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Global Quest

Application Support Engineer

Global Quest, Buffalo, New York, United States, 14266

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Work Arrangement:

Hybrid (Onsite + Remote)

Location:

Buffalo, NY

Duration:

12-month contract (40 hrs/week; 2,088 total hours)

Work Authorization:

U.S. Citizens or Green Card holders only

Engagement Type:

W-2 only

Overview This role supports the Commercial Equipment Finance Technology division and provides end-to-end ownership of application changes, integrations, infrastructure, and production support across three core application teams. Engineers in this group own the full change lifecycle from design through deployment and post-release support.

Key vendor platforms include InfoLease and Rapport; while the team does not own their core code, they own the administration, integration engineering, infrastructure, data pipelines, and business partnership supporting them.

Key Responsibilities Full SDLC Ownership

Own delivery from development, testing, documentation, promotion to production

Maintain formal change documentation and expected vs. actual outcomes

Execute after‑hours production releases and participate in CAB as needed

Build and support integrations with GApple, ACH, Snowflake, and internal platforms

Develop and maintain SQL extracts, data feeds, batch processes, and file transfers

Systems & Infrastructure

Administer and support SQL, PowerShell, Linux scripting, Windows/Linux servers, AD

Perform monthly patching and compliance activities

Production & Business Support

Provide daily production support, issue triage, job monitoring, and user assistance

Maintain strong partnerships with business stakeholders

Agile & Delivery

Work in Agile sprints using JIRA/Confluence

Manage releases using GitLab, Artifactory, Ansible, CI/CD pipelines

On‑Call & Schedule

After‑hours releases: ~1 per month

Current hybrid: Remote Mon/Fri; Onsite Tue–Thu

Future model: Onsite Mon–Thu; Remote Fri

Core hours 8–5 (flexible)

Candidates must be local or able to relocate immediately; onsite interviews required.

Required Qualifications

Associate degree + 4+ years experience (or equivalent)

Experience owning full SDLC in production environments

Strong communication, documentation, and delivery discipline

Preferred

Financial services or equipment finance systems experience

Strong application integration background

Experience in regulated production environments

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