Hampshire Hospitals NHS Foundation Trust
Band 3 Children's Outpatient Receptionist / Ward Clerk
Hampshire Hospitals NHS Foundation Trust, Winchester, Virginia, United States, 22603
Go back Hampshire Hospitals NHS Foundation Trust
Band 3 Children's Outpatient Receptionist / Ward Clerk The closing date is 21 January 2026
Come join our friendly and supportive team!
Our receptionists and ward clerks are key to the service we provide to children and families attending Sophie’s Place and Northbrook ward. They are often the first people families meet: giving a friendly and professional greeting, checking them in for their appointment and answering any queries or questions they may have. Our team work closely with our nursing and medical teams to ensure that patients have the care they require and that our outpatients clinics run smoothly.
The role consists of a range of shift patterns including earlies, lates and long days. Short weekend shifts are also part of the pattern.
Main duties of the job
Candidate must have the ability to prioritise own workload as well as working as part of a team.
Candidate must be an enthusiastic and energetic person to join our friendly, hardworking clerical team.
Candidate must be able to keep calm under pressure and in particular be able to deal sympathetically with children and families.
Candidate must be flexible to support Nursing and Admin staff around the unit.
Require IT skills to work with NHS IT systems.
To have the flexibility to liaise with patients, relatives, clinicians and medical secretaries in all departments throughout the Trust to ensure that a high quality service is provided to all users.
About us Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire. Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive. We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer. The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through our governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached
Person Specification Training & Qualifications
GCSE or Equivalent Grade c or above in English
ECDL or other equivalent IT qualification
NVQ level 3 or equivalent qualification within administration
Experience & Knowledge
Previous Clerical experience, including telephone skills
IT literate
Experience of working in a busy customer focused environment
Experience of dealing with a range of challenging situations, on telephone and in person
Previous experience in NHS/ Health Sector
Previous administration experience in a hospital environment.
Understanding of medical terminology
Skills & Ability
Ability to learn new systems
Effective verbal, written and inter-personal communication skills
Skills: Word processing, Email/software
Ability to prioritise workload
Flexible and able to keep calm under stress
Experience of using NHS IT systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name Hampshire Hospitals NHS Foundation Trust
£24,937 to £26,598 a year per annum pro rata
#J-18808-Ljbffr
Band 3 Children's Outpatient Receptionist / Ward Clerk The closing date is 21 January 2026
Come join our friendly and supportive team!
Our receptionists and ward clerks are key to the service we provide to children and families attending Sophie’s Place and Northbrook ward. They are often the first people families meet: giving a friendly and professional greeting, checking them in for their appointment and answering any queries or questions they may have. Our team work closely with our nursing and medical teams to ensure that patients have the care they require and that our outpatients clinics run smoothly.
The role consists of a range of shift patterns including earlies, lates and long days. Short weekend shifts are also part of the pattern.
Main duties of the job
Candidate must have the ability to prioritise own workload as well as working as part of a team.
Candidate must be an enthusiastic and energetic person to join our friendly, hardworking clerical team.
Candidate must be able to keep calm under pressure and in particular be able to deal sympathetically with children and families.
Candidate must be flexible to support Nursing and Admin staff around the unit.
Require IT skills to work with NHS IT systems.
To have the flexibility to liaise with patients, relatives, clinicians and medical secretaries in all departments throughout the Trust to ensure that a high quality service is provided to all users.
About us Our vision is to provide outstanding care for every patient. Patient care is at the heart of what we do at our three sites: Basingstoke and North Hampshire Hospital, Royal Hampshire County Hospital in Winchester and Andover War Memorial Hospital. Hampshire Hospitals NHS Foundation Trust provides medical and surgical services to a population of approximately 600,000 people across Hampshire and parts of West Berkshire. Our cultural ambition is to have a culture that places people at the heart of all we do, where we all belong, and where learning, improvement and excellence thrive. We provide specialist services to people across the UK and internationally. We are one of only two centres in the UK treating pseudomyxoma peritonei (a rare form of abdominal cancer) and we are leaders in the field of tertiary liver cancer and colorectal cancer. The trust employs more than 9,000 staff and has a turnover of over £500 million a year. As a Foundation Trust, we are directly accountable to our members through our governors. The Council of Governors represent the interests of their constituencies and influence the future plans of the Foundation Trust.
Job responsibilities Further information about the Trust and this role can be found on the Job Description and Person Specification document attached
Person Specification Training & Qualifications
GCSE or Equivalent Grade c or above in English
ECDL or other equivalent IT qualification
NVQ level 3 or equivalent qualification within administration
Experience & Knowledge
Previous Clerical experience, including telephone skills
IT literate
Experience of working in a busy customer focused environment
Experience of dealing with a range of challenging situations, on telephone and in person
Previous experience in NHS/ Health Sector
Previous administration experience in a hospital environment.
Understanding of medical terminology
Skills & Ability
Ability to learn new systems
Effective verbal, written and inter-personal communication skills
Skills: Word processing, Email/software
Ability to prioritise workload
Flexible and able to keep calm under stress
Experience of using NHS IT systems
Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name Hampshire Hospitals NHS Foundation Trust
£24,937 to £26,598 a year per annum pro rata
#J-18808-Ljbffr