Gateway Services Inc.
Customer Service Representative
Gateway Services Inc., Clearwater, Florida, United States, 34623
Location:
Pet Angel, Clearwater, FL
Pay Rate:
$18 per hour
Work Hours:
Monday, Tuesday, Thursday, Friday 7am-5pm; one Saturday a month
Job Overview:
At Gateway, our Customer Service Representatives (CSRs) are relationship‑driven professionals in a key customer‑facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position involves driving, active engagement with clinics, and representing Gateway with care and integrity.
What you’ll do
Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
Safely handle pets in the aftercare process with dignity and care
Manage customer needs and solve problems effectively
Support Gateway’s reputation for exceptional service in every interaction
What we’re looking for
Strong relationship‑builder with excellent communication skills
Empathetic and respectful, especially toward families and pets in our care
Organized, dependable, and committed to customer service excellence
Comfortable with driving responsibilities and being active throughout the day
Pet lovers and pet parents are especially well‑suited to this role
Duties & Responsibilities
Primary point of contact for veterinary clinics on your route
Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency
Educate clients on services, answer questions, and address concerns promptly
Collect feedback to improve service quality and enhance the overall customer experience
Address service issues proactively and, when necessary, elevate concerns to the appropriate department
Assist with administrative tasks related to client accounts, including billing inquiries and service modifications
Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards
Maintain best‑in‑class service standards by ensuring proper uniform and vehicle cleanliness
Monitor inventory levels of promotional materials and request replenishment when needed
Education, Training & Qualifications
High school diploma or GED required as minimum
Prior experience in customer service, account management, or sales/route sales desirable
Proficiency in CRM systems and sales tracking tools
Ability to work early morning hours, weekends, and holidays as needed
Basic math and computer skills for order placement and inventory tracking
Valid driver’s license with a clean driving record
Skills and Abilities
Empathy and compassion with pet grief support
Service excellence and white‑glove customer service orientation
Problem solving, turning obstacles into solutions
Urgency and precision, responding swiftly while maintaining accuracy
Sales expertise and strong relationship building
Multitasking and account management, overseeing multiple clinic accounts
Pet handling experience; confident with animals
Independent decision‑making in a fast‑paced environment
Technical proficiency with CRM software and email communication
Physical capability to lift and transport animals safely
Working Conditions
Deliver best‑in‑class service at every interaction, embodying the brand promise
Direct interaction with veterinary clinic staff to support them
Adapt quickly, solve problems proactively on behalf of clinics and pet parents
Exposure to emotional aspects of pet loss; require empathy and coping skills
Flexible scheduling, responding to time‑sensitive clinic needs
Frequent heavy lifting in a physically active environment
Maintain professional appearance standards, including uniform and vehicle cleanliness
Benefits and Compensation
Salary: $18 per hour
Health plans (medical, dental, vision), life/AD&D, LTD
401(k) retirement plan
Paid holidays & time off
Pet insurance options and other savings accounts (HSA, FSA)
Career growth opportunities
Gateway Services Inc. is committed to providing accessible employment practices and fostering a culture of diversity and inclusion. If you require accommodation due to a disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.
New employees will be required to successfully pass the E‑Verify employment verification check.
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Pet Angel, Clearwater, FL
Pay Rate:
$18 per hour
Work Hours:
Monday, Tuesday, Thursday, Friday 7am-5pm; one Saturday a month
Job Overview:
At Gateway, our Customer Service Representatives (CSRs) are relationship‑driven professionals in a key customer‑facing role. As the primary link between Gateway and our veterinary partners, CSRs build lasting relationships, manage customer needs, and resolve challenges with professionalism and compassion. This position involves driving, active engagement with clinics, and representing Gateway with care and integrity.
What you’ll do
Serve as the main point of contact for veterinary clinics, providing reliable and compassionate service
Build trusted relationships with clinic staff and families through empathy, respect, and professionalism
Safely handle pets in the aftercare process with dignity and care
Manage customer needs and solve problems effectively
Support Gateway’s reputation for exceptional service in every interaction
What we’re looking for
Strong relationship‑builder with excellent communication skills
Empathetic and respectful, especially toward families and pets in our care
Organized, dependable, and committed to customer service excellence
Comfortable with driving responsibilities and being active throughout the day
Pet lovers and pet parents are especially well‑suited to this role
Duties & Responsibilities
Primary point of contact for veterinary clinics on your route
Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency
Educate clients on services, answer questions, and address concerns promptly
Collect feedback to improve service quality and enhance the overall customer experience
Address service issues proactively and, when necessary, elevate concerns to the appropriate department
Assist with administrative tasks related to client accounts, including billing inquiries and service modifications
Follow company safety guidelines, adhere to store policies, and maintain vehicle and equipment standards
Maintain best‑in‑class service standards by ensuring proper uniform and vehicle cleanliness
Monitor inventory levels of promotional materials and request replenishment when needed
Education, Training & Qualifications
High school diploma or GED required as minimum
Prior experience in customer service, account management, or sales/route sales desirable
Proficiency in CRM systems and sales tracking tools
Ability to work early morning hours, weekends, and holidays as needed
Basic math and computer skills for order placement and inventory tracking
Valid driver’s license with a clean driving record
Skills and Abilities
Empathy and compassion with pet grief support
Service excellence and white‑glove customer service orientation
Problem solving, turning obstacles into solutions
Urgency and precision, responding swiftly while maintaining accuracy
Sales expertise and strong relationship building
Multitasking and account management, overseeing multiple clinic accounts
Pet handling experience; confident with animals
Independent decision‑making in a fast‑paced environment
Technical proficiency with CRM software and email communication
Physical capability to lift and transport animals safely
Working Conditions
Deliver best‑in‑class service at every interaction, embodying the brand promise
Direct interaction with veterinary clinic staff to support them
Adapt quickly, solve problems proactively on behalf of clinics and pet parents
Exposure to emotional aspects of pet loss; require empathy and coping skills
Flexible scheduling, responding to time‑sensitive clinic needs
Frequent heavy lifting in a physically active environment
Maintain professional appearance standards, including uniform and vehicle cleanliness
Benefits and Compensation
Salary: $18 per hour
Health plans (medical, dental, vision), life/AD&D, LTD
401(k) retirement plan
Paid holidays & time off
Pet insurance options and other savings accounts (HSA, FSA)
Career growth opportunities
Gateway Services Inc. is committed to providing accessible employment practices and fostering a culture of diversity and inclusion. If you require accommodation due to a disability during any stage of the recruitment process, please notify Human Resources at hr@gatewayservicesinc.com.
New employees will be required to successfully pass the E‑Verify employment verification check.
#J-18808-Ljbffr