Client Service Analyst I — Resolve & Communicate with Partners

Maintains positive, timely and accurate communications with partners and clients Leverages various tools and technologies to research and resolve issues Handles inbound phone call and email tickets Skills- Learns to use professional concepts. Applies company policies and procedures to resolve routine issues. Job Complexity - Follows practices and procedures for analyzing issues to resolve or **escalate**. Supervision - Works under team leaders to ensure accurate and thorough resolutions Problem Solving - Ability to solve problems using experience and good judgment. Effective Communication - Demonstrated effective written and oral communication skills Technical Aptitude - Learns how to interpret and communicate technical concepts May participate in rotation of on-call incident management responsibilities

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