Gateway Services Inc.
Pay Rate
$18/hr
Work Hours Tuesday–Saturday, 5:00 am–1:30 pm
Location Fond Memories – New Braunfels, TX
Job Overview The Operations Team Member reports to the Operations Care Center Manager. Responsible for operating the retort, creating, packaging, and engraving paw prints, plaques and memorial items, and processing and packaging cremated remains. Works with a close-knit team within a care center.
Duties & Responsibilities
Operate the retort and manage the processing of cremated remains.
Create, package, and engrave paw prints, plaques and other memorial items.
Maintain daily cremation goals with an emphasis on compassion and excellence.
Monitor equipment to ensure proper function, making adjustments and submitting maintenance requests.
Perform basic cleaning and housekeeping—sweeping, mopping, vacuuming, dusting.
Clean and maintain equipment used in cremation procedures, such as bone grinders.
Follow safety procedures to protect self and others from hazardous materials or dust.
Other duties as assigned.
Education, Training & Qualifications
High school diploma or equivalent.
Minimum 12 months experience in a service industry.
Valid driver’s license may be required.
Skills & Abilities
Passion for pets—caring, patient, kind, and empathetic.
Customer focus and strong ethical standards.
Problem‑solving and quick‑thinking.
Team player, flexible and adaptable.
Energetic, self‑motivated, results‑oriented.
Good verbal communication and excellent time‑management.
Comfortable building and maintaining relationships with industry professionals and pet parents; works independently or as part of a team.
Commitment to operating in a safe environment (OSHA).
Strong attention to detail.
Working Conditions
Regular bending, stooping, crouching, kneeling, sitting, repetitive motion.
Regular lifting and moving of 100 + lbs.
Regular exposure to elevated noise and heat levels.
Handling deceased pets.
YOU’LL LOVE WORKING WITH US BECAUSE You will be surrounded by talented, supportive leaders and teams—people you can be proud to work with.
OUR CORE VALUES
People First
Exceed Expectations
Honesty, Integrity, Trust
Be Passionate and Caring
Continuously Improve
WHAT YOU CAN EXPECT FROM US
Generous salary and benefits package.
Three national medical plans that pay 100 % after deductible.
Two national dental plans with no cost to plan members.
National vision plan.
Company‑paid Life / AD&D and LTD for full‑time employees.
Optional additional Life / AD&D coverage at discounted rates.
Critical Illness, Accident and Pet insurance as an employee option.
Tax‑savvy accounts: HSA, Health & Dependent Care FSAs.
401(k) retirement plan.
Potential for career growth.
Employee Assistance Program.
Paid holidays & time off.
A sense of community.
Great Hearts & Minds Scholarship Program.
Gateway Tuition Reimbursement Program.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset, and each employee’s cultural differences, life experiences, self‑expression, and unique capabilities build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.
New employees to Gateway will be required to successfully pass the E‑Verify employment verification check. For more information about E‑Verify, including your rights and responsibilities, visit e-verify.gov.
Position requires 40 hrs per week minimum.
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Work Hours Tuesday–Saturday, 5:00 am–1:30 pm
Location Fond Memories – New Braunfels, TX
Job Overview The Operations Team Member reports to the Operations Care Center Manager. Responsible for operating the retort, creating, packaging, and engraving paw prints, plaques and memorial items, and processing and packaging cremated remains. Works with a close-knit team within a care center.
Duties & Responsibilities
Operate the retort and manage the processing of cremated remains.
Create, package, and engrave paw prints, plaques and other memorial items.
Maintain daily cremation goals with an emphasis on compassion and excellence.
Monitor equipment to ensure proper function, making adjustments and submitting maintenance requests.
Perform basic cleaning and housekeeping—sweeping, mopping, vacuuming, dusting.
Clean and maintain equipment used in cremation procedures, such as bone grinders.
Follow safety procedures to protect self and others from hazardous materials or dust.
Other duties as assigned.
Education, Training & Qualifications
High school diploma or equivalent.
Minimum 12 months experience in a service industry.
Valid driver’s license may be required.
Skills & Abilities
Passion for pets—caring, patient, kind, and empathetic.
Customer focus and strong ethical standards.
Problem‑solving and quick‑thinking.
Team player, flexible and adaptable.
Energetic, self‑motivated, results‑oriented.
Good verbal communication and excellent time‑management.
Comfortable building and maintaining relationships with industry professionals and pet parents; works independently or as part of a team.
Commitment to operating in a safe environment (OSHA).
Strong attention to detail.
Working Conditions
Regular bending, stooping, crouching, kneeling, sitting, repetitive motion.
Regular lifting and moving of 100 + lbs.
Regular exposure to elevated noise and heat levels.
Handling deceased pets.
YOU’LL LOVE WORKING WITH US BECAUSE You will be surrounded by talented, supportive leaders and teams—people you can be proud to work with.
OUR CORE VALUES
People First
Exceed Expectations
Honesty, Integrity, Trust
Be Passionate and Caring
Continuously Improve
WHAT YOU CAN EXPECT FROM US
Generous salary and benefits package.
Three national medical plans that pay 100 % after deductible.
Two national dental plans with no cost to plan members.
National vision plan.
Company‑paid Life / AD&D and LTD for full‑time employees.
Optional additional Life / AD&D coverage at discounted rates.
Critical Illness, Accident and Pet insurance as an employee option.
Tax‑savvy accounts: HSA, Health & Dependent Care FSAs.
401(k) retirement plan.
Potential for career growth.
Employee Assistance Program.
Paid holidays & time off.
A sense of community.
Great Hearts & Minds Scholarship Program.
Gateway Tuition Reimbursement Program.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset, and each employee’s cultural differences, life experiences, self‑expression, and unique capabilities build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.
New employees to Gateway will be required to successfully pass the E‑Verify employment verification check. For more information about E‑Verify, including your rights and responsibilities, visit e-verify.gov.
Position requires 40 hrs per week minimum.
#J-18808-Ljbffr