Aurora Health Care
Patient Customer Representative (PCR)
Aurora Health Care, Aurora, Illinois, United States, 60505
Accountabilities
Appointment Scheduling
Check Out
Administrative Duties
Telephone Communication
Performs a variety of practice management duties in a time effective manner to maintain and/or enhance department processes, and positively impact customer service.
Position Requirements
High School graduate or GED
1 year experience in a customer service position
Healthcare experience preferred.
Clear and professional communication skills.
Functional PC skills with ability to learn various software programs.
Typing speed of 25 wpm preferred with good accuracy.
Pleasant and well-developed customer service and interpersonal skills.
Strong team orientation.
Understands concept of service recovery.
Demonstrate potential to learn medical terminology.
Minimum Level Qualifications
Proven ability to work well independently and in a team environment.
Flexible and willing to rotate workstations with ease.
Competent Level Qualifications
Same as minimum, plus:
Developing knowledge of medical terminology.
General autonomy with regards to daily duties/tasks in all work stations of assign department.
Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case‑by‑case basis.
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Appointment Scheduling
Check Out
Administrative Duties
Telephone Communication
Performs a variety of practice management duties in a time effective manner to maintain and/or enhance department processes, and positively impact customer service.
Position Requirements
High School graduate or GED
1 year experience in a customer service position
Healthcare experience preferred.
Clear and professional communication skills.
Functional PC skills with ability to learn various software programs.
Typing speed of 25 wpm preferred with good accuracy.
Pleasant and well-developed customer service and interpersonal skills.
Strong team orientation.
Understands concept of service recovery.
Demonstrate potential to learn medical terminology.
Minimum Level Qualifications
Proven ability to work well independently and in a team environment.
Flexible and willing to rotate workstations with ease.
Competent Level Qualifications
Same as minimum, plus:
Developing knowledge of medical terminology.
General autonomy with regards to daily duties/tasks in all work stations of assign department.
Ability to lift up to 35 pounds without assistance. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available. Unique patient lifting/movement situations will be assessed on a case‑by‑case basis.
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