Modern AI
About Modern.ai
Modern.ai is a business intelligence platform powering some of the most sophisticated brands in e-commerce today. Since launching in March 2025, we have tracked billions of dollars in revenue across hundreds of brands, including celebrity-led brands and some of the biggest names in modern e-commerce.
Our platform sits at the intersection of attribution, analytics, automation, AI, and revenue operations. We work with elite operators who care deeply about performance, data integrity, and speed.
You will be representing a product with real scale, real customers, and real expectations.
The Role We are hiring a Customer Success Manager to own the customer experience from the first demo through long-term success. This is not a passive support role. This is a front‑line revenue, retention, and adoption role.
You will run demos, support customers, nurture pipeline opportunities, build customer‑facing materials, and act as a direct extension of sales, product, and leadership.
You will work closely alongside the CEO and leadership team.
What You Will Do Customer Demos and Onboarding
Run confident, polished live product demos for inbound leads and prospects
Tailor demos and presentations based on customer sophistication and use case
Build and customize decks for demos, onboarding, QBRs, and follow‑ups
Clearly explain workflows, dashboards, attribution, and performance metrics
Confidently answer technical and product questions live
Customer Support and Retention
Serve as first‑line support for customer questions and issues
Maintain fast, professional response standards
Triage issues and coordinate with product and engineering when needed
Proactively identify churn risk and intervene early
Build trusted relationships with high‑value customers
Sales Pipeline Nurturing
Follow up on inbound leads, trials, and warm prospects
Re‑engage stalled opportunities with tailored outreach and materials
Maintain clean CRM records with clear next steps
Support expansion, upsells, and renewals
Partner with leadership to help close deals
AI‑Driven Execution and Internal Operations
Use AI tools daily to improve speed, clarity, and decision‑making
Leverage AI for research, summarization, customer insights, and documentation
Create customer‑ready decks and materials efficiently using AI‑assisted workflows
Keep immaculate CRM, support, and account notes
Surface actionable customer feedback that influences product direction
Improve internal processes, playbooks, and templates
Operate independently without hand‑holding in a fast‑moving startup
Who This Role Is For This role is a strong fit if you are:
Happy, upbeat, confident, and highly personable
Professional and polished on video and live calls
Extremely organized and detail‑oriented
Comfortable explaining technical concepts to non‑technical users
Fluent with modern AI tools and productivity workflows
Strong at building clean, persuasive decks and presentations
Energized by startup pace and accountability
A self‑starter who takes ownership instead of waiting for instructions
This role is not a fit if you need heavy structure, slow pace, or narrow responsibilities.
Technical Expectations You do not need to be an engineer, but you must be technically competent.
You should be comfortable with:
Dashboards and performance analytics
Attribution and performance metrics at a high level
AI tools for productivity, research, and presentation creation
Learning complex platforms quickly
Explaining workflows clearly and confidently
If you are not organized, technically, and AI‑fluent, you will not succeed in this role.
Why This Role Is Different
Work directly alongside the CEO and leadership team
Engage daily with elite operators and high‑profile brands
Represent a platform trusted with billions in tracked revenue
Influence product direction through real customer feedback
Grow with the company as it scales, not after the fact
This is a front‑row seat role for someone who wants responsibility and upside.
Required Experience
2 to 5 years experience in customer success, account management, sales, or solutions consulting
Proven experience running live software demos
SaaS experience strongly preferred
Experience with analytics, data platforms, or marketing technology preferred
Experience building customer‑facing decks and presentations
Strong written and verbal communication skills
Comfortable using CRMs, AI tools, and modern SaaS platforms
Application Instructions (Required) To be considered, you must submit:
Your resume
A short video submission (2 to 3 minutes max) covering:
Who you are and your professional background
Why you are excited about Modern.ai
How you approach customer conversations and demos
How you use AI tools in your day‑to‑day work
An example of learning a technical product quickly
Applications without a video submission will not be considered.
Bonus consideration for candidates who demonstrate confidence, clarity, preparation, strong sales presence, and polished presentation skills in their video.
Please provide us with your loom link to your video when submitting your resume.
Location, Compensation, and Benefits
Remote role, US‑based
Miami‑based candidates strongly preferred
Higher compensation for Miami‑based candidates
Competitive base salary plus performance‑based bonus
Health insurance and comprehensive benefits
Direct access to leadership and the CEO
Unlimited room for growth as the company scales
Top performers will have a clear path into senior customer success, revenue operations, or sales leadership roles.
#J-18808-Ljbffr
Our platform sits at the intersection of attribution, analytics, automation, AI, and revenue operations. We work with elite operators who care deeply about performance, data integrity, and speed.
You will be representing a product with real scale, real customers, and real expectations.
The Role We are hiring a Customer Success Manager to own the customer experience from the first demo through long-term success. This is not a passive support role. This is a front‑line revenue, retention, and adoption role.
You will run demos, support customers, nurture pipeline opportunities, build customer‑facing materials, and act as a direct extension of sales, product, and leadership.
You will work closely alongside the CEO and leadership team.
What You Will Do Customer Demos and Onboarding
Run confident, polished live product demos for inbound leads and prospects
Tailor demos and presentations based on customer sophistication and use case
Build and customize decks for demos, onboarding, QBRs, and follow‑ups
Clearly explain workflows, dashboards, attribution, and performance metrics
Confidently answer technical and product questions live
Customer Support and Retention
Serve as first‑line support for customer questions and issues
Maintain fast, professional response standards
Triage issues and coordinate with product and engineering when needed
Proactively identify churn risk and intervene early
Build trusted relationships with high‑value customers
Sales Pipeline Nurturing
Follow up on inbound leads, trials, and warm prospects
Re‑engage stalled opportunities with tailored outreach and materials
Maintain clean CRM records with clear next steps
Support expansion, upsells, and renewals
Partner with leadership to help close deals
AI‑Driven Execution and Internal Operations
Use AI tools daily to improve speed, clarity, and decision‑making
Leverage AI for research, summarization, customer insights, and documentation
Create customer‑ready decks and materials efficiently using AI‑assisted workflows
Keep immaculate CRM, support, and account notes
Surface actionable customer feedback that influences product direction
Improve internal processes, playbooks, and templates
Operate independently without hand‑holding in a fast‑moving startup
Who This Role Is For This role is a strong fit if you are:
Happy, upbeat, confident, and highly personable
Professional and polished on video and live calls
Extremely organized and detail‑oriented
Comfortable explaining technical concepts to non‑technical users
Fluent with modern AI tools and productivity workflows
Strong at building clean, persuasive decks and presentations
Energized by startup pace and accountability
A self‑starter who takes ownership instead of waiting for instructions
This role is not a fit if you need heavy structure, slow pace, or narrow responsibilities.
Technical Expectations You do not need to be an engineer, but you must be technically competent.
You should be comfortable with:
Dashboards and performance analytics
Attribution and performance metrics at a high level
AI tools for productivity, research, and presentation creation
Learning complex platforms quickly
Explaining workflows clearly and confidently
If you are not organized, technically, and AI‑fluent, you will not succeed in this role.
Why This Role Is Different
Work directly alongside the CEO and leadership team
Engage daily with elite operators and high‑profile brands
Represent a platform trusted with billions in tracked revenue
Influence product direction through real customer feedback
Grow with the company as it scales, not after the fact
This is a front‑row seat role for someone who wants responsibility and upside.
Required Experience
2 to 5 years experience in customer success, account management, sales, or solutions consulting
Proven experience running live software demos
SaaS experience strongly preferred
Experience with analytics, data platforms, or marketing technology preferred
Experience building customer‑facing decks and presentations
Strong written and verbal communication skills
Comfortable using CRMs, AI tools, and modern SaaS platforms
Application Instructions (Required) To be considered, you must submit:
Your resume
A short video submission (2 to 3 minutes max) covering:
Who you are and your professional background
Why you are excited about Modern.ai
How you approach customer conversations and demos
How you use AI tools in your day‑to‑day work
An example of learning a technical product quickly
Applications without a video submission will not be considered.
Bonus consideration for candidates who demonstrate confidence, clarity, preparation, strong sales presence, and polished presentation skills in their video.
Please provide us with your loom link to your video when submitting your resume.
Location, Compensation, and Benefits
Remote role, US‑based
Miami‑based candidates strongly preferred
Higher compensation for Miami‑based candidates
Competitive base salary plus performance‑based bonus
Health insurance and comprehensive benefits
Direct access to leadership and the CEO
Unlimited room for growth as the company scales
Top performers will have a clear path into senior customer success, revenue operations, or sales leadership roles.
#J-18808-Ljbffr