DIRECT Staffing Solutions
Job Description
Job Description
Job Description:
The Service Coordinator supports the day‑to‑day operations of the Commercial Roofing Service Division. This position manages scheduling, technician dispatching, customer communication, documentation, material orders, and billing support to ensure efficient service delivery. The role is essential to the growth of our newly established Service Department as we expand operations throughout Texas and nationwide.
Primary Roles/Responsibilities
Receive and assign incoming service requests, Create and manage work orders in the service management system.
Schedule and dispatch Service Technicians efficiently based on geographic location, workload, and emergency priority.
Track technician progress and update schedules, as needed.
Customer Communication
Serve as the primary point of contact for customers regarding service calls, updates, and scheduling.
Collect site information, access details, safety requirements, and warranty verification.
Maintain a high level of professionalism, urgency, and follow‑through.
Work Order & Documentation Management
Set up digital project folders and job numbers.
Ensure all technician reports, photos, notes, and time logs are complete and accurate.
Maintain organized, updated project files for warranty, compliance, and internal use.
Material Procurement
Order materials needed for service jobs and coordinate deliveries/pickups.
Verify quantities, pricing, and job‑specific requirements.
Maintain inventory for commonly used service materials.
Estimating Support
Prepare draft estimates and track proposal statuses.
Assist the Service Manager in gathering information for quotes and proposals.
Follow up with customers on open quotes.
Billing & Invoicing
Coordinate with Accounting to finalize invoices.
Review technician reports to ensure all billable items are captured.
Track outstanding invoices and assist in resolving discrepancies.
Reporting & Administrative Support
Provide daily/weekly updates on service call volume, backlog, and job status.
Update CRM, job logs, and internal tracking systems.
Assist in department planning and process improvements.
Key Must Have’s
2+ years strong admin skill set, ideally in a construction or commercial roofing type of company.
Like doing scheduling of people and/or Dispatch of field tech type people.
Bilingual: English/Spanish Language, a must.
Must have a good command of MS Word and MS Office, Excel a must.
Ideally if they knew Terial or ComputerEase, if not, they can train on it.
Ideally if they knew about commercial roofing, if not, they will train them in it.
Must be VERY organized, a lot of moving parts in this role.
Must like working in a fast‑paced environment.
Be professional on phone with customer interactions.
Be able to maintain, organized, updated project files for warranty, compliance, customer files, field notes, etc.
Proficiency in CRM/Service platforms a plus.
Do accurate invoicing.
Produce weekly reports, backlogs, etc.
Attention to Detail, Customer Service & Communication, Problem Solving, Time Management, Team Collaboration, Sense of Urgency, Professionalism.
No travel
Prior experience in a commercial roofing service department - Preferred
Understanding of roofing systems (TPO, PVC, Modified, Metal, Coatings) - Preferred
OSHA 10 or basic construction safety training. (we can provide) – Preferred
Company Description Great company to start and grow your career with, excellent growth opportunities
#J-18808-Ljbffr
Job Description:
The Service Coordinator supports the day‑to‑day operations of the Commercial Roofing Service Division. This position manages scheduling, technician dispatching, customer communication, documentation, material orders, and billing support to ensure efficient service delivery. The role is essential to the growth of our newly established Service Department as we expand operations throughout Texas and nationwide.
Primary Roles/Responsibilities
Receive and assign incoming service requests, Create and manage work orders in the service management system.
Schedule and dispatch Service Technicians efficiently based on geographic location, workload, and emergency priority.
Track technician progress and update schedules, as needed.
Customer Communication
Serve as the primary point of contact for customers regarding service calls, updates, and scheduling.
Collect site information, access details, safety requirements, and warranty verification.
Maintain a high level of professionalism, urgency, and follow‑through.
Work Order & Documentation Management
Set up digital project folders and job numbers.
Ensure all technician reports, photos, notes, and time logs are complete and accurate.
Maintain organized, updated project files for warranty, compliance, and internal use.
Material Procurement
Order materials needed for service jobs and coordinate deliveries/pickups.
Verify quantities, pricing, and job‑specific requirements.
Maintain inventory for commonly used service materials.
Estimating Support
Prepare draft estimates and track proposal statuses.
Assist the Service Manager in gathering information for quotes and proposals.
Follow up with customers on open quotes.
Billing & Invoicing
Coordinate with Accounting to finalize invoices.
Review technician reports to ensure all billable items are captured.
Track outstanding invoices and assist in resolving discrepancies.
Reporting & Administrative Support
Provide daily/weekly updates on service call volume, backlog, and job status.
Update CRM, job logs, and internal tracking systems.
Assist in department planning and process improvements.
Key Must Have’s
2+ years strong admin skill set, ideally in a construction or commercial roofing type of company.
Like doing scheduling of people and/or Dispatch of field tech type people.
Bilingual: English/Spanish Language, a must.
Must have a good command of MS Word and MS Office, Excel a must.
Ideally if they knew Terial or ComputerEase, if not, they can train on it.
Ideally if they knew about commercial roofing, if not, they will train them in it.
Must be VERY organized, a lot of moving parts in this role.
Must like working in a fast‑paced environment.
Be professional on phone with customer interactions.
Be able to maintain, organized, updated project files for warranty, compliance, customer files, field notes, etc.
Proficiency in CRM/Service platforms a plus.
Do accurate invoicing.
Produce weekly reports, backlogs, etc.
Attention to Detail, Customer Service & Communication, Problem Solving, Time Management, Team Collaboration, Sense of Urgency, Professionalism.
No travel
Prior experience in a commercial roofing service department - Preferred
Understanding of roofing systems (TPO, PVC, Modified, Metal, Coatings) - Preferred
OSHA 10 or basic construction safety training. (we can provide) – Preferred
Company Description Great company to start and grow your career with, excellent growth opportunities
#J-18808-Ljbffr