Virginia Association of Museums
Job Listing: Visitor Services Assistant (Tudor Place)
Virginia Association of Museums, Washington, District of Columbia, us, 20022
SUPERVISOR
Director of Education & Visitor Services
CLASSIFICATION Non-Exempt, Hourly, Part-Time, Non-Emergency
Tudor Place Historic House & Garden, a 5 ½-acre historic estate located in the Georgetown neighborhood of Washington, DC, is seeking a
Visitor Services Assistant . This position is responsible for ensuring a positive visitor experience by operating the Visitor Center, including the Museum Shop. The Visitor Services Assistant assists with the implementation of activities and programs that provide visitors and guests with a pleasant and enriching experience at Tudor Place. The ideal candidate will understand hospitality in a museum setting and be eager to share the stories of the site.
WORK SCHEDULE Saturday and Sundays, plus some weekday shifts
Responsibilities
Open and close Visitor Center; coordinate site procedures for public hours
Work in the Visitor Center; greet visitors and provide a general orientation to the site; assist visitors
Promote programs and events to visitors
Register and receive payment from visitors for tours; sell Museum Shop merchandise
Answer telephone and direct calls as needed; maintain shared phone and email mailboxes
Maintain an orderly, attractive and welcoming Visitor Center, including restocking shelves, ordering supplies and light cleaning tasks
Assist with product selection and ordering for Museum Shop
Assist with monitoring and restocking Museum Shop inventory in store and online
Process, pack and ship Museum Shop purchases made online and by phone
Other duties as assigned
Lead public and group tours of historic house and garden for public and group tours
Aid volunteer docents with tour groups
Process registrations and payments for education programs through Altru database
Assist with special programs, some of which may occur on holidays and after regular work hours
EXPERIENCE & EDUCATIONAL REQUIREMENTS
High School Diploma, some college preferred
Experience working with the public in a museum or other front-line position
Experience working with volunteers a plus
KNOWLEDGE, SKILLS & ABILITIES
Desire to work in a historic/museum setting
Proficiency in Microsoft Office
Computer literacy with ability to learn necessary office technologies including Altru
Courteous, professional manner
Ease with public speaking or leading tour groups
Ability to work collaboratively as part of a diverse team of museum professionals
Flexibility, problem-solving skills and ability to adapt to changing needs
The physical requirements of this position are classified as medium work (exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects).
This position requires climbing (stairs, ladders), stooping, kneeling, reaching, standing or walking for extended periods, lifting, grasping, visual acuity, keen spatial awareness and the ability to move within constricted spaces.
Ability to work in a wide range of environmental conditions
COMPENSATION & BENEFITS Compensation is $18/ hour.
Tudor Place provides excellent benefits to employees, including paid leave, paid holidays, free on-site parking and Museum Shop discount for all employees; life insurance and medical benefits are available to full-time employees.
TO APPLY Please email Helen Hubbard-Davis, Director of Finance & Administration, at careers@tudorplace.org with a resume and cover letter. Please include
VS ASSISTANT
in the subject line. No phone calls please.
Tudor Place is an Equal Opportunity Employer. #J-18808-Ljbffr
CLASSIFICATION Non-Exempt, Hourly, Part-Time, Non-Emergency
Tudor Place Historic House & Garden, a 5 ½-acre historic estate located in the Georgetown neighborhood of Washington, DC, is seeking a
Visitor Services Assistant . This position is responsible for ensuring a positive visitor experience by operating the Visitor Center, including the Museum Shop. The Visitor Services Assistant assists with the implementation of activities and programs that provide visitors and guests with a pleasant and enriching experience at Tudor Place. The ideal candidate will understand hospitality in a museum setting and be eager to share the stories of the site.
WORK SCHEDULE Saturday and Sundays, plus some weekday shifts
Responsibilities
Open and close Visitor Center; coordinate site procedures for public hours
Work in the Visitor Center; greet visitors and provide a general orientation to the site; assist visitors
Promote programs and events to visitors
Register and receive payment from visitors for tours; sell Museum Shop merchandise
Answer telephone and direct calls as needed; maintain shared phone and email mailboxes
Maintain an orderly, attractive and welcoming Visitor Center, including restocking shelves, ordering supplies and light cleaning tasks
Assist with product selection and ordering for Museum Shop
Assist with monitoring and restocking Museum Shop inventory in store and online
Process, pack and ship Museum Shop purchases made online and by phone
Other duties as assigned
Lead public and group tours of historic house and garden for public and group tours
Aid volunteer docents with tour groups
Process registrations and payments for education programs through Altru database
Assist with special programs, some of which may occur on holidays and after regular work hours
EXPERIENCE & EDUCATIONAL REQUIREMENTS
High School Diploma, some college preferred
Experience working with the public in a museum or other front-line position
Experience working with volunteers a plus
KNOWLEDGE, SKILLS & ABILITIES
Desire to work in a historic/museum setting
Proficiency in Microsoft Office
Computer literacy with ability to learn necessary office technologies including Altru
Courteous, professional manner
Ease with public speaking or leading tour groups
Ability to work collaboratively as part of a diverse team of museum professionals
Flexibility, problem-solving skills and ability to adapt to changing needs
The physical requirements of this position are classified as medium work (exerting up to 50 pounds of force occasionally, and/or up to 30 pounds of force frequently and/or up to 10 pounds of force constantly to move objects).
This position requires climbing (stairs, ladders), stooping, kneeling, reaching, standing or walking for extended periods, lifting, grasping, visual acuity, keen spatial awareness and the ability to move within constricted spaces.
Ability to work in a wide range of environmental conditions
COMPENSATION & BENEFITS Compensation is $18/ hour.
Tudor Place provides excellent benefits to employees, including paid leave, paid holidays, free on-site parking and Museum Shop discount for all employees; life insurance and medical benefits are available to full-time employees.
TO APPLY Please email Helen Hubbard-Davis, Director of Finance & Administration, at careers@tudorplace.org with a resume and cover letter. Please include
VS ASSISTANT
in the subject line. No phone calls please.
Tudor Place is an Equal Opportunity Employer. #J-18808-Ljbffr