University of Texas
* Support team members and assist in other IT operational areas as needed.* Maintain current knowledge of departmental hardware, software, and best practices through ongoing training.* Develop clear, audience‑focused documentation for processes and procedures.* Maintain and update information across multiple systems, including the knowledge base, ticketing system, and inventory records.* Experience providing desktop or technical support in a professional environment.* Strong troubleshooting skills across hardware, software, and network environments.* Excellent communication and customer service skills.* Familiarity with IT ticketing systems, inventory tools, and standard desktop technologies.* Bachelor's degree in relevant field and more that three (3) years of experience.* Several years of progressively responsible desktop support experience.* Demonstrated ability to lead training or onboarding initiatives.* Experience developing high‑quality technical documentation.* Expertise in desktop imaging and system standardization.* Ability to manage multiple priorities and respond effectively to urgent issues.* Tier 2 and 3 desktop support experience.* Relevant certifications and/or professional development education**Start Here, Change the World**At The University of Texas at Austin, tradition meets innovation in the heart of a city that frequents lists of the best places to live and work. Named by Forbes as one of America's Best Large Employers for the sixth year in a row in 2025, UT offers both a dynamic work environment and a gateway to vibrant local culture. Whether you're at the forefront of the student experience, conducting world-changing research or supporting the engine that drives Texas’ flagship university, working at UT means making a lasting impact on our city, our state and our world.Our more than 20,000 faculty and staff empower 55,000+ students to challenge ideas, pursue passions and shape their futures. Joining UT, you’ll become part of a community dedicated to making a meaningful impact on campus and throughout the world.Please see our .**Comments and Inquiries:**Email comments to hrsc@austin.utexas.edu. For questions or concerns regarding equal opportunity only, contact .Additional information for applicants can be found on the Human Resources web page: .
For more job information, call the Human Resource Service Center at (512) 471-4772, or toll-free at (800) 687-4178. #J-18808-Ljbffr
For more job information, call the Human Resource Service Center at (512) 471-4772, or toll-free at (800) 687-4178. #J-18808-Ljbffr