Covestic Inc
As an IT Support Specialist Level 3 you will collaborate with our client's employees to quickly resolve any technical issue that interrupts their day. We are looking for a creative and quick thinker who understands that while you may not always know the answer to a question, you know how to find it. We are predominantly Mac OS, with a growing Windows, Chrome OS and Linux environment. This is a great opportunity to work and grow with a fantastic and rapidly growing company.
Responsibilities
Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)
Act as an escalation point for front-line IT support
Perform project-based work to improve IT and systems
Image Mac, Windows, and Linux computers and configure these computers for employees
Manage IT assets and inventory
Deploy software
Help with A/V setup for internal events
Assist with desktop automation
Help train and mentor other IT employees
Showcase your knowledge by training other employees on new applications, hardware, and more
Skills
1-2 years’ work experience in a technical support or helpdesk environment
A drive to assist customers and solve their technical problems
End-user support experience for MacOS or Windows
Experience with MDM systems
Experience troubleshooting Chrome OS
Command-line Unix/Linux experience (Shell scripting)
Experience building Windows images
PowerShell and Active Directory administration understanding
Experience using Atlassian products before, especially JIRA
Great problem solving and intuitive troubleshooting skills
A strong understanding of connecting computers to networks especially over Wi-Fi and VPN
Experience in Gsuite Administration
PowerShell and Active Directory administration understanding
Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
Ability to work weekend days
Previous work experience in a startup or rapid growing enterprise environment VOIP administration experience
Be a serious A/V geek!
You have a history of expanding your knowledge via technical training and certification
#J-18808-Ljbffr
Responsibilities
Answer questions and provide support for employees in online (via email, Slack, and tickets) and in person (as offices open in 2021)
Act as an escalation point for front-line IT support
Perform project-based work to improve IT and systems
Image Mac, Windows, and Linux computers and configure these computers for employees
Manage IT assets and inventory
Deploy software
Help with A/V setup for internal events
Assist with desktop automation
Help train and mentor other IT employees
Showcase your knowledge by training other employees on new applications, hardware, and more
Skills
1-2 years’ work experience in a technical support or helpdesk environment
A drive to assist customers and solve their technical problems
End-user support experience for MacOS or Windows
Experience with MDM systems
Experience troubleshooting Chrome OS
Command-line Unix/Linux experience (Shell scripting)
Experience building Windows images
PowerShell and Active Directory administration understanding
Experience using Atlassian products before, especially JIRA
Great problem solving and intuitive troubleshooting skills
A strong understanding of connecting computers to networks especially over Wi-Fi and VPN
Experience in Gsuite Administration
PowerShell and Active Directory administration understanding
Ability to lift 50+ lbs computer equipment and hardware, climb ladders and use hand tools where necessary
Ability to work weekend days
Previous work experience in a startup or rapid growing enterprise environment VOIP administration experience
Be a serious A/V geek!
You have a history of expanding your knowledge via technical training and certification
#J-18808-Ljbffr