US TRADESHOWS
Position: Exhibitor Services Representative
US Tradeshows is a fast-growing General Service Contractor located in Orlando, FL. The Exhibitor Services Representative provides exceptional support to exhibitors before, during, and after trade shows. The role is customer‑facing and operationally focused, assisting with order entry, logistics coordination, billing, and real‑time service resolution.
Occasional travel is necessary and overtime, nights, weekends, some holidays may be required.
Responsibilities
Proactively communicate with exhibitors before, during, and after trade shows via email, phone, and in‑person.
Assist exhibitors through the ordering, shipping, and billing processes.
Set up upcoming trade shows in the online platform: create documentation, maintain exhibitor lists, enter orders, and process payments.
Support large shows as part of a team and manage smaller shows independently.
Coordinate with internal teams to plan for upcoming events and execute on‑site operations.
Coordinate vendor orders for furniture, freight, floral, and signage as needed.
Contact exhibitors to upsell additional services.
Handle incoming calls to answer exhibitor questions and resolve order or payment issues.
Collect all payments before, during, and after trade shows.
Pack and manage show‑site supplies, paperwork, computers, printers, and equipment.
Coordinate and manage the service desk efficiently, supervising additional team members as needed.
Collect feedback to improve service delivery and collaborate with internal teams for issue escalation or resolution.
Demonstrate adaptability, composure, and collaboration during live event operations.
Perform other duties as assigned.
Education & Experience
High school diploma required; Associate’s degree preferred or equivalent experience.
2+ years of related experience in customer service, event coordination, or similar roles.
Ability to handle multiple priorities and follow directions with minimal instructions; able to work independently as necessary.
Excellent customer service and communication skills, both written and verbal.
Demonstrated ability to resolve problems independently and with empathy.
Strong organizational skills and attention to detail; able to meet deadlines.
Proficient in standard office equipment and software including Microsoft Word and Excel.
Professional appearance, punctuality, and a positive “can‑do” attitude.
Reliable transportation required.
Travel Requirements
Position requires working some evenings, weekends, and holidays.
Approximately 25% travel throughout the U.S. with notice.
Seniority level
Entry level
Employment type
Full-time
Industries
Events Services
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Occasional travel is necessary and overtime, nights, weekends, some holidays may be required.
Responsibilities
Proactively communicate with exhibitors before, during, and after trade shows via email, phone, and in‑person.
Assist exhibitors through the ordering, shipping, and billing processes.
Set up upcoming trade shows in the online platform: create documentation, maintain exhibitor lists, enter orders, and process payments.
Support large shows as part of a team and manage smaller shows independently.
Coordinate with internal teams to plan for upcoming events and execute on‑site operations.
Coordinate vendor orders for furniture, freight, floral, and signage as needed.
Contact exhibitors to upsell additional services.
Handle incoming calls to answer exhibitor questions and resolve order or payment issues.
Collect all payments before, during, and after trade shows.
Pack and manage show‑site supplies, paperwork, computers, printers, and equipment.
Coordinate and manage the service desk efficiently, supervising additional team members as needed.
Collect feedback to improve service delivery and collaborate with internal teams for issue escalation or resolution.
Demonstrate adaptability, composure, and collaboration during live event operations.
Perform other duties as assigned.
Education & Experience
High school diploma required; Associate’s degree preferred or equivalent experience.
2+ years of related experience in customer service, event coordination, or similar roles.
Ability to handle multiple priorities and follow directions with minimal instructions; able to work independently as necessary.
Excellent customer service and communication skills, both written and verbal.
Demonstrated ability to resolve problems independently and with empathy.
Strong organizational skills and attention to detail; able to meet deadlines.
Proficient in standard office equipment and software including Microsoft Word and Excel.
Professional appearance, punctuality, and a positive “can‑do” attitude.
Reliable transportation required.
Travel Requirements
Position requires working some evenings, weekends, and holidays.
Approximately 25% travel throughout the U.S. with notice.
Seniority level
Entry level
Employment type
Full-time
Industries
Events Services
#J-18808-Ljbffr