Visit Hershey & Harrisburg
Assistant Executive Housekeeper - The Hotel Hershey
Visit Hershey & Harrisburg, Hershey, Pennsylvania, United States, 17033
Assistant Executive Housekeeper - The Hotel Hershey
Join the team at The Hotel Hershey, a luxury resort best known for its refined elegance, signature services, and abundant amenities. The Hotel Hershey is situated high atop the town of Hershey and has 326 guest rooms, including 19 Villas with 98 luxury sleeping rooms, as well as 25,000 square feet of meeting and function space. The 1930's hotel is a Historic Hotel of America and a AAA Four-Diamond Award winner.
This position supervises and coordinates the daily operations of the Housekeeping Department. As a Full-Time Team Member, you will enjoy perks like FREE admission to Hersheypark, discounts, and more. Total compensation includes wage plus Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and more.
Job Duties
Perform routine quality inspections of all hotel public areas and guest rooms to ensure departmental standards and performance standards are met. Focus on the Perfect Room Program including a weekly walk-thru.
Respond to guest questions and concerns. Resolve complaints to maintain guest satisfaction.
Assist with the creation and implementation of systems for inspecting and managing the quality of housekeeping services. Ensure consistently high standards in all areas of Housekeeping.
Assist with hiring, training, and providing career development for housekeeping staff. Conduct performance evaluations and provide feedback to employees. Manage staff performance to align with Forbes standards.
Maintain good communication and working relationships with the Front Desk and Engineering. Coordinate housekeeping staff with other hotel departments to provide resolutions to issues.
Assist with morning lineups, quarterly department meetings, team building activities, and extended learning opportunities.
Order and receive supplies to maintain appropriate inventory levels of cleaning supplies for hotel operations.
Assume functions of a Housekeeper as necessary. Clean hotel guest rooms and public spaces.
Perform other duties as assigned, including Manager on Duty rotation.
Qualifications
Minimum of 3 years of related experience.
Industry Experience - Hospitality/Tourism
Minimum of 1 year supervisory experience.
18 years of age or older.
Associate’s degree - Hotel Restaurant Management
Relevant work experience can be substituted for education – 5 years
Knowledge, Skills, And Abilities
Skilled in the use of Microsoft Office applications, including Excel and Word.
Job Demands
Reaching Forward Frequent (34-66%)
Climbing Stairs Frequent (34-66%) (8ft maximum height)
Lifting Frequent (34-66%) (25lbs maximum weight)
Reaching Overhead Frequent (34-66%)
Finger Dexterity Occasional
Hand/Eye Coordination Frequent (34-66%)
Stooping Occasional
Bending Frequent (34-66%)
Sitting Occasional
Standing Frequent (34-66%)
Walking Constant (>67%)
This job requires a good sense of vision (either corrected or uncorrected) to operate moving equipment such as a car, truck, golf carts, etc.
Visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
Regular verbal communication of detailed information to others by phone or in person.
Must be able to speak and read the English language.
Repetitive motions of the wrists, hands, and/or fingers.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Manufacturing
Industries
Hospitality
Get notified about new Assistant Executive Housekeeper jobs in Hershey, PA.
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This position supervises and coordinates the daily operations of the Housekeeping Department. As a Full-Time Team Member, you will enjoy perks like FREE admission to Hersheypark, discounts, and more. Total compensation includes wage plus Medical, Dental, and Vision coverage beginning the first day of the next month after you begin working, 401K Contribution, paid time off, and more.
Job Duties
Perform routine quality inspections of all hotel public areas and guest rooms to ensure departmental standards and performance standards are met. Focus on the Perfect Room Program including a weekly walk-thru.
Respond to guest questions and concerns. Resolve complaints to maintain guest satisfaction.
Assist with the creation and implementation of systems for inspecting and managing the quality of housekeeping services. Ensure consistently high standards in all areas of Housekeeping.
Assist with hiring, training, and providing career development for housekeeping staff. Conduct performance evaluations and provide feedback to employees. Manage staff performance to align with Forbes standards.
Maintain good communication and working relationships with the Front Desk and Engineering. Coordinate housekeeping staff with other hotel departments to provide resolutions to issues.
Assist with morning lineups, quarterly department meetings, team building activities, and extended learning opportunities.
Order and receive supplies to maintain appropriate inventory levels of cleaning supplies for hotel operations.
Assume functions of a Housekeeper as necessary. Clean hotel guest rooms and public spaces.
Perform other duties as assigned, including Manager on Duty rotation.
Qualifications
Minimum of 3 years of related experience.
Industry Experience - Hospitality/Tourism
Minimum of 1 year supervisory experience.
18 years of age or older.
Associate’s degree - Hotel Restaurant Management
Relevant work experience can be substituted for education – 5 years
Knowledge, Skills, And Abilities
Skilled in the use of Microsoft Office applications, including Excel and Word.
Job Demands
Reaching Forward Frequent (34-66%)
Climbing Stairs Frequent (34-66%) (8ft maximum height)
Lifting Frequent (34-66%) (25lbs maximum weight)
Reaching Overhead Frequent (34-66%)
Finger Dexterity Occasional
Hand/Eye Coordination Frequent (34-66%)
Stooping Occasional
Bending Frequent (34-66%)
Sitting Occasional
Standing Frequent (34-66%)
Walking Constant (>67%)
This job requires a good sense of vision (either corrected or uncorrected) to operate moving equipment such as a car, truck, golf carts, etc.
Visual ability to perform detailed work at close distances (computer screens, accounting ledgers, using measurement devices).
Regular verbal communication of detailed information to others by phone or in person.
Must be able to speak and read the English language.
Repetitive motions of the wrists, hands, and/or fingers.
Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Hershey Entertainment and Resorts is an Equal Opportunity Employer
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management
Manufacturing
Industries
Hospitality
Get notified about new Assistant Executive Housekeeper jobs in Hershey, PA.
#J-18808-Ljbffr