Resorts World Las Vegas
Job Summary
The Lead Representative, Casino Credit is responsible for assisting in the daily Credit operations and providing support to the management team with implementing and achieving department goals. The position works alongside the Credit Representatives and performs administrative functions while providing guidance and assistance. The ideal candidate creates a work environment that supports our core values, promotes integrity, teamwork, performance, recognition, mutual respect, and team member satisfaction. All duties are performed in accordance with departmental and Resorts World policies and procedures.
Primary Job Duties
Monitor and verify clerks’ performance to ensure accuracy on data entry from credit applications and reports, and bank and gaming history information.
Support the Manager of Casino Credit and Credit Executives with implementing and achieving department goals that support the overall property strategic tactics.
Manage human resources responsibilities including quality training, staff motivation, feedback and development, promotions, and discipline.
Assist management with training new hires and existing staff as needed.
Provide effective feedback to ensure the department delivers a high level of service as expected.
Ensure all daily reporting is printed, posted, and distributed appropriately.
Maintain documents and file information according to departmental procedures and ensure compliance.
Assist with inquiries from credit clerks, customers, and internal company representatives.
Ensure compliance with Title 31 and AML/SARC compliance policies and procedures.
Assist Casino Marketing, Executives and other external requests as needed.
Obtain and maintain position‑specific licensing.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Perform other job‑related duties as requested.
Qualifications
Ability to work varied shifts, including nights, weekends, and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and
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Primary Job Duties
Monitor and verify clerks’ performance to ensure accuracy on data entry from credit applications and reports, and bank and gaming history information.
Support the Manager of Casino Credit and Credit Executives with implementing and achieving department goals that support the overall property strategic tactics.
Manage human resources responsibilities including quality training, staff motivation, feedback and development, promotions, and discipline.
Assist management with training new hires and existing staff as needed.
Provide effective feedback to ensure the department delivers a high level of service as expected.
Ensure all daily reporting is printed, posted, and distributed appropriately.
Maintain documents and file information according to departmental procedures and ensure compliance.
Assist with inquiries from credit clerks, customers, and internal company representatives.
Ensure compliance with Title 31 and AML/SARC compliance policies and procedures.
Assist Casino Marketing, Executives and other external requests as needed.
Obtain and maintain position‑specific licensing.
Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Perform other job‑related duties as requested.
Qualifications
Ability to work varied shifts, including nights, weekends, and holidays.
Ability to effectively communicate in English.
Polished appearance and demeanor.
Excellent customer service skills.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and procedures.
Ability to obtain and maintain full knowledge and understanding of company and department rules, regulations, policies, and
#J-18808-Ljbffr