Hyatt Hotels Corporation
The role of the Director of Housekeeping entails daily planning, organizing, recruiting, executing, and controlling all functions of the entire housekeeping department and laundry. The Director of Housekeeping is responsible for directing, supervising, and coordinating the daily activities of the housekeeping department, ensuring smooth operations across rooms, public areas, laundry, and linen rooms. The Director of Housekeeping is expected to maintain the highest standard of cleanliness, presentation, and efficiency while achieving guest satisfaction.
Primary Duties
Supervising the activities of supervisors, line staff, and others on a daily basis in order to ensure all work is completed on time and to standard.
Interview and select staff in the event of open positions.
Design, provide, and coordinate On-The-Job-Training for subordinates to attain brand compliance.
Make routine daily rounds of the hotel at any time of the day, performing random checks in all areas to ensure the expected hotel standard is set and continued. Immediately direct subordinates to correct issues found as needed.
Develop and implement standard procedures for routine tasks to enable employees to develop consistent work habits.
Monitor occupancy to ensure proper staffing and productivity.
Review and analyze housekeeping budget, justify funds requested on a regular basis, maintain checkbook accounting, and develop future annual budget plans.
Establish inventory records and control of cleaning supplies, chemicals, and guest supplies in order to control expenses and minimize waste.
Involve employees in planning, effective use of manpower, guiding new methods, mechanical aids & products, and simplify Housekeeping work.
Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage. Order supplies and replacements as needed.
Check the physical condition of rooms in order to maintain the highest room appearance and standards.
Establish systems and controls in the Linen Room and Laundry to ensure that laundry services are of high quality for hotel guests, customers, and staff uniforms.
Create and implement accurate schedules for employees to match business levels, and manage payroll for the department.
Train and develop staff for personal and professional growth.
Perform annual and periodic personnel evaluations on all subordinates. Recommend and implement annual increases.
Monitor standards and work performance of all subordinates on a daily basis for brand service and training compliance. Regularly recommend and administer discipline and counseling as needed.
Plan and carry out a budget, living within guidelines.
Manage team to live within guest service scores as required by the brand, and attain high-level opinion survey scores as well.
With minimal supervision, plan and carry out the duties (and additional duties) listed above.
Ensure thorough understanding of house rules and departmental rules and regulations, evaluating staff performances and providing recommendations - transfers & promotions when necessary.
Coordinate and communicate effectively with other departments as well as within the department.
Responsible for keeping good morale and enforcing discipline and appearance of employees.
Perform all duties other than those above, requested by the hotel management/direct supervisor.
Establish Lost & Found procedures.
Establish good liaison with the Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes.
Education and Experience A minimum of three years related experience and/or training; or equivalent combination of education and experience.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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Primary Duties
Supervising the activities of supervisors, line staff, and others on a daily basis in order to ensure all work is completed on time and to standard.
Interview and select staff in the event of open positions.
Design, provide, and coordinate On-The-Job-Training for subordinates to attain brand compliance.
Make routine daily rounds of the hotel at any time of the day, performing random checks in all areas to ensure the expected hotel standard is set and continued. Immediately direct subordinates to correct issues found as needed.
Develop and implement standard procedures for routine tasks to enable employees to develop consistent work habits.
Monitor occupancy to ensure proper staffing and productivity.
Review and analyze housekeeping budget, justify funds requested on a regular basis, maintain checkbook accounting, and develop future annual budget plans.
Establish inventory records and control of cleaning supplies, chemicals, and guest supplies in order to control expenses and minimize waste.
Involve employees in planning, effective use of manpower, guiding new methods, mechanical aids & products, and simplify Housekeeping work.
Check on all equipment of the Housekeeping Department and ensure that equipment is properly used to reduce cost and breakage. Order supplies and replacements as needed.
Check the physical condition of rooms in order to maintain the highest room appearance and standards.
Establish systems and controls in the Linen Room and Laundry to ensure that laundry services are of high quality for hotel guests, customers, and staff uniforms.
Create and implement accurate schedules for employees to match business levels, and manage payroll for the department.
Train and develop staff for personal and professional growth.
Perform annual and periodic personnel evaluations on all subordinates. Recommend and implement annual increases.
Monitor standards and work performance of all subordinates on a daily basis for brand service and training compliance. Regularly recommend and administer discipline and counseling as needed.
Plan and carry out a budget, living within guidelines.
Manage team to live within guest service scores as required by the brand, and attain high-level opinion survey scores as well.
With minimal supervision, plan and carry out the duties (and additional duties) listed above.
Ensure thorough understanding of house rules and departmental rules and regulations, evaluating staff performances and providing recommendations - transfers & promotions when necessary.
Coordinate and communicate effectively with other departments as well as within the department.
Responsible for keeping good morale and enforcing discipline and appearance of employees.
Perform all duties other than those above, requested by the hotel management/direct supervisor.
Establish Lost & Found procedures.
Establish good liaison with the Engineering Department for any repairs needed and to expedite any major repairs or special requests for special occasions and purposes.
Education and Experience A minimum of three years related experience and/or training; or equivalent combination of education and experience.
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
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