GMI - Global Market Innovators
L2 Service Desk Administrator - On-site - Scottsdale, AZ
GMI - Global Market Innovators, Scottsdale, Arizona, us, 85261
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L2 Service Desk Administrator - On-site - Scottsdale, AZ
role at
GMI - Global Market Innovators
Position: L2 Service Desk Administrator
Overview The L2 Service Desk Administrator is primarily responsible for answering calls from Customer staff. This role serves as the first escalation point of contact for the customer's user base. This includes information gathering, initial triage, resolution, and if necessary, escalation back to the customer. Key responsibilities are listed below.
Responsibilities
Coordinate implementation of equipment for existing and new customers
Create and maintain documentation for customers with attention to detail
Provide turnover of new implementations
Resolve technical escalations from the Service Desk staff
Resolve and troubleshoot advanced technical issues
Assist in resolving software/application issues related to the infrastructure
Respond to assigned tickets within the defined service level agreements (SLAs)
Communicate key incidents to the Supervisor that may impact the team or customers
Maintain open communication with the Service Desk team and Supervisor primarily via Microsoft Teams
Identify opportunities to improve team performance and documentation
Qualifications Education
A High School Diploma or GED
Associate degree in IT or related field preferred or equivalent years of relevant work experience
Knowledge and Experience
Minimum 2 years verifiable work experience as L1 Service Desk Administrator
Intermediate knowledge installing, configuring and supporting systems solutions
Intermediate knowledge supporting hardware, operating systems and applications
Basic knowledge configuring and supporting cloud-based applications including Office 365, Teams and hosted file storage
Experience interacting with and managing activities with vendors
Knowledge of desktop applications including Microsoft Office (Office 365), IE, antivirus, and desktop imaging software
Experience with server-related applications including SharePoint, Microsoft SQL Server and common backup software
Basic knowledge of Microsoft server operating systems; Linux OS experience helpful
Basic knowledge troubleshooting network-related issues on HP and Dell hardware
Excellent verbal and written communication skills
Basic understanding of networking and related protocols
Additional Information
Regularly required to stand, sit, talk, hear, and use hands to operate a computer
Ability to sit at a computer terminal for extended periods
Light to moderate lifting may be required
Reasonable accommodations may be made to enable individuals with disabilities to perform these functions
Benefits
Medical, Dental, Vision Insurance
401K with company match
Stock Appreciation Rights (SARs) after year one
Unlimited vacation - work hard, play hard
Growing company with opportunities for advancement
Employment details
Location: Onsite, Scottsdale, AZ
Classification: Full-time, Exempt
Travel: On Customer Premises
Job Function: Other
Industries: IT Services and IT Consulting
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L2 Service Desk Administrator - On-site - Scottsdale, AZ
role at
GMI - Global Market Innovators
Position: L2 Service Desk Administrator
Overview The L2 Service Desk Administrator is primarily responsible for answering calls from Customer staff. This role serves as the first escalation point of contact for the customer's user base. This includes information gathering, initial triage, resolution, and if necessary, escalation back to the customer. Key responsibilities are listed below.
Responsibilities
Coordinate implementation of equipment for existing and new customers
Create and maintain documentation for customers with attention to detail
Provide turnover of new implementations
Resolve technical escalations from the Service Desk staff
Resolve and troubleshoot advanced technical issues
Assist in resolving software/application issues related to the infrastructure
Respond to assigned tickets within the defined service level agreements (SLAs)
Communicate key incidents to the Supervisor that may impact the team or customers
Maintain open communication with the Service Desk team and Supervisor primarily via Microsoft Teams
Identify opportunities to improve team performance and documentation
Qualifications Education
A High School Diploma or GED
Associate degree in IT or related field preferred or equivalent years of relevant work experience
Knowledge and Experience
Minimum 2 years verifiable work experience as L1 Service Desk Administrator
Intermediate knowledge installing, configuring and supporting systems solutions
Intermediate knowledge supporting hardware, operating systems and applications
Basic knowledge configuring and supporting cloud-based applications including Office 365, Teams and hosted file storage
Experience interacting with and managing activities with vendors
Knowledge of desktop applications including Microsoft Office (Office 365), IE, antivirus, and desktop imaging software
Experience with server-related applications including SharePoint, Microsoft SQL Server and common backup software
Basic knowledge of Microsoft server operating systems; Linux OS experience helpful
Basic knowledge troubleshooting network-related issues on HP and Dell hardware
Excellent verbal and written communication skills
Basic understanding of networking and related protocols
Additional Information
Regularly required to stand, sit, talk, hear, and use hands to operate a computer
Ability to sit at a computer terminal for extended periods
Light to moderate lifting may be required
Reasonable accommodations may be made to enable individuals with disabilities to perform these functions
Benefits
Medical, Dental, Vision Insurance
401K with company match
Stock Appreciation Rights (SARs) after year one
Unlimited vacation - work hard, play hard
Growing company with opportunities for advancement
Employment details
Location: Onsite, Scottsdale, AZ
Classification: Full-time, Exempt
Travel: On Customer Premises
Job Function: Other
Industries: IT Services and IT Consulting
Referrals increase your chances of interviewing at GMI - Global Market Innovators. Get notified about new Service Desk Administrator jobs in Scottsdale, AZ.
#J-18808-Ljbffr