Phase2 Technology
Healthyhorns Desktop Support Specialist
UT Austin is hiring a Desktop Support Specialist or Senior Desktop Support Specialist to provide hands‑on technical support, maintain systems, and ensure a reliable technology experience for departmental users.
Purpose We are seeking a skilled, customer‑focused IT professional to join our team as either a Desktop Support Specialist or Senior Desktop Support Specialist, depending on the experience and qualifications of the selected candidate. This role provides hands‑on technical support, contributes to system maintenance, and plays a key part in ensuring a reliable and positive technology experience for departmental users.
Responsibilities
Provide prompt, courteous support through the central help line and IT ticketing system.
Install, configure, and maintain hardware and software following established standards.
Research technical issues, identify solutions, and recommend improvements.
Partner with the System Administrator to implement updates, patches, and system changes.
Support team members and assist in other IT operational areas as needed.
Maintain current knowledge of departmental hardware, software, and best practices through ongoing training.
Respond quickly and appropriately to critical system failures, ensuring timely and thorough resolution.
Maintain accurate inventories of desktops, peripherals, and deployed hardware.
Contribute to the creation and maintenance of IT policies, procedures, and technical documentation.
Additional Responsibilities for Senior‑Level Candidates
Serve as the primary resource for the IT Training Team.
Lead onboarding efforts for new employees, ensuring a smooth and well‑supported introduction to IT systems.
Develop clear, audience‑focused documentation for processes and procedures.
Maintain and update information across multiple systems, including the knowledge base, ticketing system, and inventory records.
Maintain and update standardized desktop images across the organization.
Required Qualifications
Experience providing desktop or technical support in a professional environment.
Strong troubleshooting skills across hardware, software, and network environments.
Excellent communication and customer service skills.
Familiarity with IT ticketing systems, inventory tools, and standard desktop technologies.
Preferred Qualifications
Bachelor's degree in relevant field and more than three (3) years of experience.
Several years of progressively responsible desktop support experience.
Demonstrated ability to lead training or onboarding initiatives.
Experience developing high‑quality technical documentation.
Expertise in desktop imaging and system standardization.
Ability to manage multiple priorities and respond effectively to urgent issues.
Tier 2 and 3 desktop support experience.
Relevant certifications and/or professional development education.
Salary Range $50,000 + depending on qualifications, hire level and experience.
Working Conditions 100% on‑site. Works around general office equipment, repetitive motion with keyboard, some bending, lifting and carrying up to 25 pounds, with assistance as needed.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference from a supervisor
Letter of interest
Employment Eligibility Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Background Checks A criminal history background check will be required for finalist(s) under consideration for this position.
Pay Transparency The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Compliance and Reporting Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP‑3031.
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Purpose We are seeking a skilled, customer‑focused IT professional to join our team as either a Desktop Support Specialist or Senior Desktop Support Specialist, depending on the experience and qualifications of the selected candidate. This role provides hands‑on technical support, contributes to system maintenance, and plays a key part in ensuring a reliable and positive technology experience for departmental users.
Responsibilities
Provide prompt, courteous support through the central help line and IT ticketing system.
Install, configure, and maintain hardware and software following established standards.
Research technical issues, identify solutions, and recommend improvements.
Partner with the System Administrator to implement updates, patches, and system changes.
Support team members and assist in other IT operational areas as needed.
Maintain current knowledge of departmental hardware, software, and best practices through ongoing training.
Respond quickly and appropriately to critical system failures, ensuring timely and thorough resolution.
Maintain accurate inventories of desktops, peripherals, and deployed hardware.
Contribute to the creation and maintenance of IT policies, procedures, and technical documentation.
Additional Responsibilities for Senior‑Level Candidates
Serve as the primary resource for the IT Training Team.
Lead onboarding efforts for new employees, ensuring a smooth and well‑supported introduction to IT systems.
Develop clear, audience‑focused documentation for processes and procedures.
Maintain and update information across multiple systems, including the knowledge base, ticketing system, and inventory records.
Maintain and update standardized desktop images across the organization.
Required Qualifications
Experience providing desktop or technical support in a professional environment.
Strong troubleshooting skills across hardware, software, and network environments.
Excellent communication and customer service skills.
Familiarity with IT ticketing systems, inventory tools, and standard desktop technologies.
Preferred Qualifications
Bachelor's degree in relevant field and more than three (3) years of experience.
Several years of progressively responsible desktop support experience.
Demonstrated ability to lead training or onboarding initiatives.
Experience developing high‑quality technical documentation.
Expertise in desktop imaging and system standardization.
Ability to manage multiple priorities and respond effectively to urgent issues.
Tier 2 and 3 desktop support experience.
Relevant certifications and/or professional development education.
Salary Range $50,000 + depending on qualifications, hire level and experience.
Working Conditions 100% on‑site. Works around general office equipment, repetitive motion with keyboard, some bending, lifting and carrying up to 25 pounds, with assistance as needed.
Required Materials
Resume/CV
3 work references with their contact information; at least one reference from a supervisor
Letter of interest
Employment Eligibility Regular staff who have been employed in their current position for the last six continuous months are eligible for openings being recruited through University‑Wide or Open Recruiting, to include both promotional opportunities and lateral transfers. Staff who are promotion/transfer eligible may apply for positions without supervisor approval.
Equal Opportunity Employer The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Background Checks A criminal history background check will be required for finalist(s) under consideration for this position.
Pay Transparency The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.
Compliance and Reporting Employees may be required to report violations of law under Title IX and the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act (Clery Act). If this position is identified a Campus Security Authority (Clery Act), you will be notified and provided resources for reporting. Responsible employees under Title IX are defined and outlined in HOP‑3031.
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