Wildhorse Resort
Wildhorse Resort Casino
Wildhorse Resort Casino
46510 Wildhorse Blvd.
Pendleton, OR 97801, USA
WAGE RANGE: $45K-$85k
OPEN UNTIL FILLED: 1ST PULL DATE, JANUARY 21, 2026
JOB SUMMARY
Responsible for the supervision and overall performance of the slot department on assigned shifts, including staffing, slot machine operations, guest services, oversight of promotional events as appropriate, and ensuring compliance with all applicable tribal, state, and federal regulations, gaming compacts, and internal controls. Protects the assets of Wildhorse Resort and Casino (WRC) and keeps the Slot Operations Manager and Slot Director apprised of all activities occurring on shift. Serves as the Manager on Duty (MOD), representing casino management in resolving customer and employee disputes or other issues requiring decisions. (See MOD job description) ESSENTIAL JOB FUNCTIONS
Deliver exceptional customer satisfaction through prompt, efficient, and friendly service. Lead and develop team members by overseeing recruitment, onboarding, performance evaluations, coaching, scheduling, and professional growth opportunities. Participation and development of a tribal member workforce. Enforce compliance and operational standards by ensuring adherence to tribal-state gaming compacts, tribal ordinances, internal controls, personnel policies, data privacy regulations (e.g., General Data Protection Regulation equivalents), and departmental protocols, including regular audits and updates to reflect legal changes. Uphold tribal gaming regulations by monitoring operations for compliance with specific tribal laws, reporting requirements, and sovereignty-based guidelines, including coordination with tribal regulatory bodies to address any issues. Monitor gaming floor operations for irregularities, using surveillance tools and data analytics to detect and address potential issues involving guests or staff promptly and fairly. Oversee jackpot verification and payouts by confirming accuracy of documentation, secure fund transfers, and compliance with anti-money laundering (AML) standards, leveraging digital verification tools for efficiency. Address variances and procedural issues by reviewing staff performance metrics, providing corrective feedback, and implementing accountability measures to maintain operational integrity and prevent fraud. Promote effective communication and collaboration across teams through regular meetings, digital platforms (e.g., Microsoft Teams), and cross‑functional training. Maintain operational awareness by analyzing daily reports, logs, progressive metrics, and key performance indicators (KPIs) using data visualization tools to inform real‑time decision‑making. Resolve guest concerns professionally by employing de‑escalation techniques, empathy‑driven approaches, and follow‑up protocols to enhance guest loyalty and satisfaction. Authorize comps and amenities under established guidelines, incorporating data on guest behavior to personalize offerings while promoting responsible gaming practices. Support promotions and events by assisting the marketing department as needed with shift activities such as tournaments and initiatives, while encouraging a marketing‑forward mindset among staff. Prioritize health and safety by always maintaining vigilance for the well‑being of guests and employees, including identifying and addressing trip hazards, properly stanchioning off work areas, carefully handling bio‑hazard incidents, overseeing the safe handling of equipment, and enforcing health protocols like sanitation. Champion internal service excellence through courteous and respectful interactions. Engage in professional development by attending required meetings, trainings, and industry webinars on topics such as cybersecurity, responsible gaming, and emerging technologies. Ensure that the operation of equipment, tools, and materials is handled safely. Perform other duties as assigned, adapting to evolving business needs while upholding ethical standards and work‑life balance considerations. PROMOTE WRC QUALITY SERVICE STANDARDS
SAFETY: Ensuring a safe experience by protecting the welfare of all. INTEGRITY: Expecting personal accountability at every level. COURTESY: Creating an exceptional customer service experience for everyone. TEAM: Functioning together to create a cooperative and positive experience. SHOW: Providing flawless experience –a clean and cared‑for resort. SUPERVISORY AUTHORITY
Slot staff on shift, including technicians. MOD responsibilities. SIGNATORY ABILITY
Slot Floor Impress Bank. Jackpot Checks. ACCESS TO SENSITIVE AREAS
Employee satellite Files. Count room. MINIMUM QUALIFICATIONS
Three (3) years of work experience in slots. Two (2) years’ experience as a supervisor with full supervisory responsibilities. High School Diploma or GED or ten years’ experience. Demonstrated ability in positive Customer service with all kinds of individuals, specifically gaming patrons. Ability to work independently on a computer using Word, Excel, and email applications. Flexible schedule, able to work all shifts, weekends, and holidays. Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities. Excellent personal appearance and hygiene habits. Need to stand and/or walk for long periods in a noisy environment; performs repetitive motions with wrists, hands, and fingers. Requires a High‑Security Gaming License clearance. Must be at least 21 years of age. PREFERRED QUALIFICATIONS
Gaming Management Certificate or degree in a closely related field.
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Responsible for the supervision and overall performance of the slot department on assigned shifts, including staffing, slot machine operations, guest services, oversight of promotional events as appropriate, and ensuring compliance with all applicable tribal, state, and federal regulations, gaming compacts, and internal controls. Protects the assets of Wildhorse Resort and Casino (WRC) and keeps the Slot Operations Manager and Slot Director apprised of all activities occurring on shift. Serves as the Manager on Duty (MOD), representing casino management in resolving customer and employee disputes or other issues requiring decisions. (See MOD job description) ESSENTIAL JOB FUNCTIONS
Deliver exceptional customer satisfaction through prompt, efficient, and friendly service. Lead and develop team members by overseeing recruitment, onboarding, performance evaluations, coaching, scheduling, and professional growth opportunities. Participation and development of a tribal member workforce. Enforce compliance and operational standards by ensuring adherence to tribal-state gaming compacts, tribal ordinances, internal controls, personnel policies, data privacy regulations (e.g., General Data Protection Regulation equivalents), and departmental protocols, including regular audits and updates to reflect legal changes. Uphold tribal gaming regulations by monitoring operations for compliance with specific tribal laws, reporting requirements, and sovereignty-based guidelines, including coordination with tribal regulatory bodies to address any issues. Monitor gaming floor operations for irregularities, using surveillance tools and data analytics to detect and address potential issues involving guests or staff promptly and fairly. Oversee jackpot verification and payouts by confirming accuracy of documentation, secure fund transfers, and compliance with anti-money laundering (AML) standards, leveraging digital verification tools for efficiency. Address variances and procedural issues by reviewing staff performance metrics, providing corrective feedback, and implementing accountability measures to maintain operational integrity and prevent fraud. Promote effective communication and collaboration across teams through regular meetings, digital platforms (e.g., Microsoft Teams), and cross‑functional training. Maintain operational awareness by analyzing daily reports, logs, progressive metrics, and key performance indicators (KPIs) using data visualization tools to inform real‑time decision‑making. Resolve guest concerns professionally by employing de‑escalation techniques, empathy‑driven approaches, and follow‑up protocols to enhance guest loyalty and satisfaction. Authorize comps and amenities under established guidelines, incorporating data on guest behavior to personalize offerings while promoting responsible gaming practices. Support promotions and events by assisting the marketing department as needed with shift activities such as tournaments and initiatives, while encouraging a marketing‑forward mindset among staff. Prioritize health and safety by always maintaining vigilance for the well‑being of guests and employees, including identifying and addressing trip hazards, properly stanchioning off work areas, carefully handling bio‑hazard incidents, overseeing the safe handling of equipment, and enforcing health protocols like sanitation. Champion internal service excellence through courteous and respectful interactions. Engage in professional development by attending required meetings, trainings, and industry webinars on topics such as cybersecurity, responsible gaming, and emerging technologies. Ensure that the operation of equipment, tools, and materials is handled safely. Perform other duties as assigned, adapting to evolving business needs while upholding ethical standards and work‑life balance considerations. PROMOTE WRC QUALITY SERVICE STANDARDS
SAFETY: Ensuring a safe experience by protecting the welfare of all. INTEGRITY: Expecting personal accountability at every level. COURTESY: Creating an exceptional customer service experience for everyone. TEAM: Functioning together to create a cooperative and positive experience. SHOW: Providing flawless experience –a clean and cared‑for resort. SUPERVISORY AUTHORITY
Slot staff on shift, including technicians. MOD responsibilities. SIGNATORY ABILITY
Slot Floor Impress Bank. Jackpot Checks. ACCESS TO SENSITIVE AREAS
Employee satellite Files. Count room. MINIMUM QUALIFICATIONS
Three (3) years of work experience in slots. Two (2) years’ experience as a supervisor with full supervisory responsibilities. High School Diploma or GED or ten years’ experience. Demonstrated ability in positive Customer service with all kinds of individuals, specifically gaming patrons. Ability to work independently on a computer using Word, Excel, and email applications. Flexible schedule, able to work all shifts, weekends, and holidays. Effective communication skills - verbally able to provide instruction, respond to questions, and have exceptional interpersonal skills and abilities. Excellent personal appearance and hygiene habits. Need to stand and/or walk for long periods in a noisy environment; performs repetitive motions with wrists, hands, and fingers. Requires a High‑Security Gaming License clearance. Must be at least 21 years of age. PREFERRED QUALIFICATIONS
Gaming Management Certificate or degree in a closely related field.
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