OpenTable
Director, Product Design (TMS & Private Dining)
New York, NY
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
We’re looking for a Director of Product Design to lead design for our table management system and private dining teams. You’ll manage a global team of talented product designers, and collaborate closely with product managers, engineering, research, data science, design systems, brand design, and more to ensure we’re delivering value to our customers and creating experiences that will meaningfully impact restaurants and diners around the world.
You’ll be an influential partner embedded in our UX team, where you’ll pair closely with product development colleagues and leaders in optimizing our processes and improving ways of working together, overseeing design quality and creating space for innovation, and ensuring your direct reports are challenged and supported along their career growth journey.
Responsibilities and Qualifications
Hands‑on experience in product design and an ability to establish, implement and maintain impactful, delightful, and effective user experiences both through yourself and others.
Proven track record in growing designers and design managers, motivating them and helping them achieve their career goals.
Deep expertise in native apps and web experiences, with a masterful understanding of the nuances and best practices across each platform.
Extensive experience in design for B2B or ambiguous spaces.
Data‑driven mindset, consistently using data to inform decision making.
Highly skilled stakeholder management, building consensus across multiple disciplines and balancing the needs of users, teams, and business.
Strong systems‑thinking, analytical, problem‑solving, and interpretation skills.
Ability to create and evangelize a vision, and develop comprehensive plans to bring that vision to life through your team.
Excellent storytelling and communication skills, including the ability to develop and deliver presentations to internal audiences.
Critical thinking: able to appreciate both sides of an issue while remaining kind and standing by convictions.
Collaborative mindset valuing feedback and input from others.
Commitment to continual introspection to improve yourself, your team, and your products.
What else would make you stand out?
Experience in the restaurant industry and/or a passion for food and dining.
Experience working on dual‑market products.
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year.
Focus on mental health and well‑being, including company‑paid therapy sessions through SpringHealth and company‑paid subscription to Headspace.
Annual company‑wide week off a year – the whole team fully recharges (and returns without a pile‑up of work!).
Paid parental leave.
Generous paid vacation plus time off for your birthday.
Career growth support, including access to thousands of on‑demand e‑learnings.
Travel discounts.
Employee Resource Groups.
Income protection and life assurance.
Employee Assistance Program – including 24/7 GP & free legal advice.
Pension plan contributions.
Discounted gym membership.
Bike2Work.
Season ticket loan.
Social events & Thursday happy hours.
Free lunch 2 days per week.
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications – via calls, Slack messages, or emails – outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
As set forth in OpenTable’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr
With millions of diners, 60,000+ restaurant partners and 25+ years of experience, OpenTable, part of Booking Holdings, Inc. (NASDAQ: BKNG), is an industry leader with a passion for helping restaurants thrive. Our world‑class technology empowers restaurants to focus on what matters most – their team, their guests, and their bottom line – while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. You’ll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others, and it defines our culture.
We’re looking for a Director of Product Design to lead design for our table management system and private dining teams. You’ll manage a global team of talented product designers, and collaborate closely with product managers, engineering, research, data science, design systems, brand design, and more to ensure we’re delivering value to our customers and creating experiences that will meaningfully impact restaurants and diners around the world.
You’ll be an influential partner embedded in our UX team, where you’ll pair closely with product development colleagues and leaders in optimizing our processes and improving ways of working together, overseeing design quality and creating space for innovation, and ensuring your direct reports are challenged and supported along their career growth journey.
Responsibilities and Qualifications
Hands‑on experience in product design and an ability to establish, implement and maintain impactful, delightful, and effective user experiences both through yourself and others.
Proven track record in growing designers and design managers, motivating them and helping them achieve their career goals.
Deep expertise in native apps and web experiences, with a masterful understanding of the nuances and best practices across each platform.
Extensive experience in design for B2B or ambiguous spaces.
Data‑driven mindset, consistently using data to inform decision making.
Highly skilled stakeholder management, building consensus across multiple disciplines and balancing the needs of users, teams, and business.
Strong systems‑thinking, analytical, problem‑solving, and interpretation skills.
Ability to create and evangelize a vision, and develop comprehensive plans to bring that vision to life through your team.
Excellent storytelling and communication skills, including the ability to develop and deliver presentations to internal audiences.
Critical thinking: able to appreciate both sides of an issue while remaining kind and standing by convictions.
Collaborative mindset valuing feedback and input from others.
Commitment to continual introspection to improve yourself, your team, and your products.
What else would make you stand out?
Experience in the restaurant industry and/or a passion for food and dining.
Experience working on dual‑market products.
Benefits and Perks
Work from (almost) anywhere for up to 20 days per year.
Focus on mental health and well‑being, including company‑paid therapy sessions through SpringHealth and company‑paid subscription to Headspace.
Annual company‑wide week off a year – the whole team fully recharges (and returns without a pile‑up of work!).
Paid parental leave.
Generous paid vacation plus time off for your birthday.
Career growth support, including access to thousands of on‑demand e‑learnings.
Travel discounts.
Employee Resource Groups.
Income protection and life assurance.
Employee Assistance Program – including 24/7 GP & free legal advice.
Pension plan contributions.
Discounted gym membership.
Bike2Work.
Season ticket loan.
Social events & Thursday happy hours.
Free lunch 2 days per week.
At OpenTable, we pride ourselves on fostering a global and dynamic work environment. As a team member with us, you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours, there will be instances where you are expected to manage communications – via calls, Slack messages, or emails – outside of regular working hours to effectively collaborate with international colleagues, respond to restaurant partners, and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
We’re committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table, so we're building a team as dynamic as the diners and restaurants we serve—and fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process, or on the job, we’re here to support you. Please reach out to your recruiter to request any accommodations.
As set forth in OpenTable’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.
#J-18808-Ljbffr