District Management Group
District Management Group provided pay range
This range is provided by District Management Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$80,000.00/yr - $95,000.00/yr ABOUT THE POSITION DMGroup is hiring a Customer Success Manager to join our DMSchedules team in our Boston office. The Customer Success Manager will focus on supporting school districts to implement and effectively utilize the DMSchedules products. Additionally, the Customer Success Manager will develop processes that can scale quickly to help a wide range of districts and schools achieve success. This role will be based out of DMGroup’s headquarters in Boston, MA,
with flexibility to work from home up to two days a week based on schedule and team needs. WHAT YOU'LL DO Own the DMSchedules customer journey (onboarding, adoption, expansion, and retention). Lead DMSchedules software and services implementation, training, and support. Ensure that clients fully understand the firm’s software solutions while demonstrating patience, empathy, and an appreciation for organizational dynamics and the barriers to change. Provide hands-on product implementation and support through data collection, analysis, software configuration and training to meet the needs of our clients. Implement multiple, concurrent district and school projects by exercising strong project management skills. Work closely with Sales to set expectations for successful onboarding Ensure all new customers are efficiently and effectively onboarded to achieve results quickly and ensure a rewarding customer experience. Troubleshoot through close collaboration with district and school leadership. Manage escalation process for stalled implementations or at-risk accounts. Serve as an advocate for our software solutions and broader firm initiatives within school districts. Develop/improve scalable and consistent workflows by customer plan. Identify emerging trends across projects and share insights to improve the software and implementation efficiency. Be the "Voice of the Customer" in communicating product improvement requests to the development team. Engage customers via communications and activities that promote the value of our offerings and drive customer retention. Capture and monitor KPIs to identify and continuously improve customer retention, product, and team performance. Other duties as reasonably assigned. REQUIRED SKILLS & QUALIFICATIONS At least five years of related experience required, with prior process management experience highly preferred. Proficiency with Microsoft Office Suite or related software. Familiarity with Google Suite. Experience leveraging technology to support implementation and provide cross team visibility (e.g. Slack, Monday.com, Hubspot). Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Leadership experience within an education related field and/or EdTech is a plus. ABOUT DMGROUP For over 20 years, District Management Group (DMGroup) has been assisting the superintendents and CEOs of school districts and their leadership teams to dramatically improve public education for all students. District Management Group provides school systems with superior strategic insights and tactical solutions to the most pressing challenges facing school system leaders today. In addition to direct consulting, we research and publish on best practices and develop technology solutions to help district leaders implement and sustain reform. Through our consulting, research and technology solutions, we are recognized as thought leaders in national conversations on education reform including the areas of strategic planning and resource allocation, human capital including pay for performance, special education and struggling students, and in stakeholder engagement. We are an equal opportunity employer, and we encourage applications from all individuals regardless of age, gender, race, ethnicity, religion, sexual orientation or physical ability. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service and Education Industries Primary and Secondary Education, Software Development, and Business Consulting and Services Referrals increase your chances of interviewing at District Management Group by 2x Inferred from the description for this job
Boston, MA $72,000.00-$108,000.00 6 days ago Customer Success Manager (cyber threat intelligence)
Greater Boston $70,000.00-$80,000.00 6 days ago Boston, MA $120,000.00-$150,000.00 2 weeks ago Customer Success Manager: Medical Devices
Senior Manager - Customer Success (Technical Team)
Customer Success Manager: Consumer Packaged Goods (CPG)
Boston, MA $100,000.00-$125,000.00 20 hours ago Boston, MA $75,000.00-$95,000.00 5 days ago Waltham, MA $70,896.00-$111,408.00 1 week ago Waltham, MA $60,000.00-$75,000.00 41 minutes ago Boston, MA $60,000.00-$70,000.00 2 weeks ago Boston, MA $225,000.00-$240,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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This range is provided by District Management Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range
$80,000.00/yr - $95,000.00/yr ABOUT THE POSITION DMGroup is hiring a Customer Success Manager to join our DMSchedules team in our Boston office. The Customer Success Manager will focus on supporting school districts to implement and effectively utilize the DMSchedules products. Additionally, the Customer Success Manager will develop processes that can scale quickly to help a wide range of districts and schools achieve success. This role will be based out of DMGroup’s headquarters in Boston, MA,
with flexibility to work from home up to two days a week based on schedule and team needs. WHAT YOU'LL DO Own the DMSchedules customer journey (onboarding, adoption, expansion, and retention). Lead DMSchedules software and services implementation, training, and support. Ensure that clients fully understand the firm’s software solutions while demonstrating patience, empathy, and an appreciation for organizational dynamics and the barriers to change. Provide hands-on product implementation and support through data collection, analysis, software configuration and training to meet the needs of our clients. Implement multiple, concurrent district and school projects by exercising strong project management skills. Work closely with Sales to set expectations for successful onboarding Ensure all new customers are efficiently and effectively onboarded to achieve results quickly and ensure a rewarding customer experience. Troubleshoot through close collaboration with district and school leadership. Manage escalation process for stalled implementations or at-risk accounts. Serve as an advocate for our software solutions and broader firm initiatives within school districts. Develop/improve scalable and consistent workflows by customer plan. Identify emerging trends across projects and share insights to improve the software and implementation efficiency. Be the "Voice of the Customer" in communicating product improvement requests to the development team. Engage customers via communications and activities that promote the value of our offerings and drive customer retention. Capture and monitor KPIs to identify and continuously improve customer retention, product, and team performance. Other duties as reasonably assigned. REQUIRED SKILLS & QUALIFICATIONS At least five years of related experience required, with prior process management experience highly preferred. Proficiency with Microsoft Office Suite or related software. Familiarity with Google Suite. Experience leveraging technology to support implementation and provide cross team visibility (e.g. Slack, Monday.com, Hubspot). Excellent verbal and written communication skills. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Leadership experience within an education related field and/or EdTech is a plus. ABOUT DMGROUP For over 20 years, District Management Group (DMGroup) has been assisting the superintendents and CEOs of school districts and their leadership teams to dramatically improve public education for all students. District Management Group provides school systems with superior strategic insights and tactical solutions to the most pressing challenges facing school system leaders today. In addition to direct consulting, we research and publish on best practices and develop technology solutions to help district leaders implement and sustain reform. Through our consulting, research and technology solutions, we are recognized as thought leaders in national conversations on education reform including the areas of strategic planning and resource allocation, human capital including pay for performance, special education and struggling students, and in stakeholder engagement. We are an equal opportunity employer, and we encourage applications from all individuals regardless of age, gender, race, ethnicity, religion, sexual orientation or physical ability. Seniority level
Seniority level Mid-Senior level Employment type
Employment type Full-time Job function
Job function Customer Service and Education Industries Primary and Secondary Education, Software Development, and Business Consulting and Services Referrals increase your chances of interviewing at District Management Group by 2x Inferred from the description for this job
Boston, MA $72,000.00-$108,000.00 6 days ago Customer Success Manager (cyber threat intelligence)
Greater Boston $70,000.00-$80,000.00 6 days ago Boston, MA $120,000.00-$150,000.00 2 weeks ago Customer Success Manager: Medical Devices
Senior Manager - Customer Success (Technical Team)
Customer Success Manager: Consumer Packaged Goods (CPG)
Boston, MA $100,000.00-$125,000.00 20 hours ago Boston, MA $75,000.00-$95,000.00 5 days ago Waltham, MA $70,896.00-$111,408.00 1 week ago Waltham, MA $60,000.00-$75,000.00 41 minutes ago Boston, MA $60,000.00-$70,000.00 2 weeks ago Boston, MA $225,000.00-$240,000.00 2 weeks ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr