Boston FAM | d.b.a. Furniture & ApplianceMart and Ashley
Customer Experience Specialist Part Time
Boston FAM | d.b.a. Furniture & ApplianceMart and Ashley, Stevens Point, Wisconsin, United States, 54481
Customer Experience Specialist – Part Time
Join to apply for the Customer Experience Specialist Part Time role at Boston FAM | d.b.a. Furniture & Appliance Mart and Ashley.
Who We Are Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee‑Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives by creating amazing rooms together”. Our Employee‑Owner WHY is “improving the quality of our owners’ lives through personal development and supporting their dreams and goals”.
About the Role As a Customer Experience Specialist, you will play a key role in ensuring customer orders are completed accurately and efficiently across Wisconsin, Illinois, and Upper Michigan while serving as a trusted point of communication for customers, technicians, and internal teams. This is a part‑time position, 3 days per week (20‑25 hours).
Seniority Level:
Entry Level
Employment Type:
Part Time
Responsibilities
Represent the company through clear, professional, and effective customer communication.
Provide administrative support for customer orders created by Sales and Operations teams.
Support road technicians by coordinating information, documentation, and service needs.
Understand, interpret, and clearly communicate warranty coverage and processes to customers and internal partners.
What You Will Be Doing Each Day
Build rapport with customers and delivery drivers through phone and internal messaging systems.
Operate AI‑powered logistics and order management software.
Support the end‑to‑end order fulfillment process across the enterprise.
Provide real‑time support and timely resolution for customer and delivery‑related issues.
Facilitate cross‑department communication to drive efficient customer resolutions.
Manage high volumes of inbound and outbound calls while maintaining professionalism and accuracy.
Remain focused, prioritize effectively, and adapt quickly during service disruptions.
Accurately document customer interactions, invoices, and transaction records.
Ensure appropriate updates and follow‑up actions are completed to fully resolve customer concerns.
Maintain careful attention to detail and thoroughness in completing tasks.
Use computer systems to enter, update, and process information accurately.
Represent the organization professionally when communicating with customers, partners, and external contacts.
Qualifications
Preferred but not required: 1–2 years retail experience and/or customer service experience.
Ability and willingness to work over the phone.
Ability and willingness to work retail hours, including evenings, weekends, and some holidays.
Strong organizational and data entry skills.
Spanish‑speaking candidates strongly encouraged to apply.
What We Offer
Personal and Professional Development opportunities
Employee Stock Ownership Plan (ESOP)
Paid‑Time Off
Birthday off with pay
Paid Parental Leave
Educational Reimbursement
Generous product discount
401(k) retirement plan with company match
Health, Life, Dental, and Vision Insurance
Long‑ and short‑term disability insurance
Health and Wellness Program
Fun company activities – involvement in the community!
To apply or learn more about our company, we encourage you to check out our Careers page at:
www.joinbfd.com
BostonFAM is an Equal Opportunity Employer.
#J-18808-Ljbffr
Who We Are Boston Inc dba Furniture & Appliance Mart/Ashley is an Employee‑Owned furniture retail company with a fantastic culture of personal development. We like to say we are a personal development company that happens to sell furniture, appliances, and mattresses. Our Customer WHY is “improving the quality of people’s lives by creating amazing rooms together”. Our Employee‑Owner WHY is “improving the quality of our owners’ lives through personal development and supporting their dreams and goals”.
About the Role As a Customer Experience Specialist, you will play a key role in ensuring customer orders are completed accurately and efficiently across Wisconsin, Illinois, and Upper Michigan while serving as a trusted point of communication for customers, technicians, and internal teams. This is a part‑time position, 3 days per week (20‑25 hours).
Seniority Level:
Entry Level
Employment Type:
Part Time
Responsibilities
Represent the company through clear, professional, and effective customer communication.
Provide administrative support for customer orders created by Sales and Operations teams.
Support road technicians by coordinating information, documentation, and service needs.
Understand, interpret, and clearly communicate warranty coverage and processes to customers and internal partners.
What You Will Be Doing Each Day
Build rapport with customers and delivery drivers through phone and internal messaging systems.
Operate AI‑powered logistics and order management software.
Support the end‑to‑end order fulfillment process across the enterprise.
Provide real‑time support and timely resolution for customer and delivery‑related issues.
Facilitate cross‑department communication to drive efficient customer resolutions.
Manage high volumes of inbound and outbound calls while maintaining professionalism and accuracy.
Remain focused, prioritize effectively, and adapt quickly during service disruptions.
Accurately document customer interactions, invoices, and transaction records.
Ensure appropriate updates and follow‑up actions are completed to fully resolve customer concerns.
Maintain careful attention to detail and thoroughness in completing tasks.
Use computer systems to enter, update, and process information accurately.
Represent the organization professionally when communicating with customers, partners, and external contacts.
Qualifications
Preferred but not required: 1–2 years retail experience and/or customer service experience.
Ability and willingness to work over the phone.
Ability and willingness to work retail hours, including evenings, weekends, and some holidays.
Strong organizational and data entry skills.
Spanish‑speaking candidates strongly encouraged to apply.
What We Offer
Personal and Professional Development opportunities
Employee Stock Ownership Plan (ESOP)
Paid‑Time Off
Birthday off with pay
Paid Parental Leave
Educational Reimbursement
Generous product discount
401(k) retirement plan with company match
Health, Life, Dental, and Vision Insurance
Long‑ and short‑term disability insurance
Health and Wellness Program
Fun company activities – involvement in the community!
To apply or learn more about our company, we encourage you to check out our Careers page at:
www.joinbfd.com
BostonFAM is an Equal Opportunity Employer.
#J-18808-Ljbffr