Wonder
Overview
Base pay range: $80,000.00/yr - $92,000.00/yr This description covers the role and expectations for an Operations Leader at Wonder, including responsibilities across kitchen, service, fulfillment, and customer experience, with a focus on peak performance, quality, speed, team culture, and customer satisfaction. About Wonder
Everything’s on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our partners span a wide range of cuisines and include top chefs. We enable mixing dishes from multiple restaurants and offer delivery from brick-and-mortar locations across the East Coast with more locations opening weekly. We are a team of technology, culinary, and logistics pioneers backed by top-tier venture capitalists, aiming to make great food more accessible. Role Details
Location: Jersey City, NJ Salary Range: $80,000 - $92,000 per year Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industry: Food & Beverages Responsibilities
Oversee and execute day-to-day operations across kitchen, fulfillment, service, and customer experience Optimize labor deployment and lead shift readiness to meet volume targets Use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement Identify and resolve operational bottlenecks to maintain flow and consistency Ensure full compliance with food safety, labor, and health standards Maintain tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety Set clear expectations and provide real-time feedback and coaching Manage team performance by observing service, tracking KPIs, and escalating issues as needed Partner with the Senior Operations Leader on hiring, training, and development Ensure flawless execution of brand standards across all brands and stations Maintain operational readiness through shift checklists, opening/closing procedures, and handoffs Execute new menu rollouts and updates with clarity to the team Execute against daily labor plans and food cost targets Manage inventory, waste reduction, labeling standards Analyze shift-level data and recommend process changes to improve outcomes Ensure compliance with federal and state labor laws Support talent pipelines by coaching and developing team members for future roles Train and certify team trainers for openings and onboarding Mentor managers-in-training for potential transfers or leadership roles Model company values and reinforce performance standards Align workload initiatives, projects, staffing, scheduling, and team development for current and future expansion Lead pilots and provide feedback for company-wide rollout What You Are
2+ years of experience managing shift operations in food service, retail, hospitality, or similar Confident in leading teams and executing complex shifts in fast-paced, customer-facing environments Experience owning operational KPIs including labor deployment, order accuracy, and throughput Experience coaching frontline employees with clarity, empathy, and consistency Agile in managing live operations—prioritize and pivot quickly while upholding standards Detail-oriented with strong knowledge of food safety and team safety protocols Strong communicator and collaborator who builds alignment through structure and positivity Requirements
Must be 21 years old and legally authorized to work in the US Must be able to lift up to 50 pounds and stand for extended periods Must have open availability, including nights and weekends Food Handler Certification (or willingness to obtain) Qualifications and requirements reflect vetting criteria for our AEDT (Automated Employment Decision Tool) Benefits
Medical, Dental, and Vision Insurance 100% employer-paid Life Insurance 401(k) Retirement Plan Employer match for Health Savings Account (HSA) Learning and Development opportunities Employee Stock Employee Discount Note: Some benefits vary by state and depend on hours worked. Data, Privacy and Fair Hiring Note
AEDT is used in assessing applicants to gauge candidacy and fit. More information about data collection and retention can be found in the privacy policy. We retain personal information as necessary to manage applications and employment in accordance with our data retention schedule and applicable laws. We may retain information in deidentified or aggregated form for analysis and compliance purposes. A final note: Wonder is committed to fair hiring practices and does not discriminate based on protected characteristics. If you have a disability, please let us know how we can accommodate your interview process.
#J-18808-Ljbffr
Base pay range: $80,000.00/yr - $92,000.00/yr This description covers the role and expectations for an Operations Leader at Wonder, including responsibilities across kitchen, service, fulfillment, and customer experience, with a focus on peak performance, quality, speed, team culture, and customer satisfaction. About Wonder
Everything’s on the menu at Wonder. Except compromise. The Wonder app is the premiere platform to feed every craving, all in one order. Our partners span a wide range of cuisines and include top chefs. We enable mixing dishes from multiple restaurants and offer delivery from brick-and-mortar locations across the East Coast with more locations opening weekly. We are a team of technology, culinary, and logistics pioneers backed by top-tier venture capitalists, aiming to make great food more accessible. Role Details
Location: Jersey City, NJ Salary Range: $80,000 - $92,000 per year Seniority level: Mid-Senior level Employment type: Full-time Job function: Management and Manufacturing Industry: Food & Beverages Responsibilities
Oversee and execute day-to-day operations across kitchen, fulfillment, service, and customer experience Optimize labor deployment and lead shift readiness to meet volume targets Use operational and customer data/feedback to identify issues, make real-time decisions, and drive continuous improvement Identify and resolve operational bottlenecks to maintain flow and consistency Ensure full compliance with food safety, labor, and health standards Maintain tools, equipment, and facilities to Wonder brand standards and escalate unresolved issues promptly Lead, coach, and develop hourly team members with a focus on accountability, service excellence, and safety Set clear expectations and provide real-time feedback and coaching Manage team performance by observing service, tracking KPIs, and escalating issues as needed Partner with the Senior Operations Leader on hiring, training, and development Ensure flawless execution of brand standards across all brands and stations Maintain operational readiness through shift checklists, opening/closing procedures, and handoffs Execute new menu rollouts and updates with clarity to the team Execute against daily labor plans and food cost targets Manage inventory, waste reduction, labeling standards Analyze shift-level data and recommend process changes to improve outcomes Ensure compliance with federal and state labor laws Support talent pipelines by coaching and developing team members for future roles Train and certify team trainers for openings and onboarding Mentor managers-in-training for potential transfers or leadership roles Model company values and reinforce performance standards Align workload initiatives, projects, staffing, scheduling, and team development for current and future expansion Lead pilots and provide feedback for company-wide rollout What You Are
2+ years of experience managing shift operations in food service, retail, hospitality, or similar Confident in leading teams and executing complex shifts in fast-paced, customer-facing environments Experience owning operational KPIs including labor deployment, order accuracy, and throughput Experience coaching frontline employees with clarity, empathy, and consistency Agile in managing live operations—prioritize and pivot quickly while upholding standards Detail-oriented with strong knowledge of food safety and team safety protocols Strong communicator and collaborator who builds alignment through structure and positivity Requirements
Must be 21 years old and legally authorized to work in the US Must be able to lift up to 50 pounds and stand for extended periods Must have open availability, including nights and weekends Food Handler Certification (or willingness to obtain) Qualifications and requirements reflect vetting criteria for our AEDT (Automated Employment Decision Tool) Benefits
Medical, Dental, and Vision Insurance 100% employer-paid Life Insurance 401(k) Retirement Plan Employer match for Health Savings Account (HSA) Learning and Development opportunities Employee Stock Employee Discount Note: Some benefits vary by state and depend on hours worked. Data, Privacy and Fair Hiring Note
AEDT is used in assessing applicants to gauge candidacy and fit. More information about data collection and retention can be found in the privacy policy. We retain personal information as necessary to manage applications and employment in accordance with our data retention schedule and applicable laws. We may retain information in deidentified or aggregated form for analysis and compliance purposes. A final note: Wonder is committed to fair hiring practices and does not discriminate based on protected characteristics. If you have a disability, please let us know how we can accommodate your interview process.
#J-18808-Ljbffr