Gateway Services Inc.
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Operations Team Member
role at
Gateway Services Inc.
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About Gateway Services Inc.
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.
Pay Rate: $17/hr
Work Hours: M-F 2PM-10PM
Location: Agape Pet Services, Greenville, SC
Job Overview
The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center.
Duties & Responsibilities
Perform a variety of daily duties such as operating the retort, creating and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or other tasks as may be required.
Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
Monitor equipment to ensure the process is working properly, making adjustments as needed and submit maintenance requests.
Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
Other duties as assigned.
Education, Training & Qualifications
High school diploma or equivalent
Minimum of 12 months experience in a service industry
Valid Driver License may be required
Skills & Abilities
Passion for Pets – Caring, patient, kind, and empathetic.
Customer Focus – Prioritize quality, safety and ethics.
Problem Solving – Developing solutions and quick thinking.
Proven team player who is flexible and adaptable.
Energetic, self‑motivated, and results oriented.
Good verbal communication skills.
Excellent time management skills with a proven ability to meet deadlines.
Comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
Safety – Committed to working in a safe environment, e.g., OSHA.
Strong attention to detail.
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
Regular lifting/moving 100+ lbs
Regular exposure to elevated noise levels.
Regular exposure to elevated heat levels.
Regular handling of deceased pets.
You’ll Love Working With Us Because
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
Our Core Values
People First
Exceed Expectations
Honesty, Integrity, Trust
Be Passionate and Caring
Continuously Improve
What You Can Expect From Us
Generous salary and benefits package includes:
3 national medical plans that pay 100% after the members’ deductible and copays
2 national dental plans that cover many services at no cost to the plan members
National vision plan
Company paid Life/ AD&D, and LTD for all full‑time employees
Chance to purchase additional Life/AD&D coverage at discounted rates
Critical Illness, Accident and Pet insurance are offered as an employee’s choice
Tax savings account: HSA, Health and Dependent Care FSAs
401(k) Retirement plan
Potential for Career Growth
Employee Assistance Program
Paid Holidays & Time Off
A Sense of Community
Great Hearts & Minds Scholarship Program
Gateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee’s cultural differences, life experiences, self‑expression, and unique capabilities are what build our company culture and success.
If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com .
New employees to Gateway will be required to successfully pass the E‑Verify employment verification check. To learn more about E‑Verify, including your rights and responsibilities, visit e‑verify.gov
Monday - Friday 2pm- 10 pm
40 hrs per week (OT required based on business need)
#J-18808-Ljbffr
Operations Team Member
role at
Gateway Services Inc.
Be among the first 25 applicants.
Get AI-powered advice on this job and more exclusive features.
About Gateway Services Inc.
Gateway Services is North America’s leading accredited pet aftercare provider offering 24/7 professional grief support, memorial keepsakes, pet burial, and fully trackable pet cremation. With 150+ locations, 2,000 team members and servicing over 17,000 veterinary clinics across North America, Gateway has built a solid reputation for providing compassionate and respectful aftercare for pets and the people who love them.
Gateway has proudly achieved the esteemed Great Place To Work Certification™ in both Canada and the USA, a testament to our exceptional workplace culture and employee satisfaction. Join our team and experience the rewarding environment that has earned us this prestigious recognition.
Pay Rate: $17/hr
Work Hours: M-F 2PM-10PM
Location: Agape Pet Services, Greenville, SC
Job Overview
The Operations Team Member, reporting into the Operations Care Center Manager, is responsible for various activities ranging from operation of the retort, creating and packaging paw prints, engraving plaques and memorial items and processing and packaging cremated remains. The position works with a close-knit team within a care center.
Duties & Responsibilities
Perform a variety of daily duties such as operating the retort, creating and packaging paw prints, engraving plaques and memorial items, quality control, and processing and packaging cremated remains or other tasks as may be required.
Maintain daily cremation goals, producing cremains with an emphasis on compassion and excellence.
Monitor equipment to ensure the process is working properly, making adjustments as needed and submit maintenance requests.
Perform basic cleaning and housekeeping activities such as sweeping, mopping, vacuuming, and dusting.
Clean and maintain equipment used in cremation procedures such as machines that grind bones into powder.
Follow safety procedures to protect themselves and others from exposure to hazardous materials or dust particles.
Other duties as assigned.
Education, Training & Qualifications
High school diploma or equivalent
Minimum of 12 months experience in a service industry
Valid Driver License may be required
Skills & Abilities
Passion for Pets – Caring, patient, kind, and empathetic.
Customer Focus – Prioritize quality, safety and ethics.
Problem Solving – Developing solutions and quick thinking.
Proven team player who is flexible and adaptable.
Energetic, self‑motivated, and results oriented.
Good verbal communication skills.
Excellent time management skills with a proven ability to meet deadlines.
Comfortable building and maintaining relationships with other industry professionals and pet parents; able to work independently or as part of a team.
Safety – Committed to working in a safe environment, e.g., OSHA.
Strong attention to detail.
Working Conditions
Regularly bending, stooping, crouching, kneeling, sitting, repetitive motion, hand/wrist/finger motion
Regular lifting/moving 100+ lbs
Regular exposure to elevated noise levels.
Regular exposure to elevated heat levels.
Regular handling of deceased pets.
You’ll Love Working With Us Because
The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with!
Our Core Values
People First
Exceed Expectations
Honesty, Integrity, Trust
Be Passionate and Caring
Continuously Improve
What You Can Expect From Us
Generous salary and benefits package includes:
3 national medical plans that pay 100% after the members’ deductible and copays
2 national dental plans that cover many services at no cost to the plan members
National vision plan
Company paid Life/ AD&D, and LTD for all full‑time employees
Chance to purchase additional Life/AD&D coverage at discounted rates
Critical Illness, Accident and Pet insurance are offered as an employee’s choice
Tax savings account: HSA, Health and Dependent Care FSAs
401(k) Retirement plan
Potential for Career Growth
Employee Assistance Program
Paid Holidays & Time Off
A Sense of Community
Great Hearts & Minds Scholarship Program
Gateway Tuition Reimbursement Program
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employee’s cultural differences, life experiences, self‑expression, and unique capabilities are what build our company culture and success.
If you require accommodation due to disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com .
New employees to Gateway will be required to successfully pass the E‑Verify employment verification check. To learn more about E‑Verify, including your rights and responsibilities, visit e‑verify.gov
Monday - Friday 2pm- 10 pm
40 hrs per week (OT required based on business need)
#J-18808-Ljbffr