Corewell Health
Security Consumer Support Specialist
Corewell Health, Rockford, Michigan, United States, 49341
Work Schedule
Rockford
Wednesday: 6:30 a.m. - 6:30 p.m.
426 Michigan
Thursday: 7 p.m. - 7 a.m.
Friday: 6 a.m. - 6 p.m.
Job Summary With a direct focus on offering exceptional hospitality, the role provides dynamic customer service working in a "dual" security services officer/patient services representative role serving as a facility welcome space ambassador. Supports the organization’s modernized patient registration strategy by promoting increased self‑serve, patient registration electronic check‑in device utilization while providing routine and on‑demand security services.
Essential Functions
Performs best in class customer service, while maintaining highly visible waiting room coordination to deter violations of hospital policies and criminal acts
Acts as agent to support and encourage self‑service model of patient registration
Documents information on incident reports and other required documents in a thorough, factual and timely manner
Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance
Provides access control for secured areas
Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team
Manages verbal / physical conflicts using verbal de‑escalation, physical presence, restraint techniques or other appropriate legal force options
Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities
Completes required ongoing training and education, including department specific requirements; maintains required licensure and certifications
Serves as a concierge – greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co‑payments
Performs patient registration and check‑in: confirms patient demographic and insurance information; assists patients with kiosk registration
Qualifications Required
High School Diploma or equivalent experience
At least 21 years of age with valid Michigan driver license
LIC-Driver's License – State of Michigan Upon Hire
CRT-First Aid – AHA American Heart Association 180 days
Preferred
Associate’s Degree or equivalent in Public Administration, Business, or Criminal Justice
Vocational/Technical one‑year certificate from college or technical school
2 years of relevant experience in customer service, law enforcement, military, or any other related field
About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top‑notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement – to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health Cares for You
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On‑demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
– SITE – ICC Downtown – 426 Michigan St – Grand Rapids
Department Name
– Security Consumer Support CHW – Grand Rapids Hosp
Employment Type
– Full time
Shift
– Day (United States of America)
Weekly Scheduled Hours
– 36
Hours of Work
– Variable
Days Worked
– Wednesday, Thursday, Friday
Weekend Frequency
– N/A
Legal EEO Statement Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
#J-18808-Ljbffr
Wednesday: 6:30 a.m. - 6:30 p.m.
426 Michigan
Thursday: 7 p.m. - 7 a.m.
Friday: 6 a.m. - 6 p.m.
Job Summary With a direct focus on offering exceptional hospitality, the role provides dynamic customer service working in a "dual" security services officer/patient services representative role serving as a facility welcome space ambassador. Supports the organization’s modernized patient registration strategy by promoting increased self‑serve, patient registration electronic check‑in device utilization while providing routine and on‑demand security services.
Essential Functions
Performs best in class customer service, while maintaining highly visible waiting room coordination to deter violations of hospital policies and criminal acts
Acts as agent to support and encourage self‑service model of patient registration
Documents information on incident reports and other required documents in a thorough, factual and timely manner
Assists team members, visitors, and patients with directions, lost and found items, vehicle assistance, escorts, and other requests for assistance
Provides access control for secured areas
Communicates, collaborates with, and provides appropriate information to patients, visitors, and members of the health care team
Manages verbal / physical conflicts using verbal de‑escalation, physical presence, restraint techniques or other appropriate legal force options
Engages in continuous study of the entire professional field, including best practices, to maintain the professional competence, knowledge, and skills necessary for the satisfactory performance of all assigned responsibilities
Completes required ongoing training and education, including department specific requirements; maintains required licensure and certifications
Serves as a concierge – greets and communicates with patients or visitors, including hospitality assistance and collecting payments and co‑payments
Performs patient registration and check‑in: confirms patient demographic and insurance information; assists patients with kiosk registration
Qualifications Required
High School Diploma or equivalent experience
At least 21 years of age with valid Michigan driver license
LIC-Driver's License – State of Michigan Upon Hire
CRT-First Aid – AHA American Heart Association 180 days
Preferred
Associate’s Degree or equivalent in Public Administration, Business, or Criminal Justice
Vocational/Technical one‑year certificate from college or technical school
2 years of relevant experience in customer service, law enforcement, military, or any other related field
About Corewell Health As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top‑notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement – to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.
How Corewell Health Cares for You
Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
On‑demand pay program powered by Payactiv
Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
Optional identity theft protection, home and auto insurance, pet insurance
Traditional and Roth retirement options with service contribution and match savings
Eligibility for benefits is determined by employment type and status
Primary Location
– SITE – ICC Downtown – 426 Michigan St – Grand Rapids
Department Name
– Security Consumer Support CHW – Grand Rapids Hosp
Employment Type
– Full time
Shift
– Day (United States of America)
Weekly Scheduled Hours
– 36
Hours of Work
– Variable
Days Worked
– Wednesday, Thursday, Friday
Weekend Frequency
– N/A
Legal EEO Statement Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug‑free workplace and require team members to comply with the MMR, Varicella, Tdap and Influenza vaccine requirement if in an on‑site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.
Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.
An interconnected, collaborative culture where all are encouraged to bring their whole selves to work is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.
You may request assistance in completing the application process by calling 616.486.7447.
#J-18808-Ljbffr