establish performance and daily sales action plans; maintain positive relationships.
Ensure branch operations are compliant; balance functions; maintain files; complete regulatory reports; conduct audits; security procedures; manage cash.
Participate in training and development; support training programs; review progress; cross-train staff; community involvement.
Perform administrative duties and assist with supervision: schedules, performance reviews, coaching, and recognition; emergency procedures as needed.
Complete other duties as assigned.
QUALIFICATIONS Education: Four-year college degree or university program certificate; or two to four years related experience; or equivalent combination. Experience: See description; willingness to accommodate disabilities where feasible. Skills/Abilities:
Team-oriented with proven collaboration skills.
Ability to organize, supervise, and delegate; motivate self and others.
Decision-making, time management, and communication skills.
Other sections (WORK ENVIRONMENT/PHYSICAL DEMANDS, etc.) retained from branch supervisor as applicable.
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Branch Supervisor - Hourly Rate Range: $28.94 - $36.18 Assistant Branch Manager - Hourly Rate Range: $32.98 - $41.23 Exact compensation may vary based on skill, experience and location. Why SAFE?
SAFE offers comprehensive benefits and development opportunities. The following highlights illustrate our commitments to employees:
Professional Development Opportunities : Training programs, workshops, and mentorship.
Recognition and Appreciation : Regular acknowledgment of achievements and contributions.
Flexible Work Arrangements : Remote work options and flexible scheduling.
Positive Company Culture : Inclusive, collaborative, and supportive environment.
Career Growth : Clear paths for advancement and internal promotions.
Work-Life Balance : Emphasis on balancing professional and personal life.
Employee Empowerment : Autonomy in roles and decision-making.
Space of Belonging : ERGs, YOUnity Council, and a focus on diversity, equity, inclusion and belonging.
Wellness Programs : Initiatives supporting physical and mental health.
Strong Leadership : Leaders who inspire, support, and guide teams.
Sense of Purpose : Alignment of company goals with employees’ values.
Branch Supervisor
POSITION PURPOSE Responsible for providing internal and external clients with quality service. Act as a leadership team member in developing the branch staff’s capacity for meeting sales and service objectives, standards, and goals. Provide members with Credit Union products and services. Ensure staff deliver continuous quality service and comply with Credit Union policies and procedures. Directly supervise branch employees, including interviewing, hiring, training, planning, directing, appraising, rewarding and disciplining staff, and addressing complaints and resolving problems.
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Develop and maintain positive member and staff relationships.
Ensure staff provide consultative member service.
Conduct member profiling to determine needs; discuss benefits and features; open accounts; accept loan applications; conduct closings.
Act as a bridge between members and departments to promote relationships.
Resolve errors and member complaints.
Initiate sales-and-service activities and support achievement of branch goals.
Assist in development and implementation of sales-and-service programs and campaigns.
Develop and maintain a proactive book of business to create ongoing sales opportunities.
Track and assess results of subordinates.
Perform operational duties: balancing, file maintenance, regulatory reports, staff meetings, branch audits, cash management, and service coverage as needed.
Participate in training and development; review progress; maintain personal skills; participate in community activities.
Perform administrative duties: attendance, timecards, memos, and reporting.
Act in a supervisory capacity: establish schedules, conduct performance reviews, coach and recognize staff, and implement emergency procedures.
Other duties as assigned.
QUALIFICATIONS Education/Certification:
Bachelor’s degree from a four-year college or university; or one to two years of related experience and/or training; or equivalent combination of education and experience. Experience Required:
See description for representative knowledge, skills, and abilities. Reasonable accommodations may be made to enable performance of essential functions. Skills/Abilities:
Effective communication skills.
Ability to function in a team environment and be a team player.
Ability to organize, supervise, and delegate effectively.
Ability to motivate self and others.
Ability to make decisions and assume responsibility for them.
Ability to manage time effectively.
WORK ENVIRONMENT/PHYSICAL DEMANDS SUMMARY
LANGUAGE SKILLS
Excellent communication skills (verbal, written, listening, empathy).
Ability to build relationships with leaders, partners, and stakeholders.
Ability to read, analyze, and interpret general business materials and regulations.
Ability to write reports and business correspondence.
Ability to effectively present information to management and groups.
MATHEMATICAL SKILLS AND REASONING ABILITY
Ability to interpret instructions; solve practical problems; apply fractions, percentages, ratios, and proportions.
Ability to define problems, collect data, and draw conclusions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT Regularly sit, talk or hear; use hands to handle objects.
Occasionally stand, walk, reach, stoop, kneel, or crouch.
Occasionally lift up to 25 pounds.
Specific vision abilities required; moderate noise level in environment.
INTENT AND FUNCTION OF JOB DESCRIPTIONS This description reflects essential functions and basic duties. It is not necessarily all-inclusive. Management reserves the right to revise duties as needed. At-will employment status applies. The organization may modify requirements to accommodate disabilities where feasible; no accommodations will pose health or safety risks or undue hardship. Job descriptions are not employment contracts.
Assistant Branch Manager
POSITION PURPOSE The Assistant Branch Manager, under the leadership of the Branch Manager, provides quality service to internal and external clients. Manages the team to meet administrative, operational, and sales-and-service objectives. Supervises branch employees and ensures compliance with policies and procedures. Responsible for direction, coordination, and evaluation of the unit, including interviewing, hiring, training, planning, assigning, appraising, coaching, and addressing disciplinary issues. ESSENTIAL FUNCTIONS AND BASIC DUTIES
Initiate sales-and-service activities; participate in setting and communicating branch goals; refer members to other areas as needed.
Assist in developing and carrying out branch sales-and-service programs; convert strategies into daily actions.
Monitor member contact to generate opportunities and deepen relationships.
Track and assess results of campaigns; ensure consultative sales and service.
Conduct member interviews; present products and services; open accounts and loans as needed; promote relationships; resolve issues.
Establish performance and daily sales action plans; maintain positive relationships.
Ensure branch operations are compliant; balance functions; maintain files; complete regulatory reports; conduct audits; security procedures; manage cash.
Participate in training and development; support training programs; review progress; cross-train staff; community involvement.
Perform administrative duties and assist with supervision: schedules, performance reviews, coaching, and recognition; emergency procedures as needed.
Complete other duties as assigned.
QUALIFICATIONS Education: Four-year college degree or university program certificate; or two to four years related experience; or equivalent combination. Experience: See description; willingness to accommodate disabilities where feasible. Skills/Abilities:
Team-oriented with proven collaboration skills.
Ability to organize, supervise, and delegate; motivate self and others.
Decision-making, time management, and communication skills.
Other sections (WORK ENVIRONMENT/PHYSICAL DEMANDS, etc.) retained from branch supervisor as applicable.
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