Embassy Suites by Hilton Knoxville Downtown
Executive Housekeeper
Embassy Suites by Hilton Knoxville Downtown, Knoxville, Tennessee, United States, 37955
Kana Hotel Group's mission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.
From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.
Benefits
Medical
Vision
Dental
401K
Immediate Pay- earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long term/short term disability
Life insurance
Primary Responsibilities
Supervise housekeeping and laundry staff: recommend hiring, recommend terminations, performing disciplinary action, performance evaluations, training and development
Schedule staff according to labor standards and forecasted occupancy and assign daily boards to housekeeping team members
Manage contract labor relationship and needs, training for contract labor positions
Evaluate equipment including vacuums, washers and dryers, carts, etc. and work with other managers if equipment needs repairs or replacement
Assist General Manager in development of the department's annual budget. Monitor performance against plan
Maintain room quality based on hotel objectives. Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. Checks VR rooms to make sure they are vacant, clean and ready. Checks storage area to see if there are enough housekeeping supplies
Compile and report accurate status of guest rooms to front office
Oversee all housekeeping duties
Maintain productivity and labor cost goals
Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels
Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced
Ensuring satisfactory scores with brand by preparing for audits, evaluating results, and collaborating with management and team with necessary improvements
Other duties as assigned
Education/Experience
High school diploma or GED required
Minimum of 4 years’ experience in all aspects of Housekeeping in a large, multi-use facility required
Minimum of 2 years supervisory experience
Excellent written and verbal communication skills
Must be flexible with working nights, weekends, and holidays
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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From our Team Members to our General Managers and Regional Support team, we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company. As a member of our team, you will be expected to contribute your talents and energies to improve the environment and quality of the company, as well as the company’s services. In return you will be given opportunities to grow and advance in your career.
Benefits
Medical
Vision
Dental
401K
Immediate Pay- earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brand-specific employee discounts
Long term/short term disability
Life insurance
Primary Responsibilities
Supervise housekeeping and laundry staff: recommend hiring, recommend terminations, performing disciplinary action, performance evaluations, training and development
Schedule staff according to labor standards and forecasted occupancy and assign daily boards to housekeeping team members
Manage contract labor relationship and needs, training for contract labor positions
Evaluate equipment including vacuums, washers and dryers, carts, etc. and work with other managers if equipment needs repairs or replacement
Assist General Manager in development of the department's annual budget. Monitor performance against plan
Maintain room quality based on hotel objectives. Monitor and maintain level of cleanliness in rooms, storage areas, laundry, restrooms and public areas. Checks VR rooms to make sure they are vacant, clean and ready. Checks storage area to see if there are enough housekeeping supplies
Compile and report accurate status of guest rooms to front office
Oversee all housekeeping duties
Maintain productivity and labor cost goals
Establish and maintain cost control systems for staffing linen inventories and cleaning supplies
Conduct inventories of linen, supplies and equipment. Order and receive supplies to maintain adequate inventory levels
Ensure quality services are rendered in meeting guest needs and that guest relations are enhanced
Ensuring satisfactory scores with brand by preparing for audits, evaluating results, and collaborating with management and team with necessary improvements
Other duties as assigned
Education/Experience
High school diploma or GED required
Minimum of 4 years’ experience in all aspects of Housekeeping in a large, multi-use facility required
Minimum of 2 years supervisory experience
Excellent written and verbal communication skills
Must be flexible with working nights, weekends, and holidays
Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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