Wonder
Overview
Operations Leader role at Wonder. You will run end-to-end store operations including kitchen, service, fulfillment, and customer experience, owning daily results and driving quality, speed, team culture, and customer satisfaction.
Responsibilities
Oversee and execute day-to-day operations across kitchen, fulfillment, service, and customer experience
Optimize labor deployment and shift readiness to meet volume and throughput targets
Use operational data and customer feedback to identify issues, make real-time decisions, and drive continuous improvement
Identify and resolve operational bottlenecks to maintain flow and consistency
Ensure full compliance with food safety, labor, and health standards
Maintain tools, equipment, and facilities to brand standards and escalate issues promptly
Lead, coach, and develop hourly team members focused on accountability, service excellence, and safety
Set clear expectations and provide real-time feedback and coaching
Manage team performance by observing service, tracking KPIs, and escalating issues as needed
Partner with the Senior Operations Leader on hiring, training, and development
Ensure flawless execution of brand standards across all brands and stations
Maintain operational readiness through checklists and procedures
Lead new menu rollouts and updates with clear communication to the team
Execute against daily labor plans and food cost targets
Manage inventory, waste reduction, and labeling standards
Analyze shift-level data and recommend process changes to improve outcomes
Mentor and coach managers-in-training and prepare for future expansion
Support workload initiatives, scheduling, and team development with the Senior Operations Leader
Lead pilot programs and contribute to best-practices for company-wide rollout
Who You Are
2+ years of experience managing shift operations in food service, retail, hospitality, or a related setting
Confident in leading teams and executing complex shifts in fast-paced, customer-facing environments
Experience owning operational KPIs including labor deployment, order accuracy, and throughput
Skilled at coaching frontline employees with clarity, empathy, and consistency
Agile in managing live operations, able to prioritize and pivot while maintaining standards
Detail-oriented with strong knowledge of food safety and team safety protocols
Strong communicator and collaborator who brings others along through structure and positivity
Requirements
Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Handler Certification (or willingness to obtain)
Note: This description reflects the vetting criteria for our AEDT (Automated Employment Decision Tool)
Role Details
Salary Range: $80,000 - $92,000 per year
Location: Randolph, NJ
About Wonder Everything’s on the menu at Wonder. The Wonder app is the premiere platform for diverse restaurant partners and convenient delivery, focused on making great food accessible.
#J-18808-Ljbffr
Responsibilities
Oversee and execute day-to-day operations across kitchen, fulfillment, service, and customer experience
Optimize labor deployment and shift readiness to meet volume and throughput targets
Use operational data and customer feedback to identify issues, make real-time decisions, and drive continuous improvement
Identify and resolve operational bottlenecks to maintain flow and consistency
Ensure full compliance with food safety, labor, and health standards
Maintain tools, equipment, and facilities to brand standards and escalate issues promptly
Lead, coach, and develop hourly team members focused on accountability, service excellence, and safety
Set clear expectations and provide real-time feedback and coaching
Manage team performance by observing service, tracking KPIs, and escalating issues as needed
Partner with the Senior Operations Leader on hiring, training, and development
Ensure flawless execution of brand standards across all brands and stations
Maintain operational readiness through checklists and procedures
Lead new menu rollouts and updates with clear communication to the team
Execute against daily labor plans and food cost targets
Manage inventory, waste reduction, and labeling standards
Analyze shift-level data and recommend process changes to improve outcomes
Mentor and coach managers-in-training and prepare for future expansion
Support workload initiatives, scheduling, and team development with the Senior Operations Leader
Lead pilot programs and contribute to best-practices for company-wide rollout
Who You Are
2+ years of experience managing shift operations in food service, retail, hospitality, or a related setting
Confident in leading teams and executing complex shifts in fast-paced, customer-facing environments
Experience owning operational KPIs including labor deployment, order accuracy, and throughput
Skilled at coaching frontline employees with clarity, empathy, and consistency
Agile in managing live operations, able to prioritize and pivot while maintaining standards
Detail-oriented with strong knowledge of food safety and team safety protocols
Strong communicator and collaborator who brings others along through structure and positivity
Requirements
Must be 21 years old and legally authorized to work in the US
Must be able to lift up to 50 pounds and stand for extended periods
Must have open availability, including nights and weekends
Food Handler Certification (or willingness to obtain)
Note: This description reflects the vetting criteria for our AEDT (Automated Employment Decision Tool)
Role Details
Salary Range: $80,000 - $92,000 per year
Location: Randolph, NJ
About Wonder Everything’s on the menu at Wonder. The Wonder app is the premiere platform for diverse restaurant partners and convenient delivery, focused on making great food accessible.
#J-18808-Ljbffr