World Wide RV
RV Warranty Manager Trainee east valley
World Wide RV, Arizona City, Arizona, United States, 85123
RV Warranty Manager Trainee
Location:
Mesa, AZ
Employment Type:
Full-Time
Salary Range:
$50,000 - $60,000 DOE including bonuses, health benefits, 401(k) match
About Us We're a fast-growing RV dealership and service network in the Southwest, focused on luxury motorhomes, fifth-wheels, and travel trailers. With locations across Arizona and expansion plans ahead, we deliver exceptional customer experiences and reliable warranty support to keep RVers adventuring worry-free. This trainee role is your launchpad into a rewarding career in RV warranty operations—perfect for someone eager to learn the industry from the ground up.
Job Summary As an
RV Warranty Manager Trainee , you'll work closely with our experienced team to learn the full warranty process: from claim intake and documentation to submission, follow-up, and resolution. This structured training program (6-18 months) prepares you to step into a Warranty Manager role, with hands‑on experience in RV systems, manufacturer relations, and customer service. No prior RV warranty experience required—we provide comprehensive training, including RVIA courses and shadowing.
Key Responsibilities (Starting with Guidance & Progressing to Independence)
Assist in reviewing and processing warranty claims: Gather photos, repair orders, and documentation from service techs and customers.
Learn to verify coverage under manufacturer warranties (e.g., Forest River, Jayco, Thor, Lippert, Cummins) and extended plans.
Support claim submissions to manufacturers and vendors via online portals; track status and follow up on approvals/reimbursements.
Help maintain accurate records in warranty software (e.g., IDS) and prepare basic reports on claim trends.
Shadow customer interactions: Handle basic inquiries about warranty coverage, lemon law basics, and repair status.
Participate in team audits of repair invoices for compliance and accuracy.
Attend manufacturer training sessions and RV‑specific courses (paid by company).
Contribute to process improvements as you gain knowledge, aiming for faster resolutions and higher approval rates.
Required Qualifications
High school diploma or equivalent; Associate's degree in business, automotive tech, or related field preferred.
Strong attention to detail, organizational skills, and eagerness to learn in a fast‑paced environment.
Basic proficiency with Microsoft Office/Google Workspace (Excel/Sheets for tracking & reporting).
Excellent communication skills—professional phone/email etiquette and customer‑focused mindset.
Clean driver's license; willingness to inspect RVs occasionally at our Phoenix‑area service centers (minimal travel).
Ability to thrive in a shop/service setting with occasional outdoor work.
Preferred Skills (Not Required—We'll Train You!)
Any experience in automotive/RV service, customer service, claims processing, or administrative roles.
Familiarity with RV components (plumbing, electrical, appliances, slides) or interest in learning.
Why Join Us as a Trainee?
Paid Training & Certification:
Company-sponsored RVIA Warranty Administrator courses, manufacturer webinars, and on‑the‑job mentoring.
Clear Growth Path:
Successful trainees advance to Warranty Administrator/Manager within 1‑2 years, with salary increases.
Great Perks:
Performance bonuses, employee RV discounts on parts/service, potential demo unit access, flexible schedule (no regular nights/weekends).
Team & Culture:
Work in a supportive, air‑conditioned environment with room to grow as we open new locations in 2026.
#J-18808-Ljbffr
Mesa, AZ
Employment Type:
Full-Time
Salary Range:
$50,000 - $60,000 DOE including bonuses, health benefits, 401(k) match
About Us We're a fast-growing RV dealership and service network in the Southwest, focused on luxury motorhomes, fifth-wheels, and travel trailers. With locations across Arizona and expansion plans ahead, we deliver exceptional customer experiences and reliable warranty support to keep RVers adventuring worry-free. This trainee role is your launchpad into a rewarding career in RV warranty operations—perfect for someone eager to learn the industry from the ground up.
Job Summary As an
RV Warranty Manager Trainee , you'll work closely with our experienced team to learn the full warranty process: from claim intake and documentation to submission, follow-up, and resolution. This structured training program (6-18 months) prepares you to step into a Warranty Manager role, with hands‑on experience in RV systems, manufacturer relations, and customer service. No prior RV warranty experience required—we provide comprehensive training, including RVIA courses and shadowing.
Key Responsibilities (Starting with Guidance & Progressing to Independence)
Assist in reviewing and processing warranty claims: Gather photos, repair orders, and documentation from service techs and customers.
Learn to verify coverage under manufacturer warranties (e.g., Forest River, Jayco, Thor, Lippert, Cummins) and extended plans.
Support claim submissions to manufacturers and vendors via online portals; track status and follow up on approvals/reimbursements.
Help maintain accurate records in warranty software (e.g., IDS) and prepare basic reports on claim trends.
Shadow customer interactions: Handle basic inquiries about warranty coverage, lemon law basics, and repair status.
Participate in team audits of repair invoices for compliance and accuracy.
Attend manufacturer training sessions and RV‑specific courses (paid by company).
Contribute to process improvements as you gain knowledge, aiming for faster resolutions and higher approval rates.
Required Qualifications
High school diploma or equivalent; Associate's degree in business, automotive tech, or related field preferred.
Strong attention to detail, organizational skills, and eagerness to learn in a fast‑paced environment.
Basic proficiency with Microsoft Office/Google Workspace (Excel/Sheets for tracking & reporting).
Excellent communication skills—professional phone/email etiquette and customer‑focused mindset.
Clean driver's license; willingness to inspect RVs occasionally at our Phoenix‑area service centers (minimal travel).
Ability to thrive in a shop/service setting with occasional outdoor work.
Preferred Skills (Not Required—We'll Train You!)
Any experience in automotive/RV service, customer service, claims processing, or administrative roles.
Familiarity with RV components (plumbing, electrical, appliances, slides) or interest in learning.
Why Join Us as a Trainee?
Paid Training & Certification:
Company-sponsored RVIA Warranty Administrator courses, manufacturer webinars, and on‑the‑job mentoring.
Clear Growth Path:
Successful trainees advance to Warranty Administrator/Manager within 1‑2 years, with salary increases.
Great Perks:
Performance bonuses, employee RV discounts on parts/service, potential demo unit access, flexible schedule (no regular nights/weekends).
Team & Culture:
Work in a supportive, air‑conditioned environment with room to grow as we open new locations in 2026.
#J-18808-Ljbffr