Liberty Military Housing
Customer Service Representative - Little Creek
Liberty Military Housing, Virginia Beach, Virginia, us, 23450
Join to apply for the Customer Service Representative - Little Creek role at Liberty Military Housing.
Overview Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well‑maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee‑owners bring a proactive, solution‑oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another. Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee‑owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families. We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee‑owner at Liberty Military Housing.
Responsibilities A Day in the Life of a Customer Service Representative:
Assist prospective residents with information regarding their lease, the community, and the move‑in process.
Prepare lease documents for residents as part of the move‑in process (pets, allotments, etc.).
Ensure all lease paperwork is completed and entered into the system.
Respond to and manage resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
Support residents during the move‑out process, which may include notice to vacate and resident transfers.
Manage resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
May perform post‑turn unit inspections and complete move‑in inventory inspections with new residents.
Follow‑up with residents who have requested work‑order/services or expressed issues/concerns with the community.
Responsible for lease renewal notification and timely resident notice to renew or vacate.
Work in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Responsible for resident follow‑up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
Promote positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
Participate in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
Perform other general office duties (i.e. phones, filing, special projects and assignments as needed).
Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company‑related systems).
Compose and distribute of correspondence/notices (3 day, move‑out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make‑readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
Participate in and attend various department or regional meetings, resident or community events, seminars, and other work‑related events.
Comply with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.
Qualifications What You Need for Success:
Position requires 6 months+ of residential property management preferred.
Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, co‑workers; sufficient to exchange or convey information and to give and receive work direction.
Ability to work in a fast‑paced environment, multi‑task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Ability to operate a motor vehicle (valid license required).Must be available to work a flexible schedule, including weekends, off‑hours and emergencies as required.
What We Provide You Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:
Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401(k) Retirement Plan with company match
Employee Stock Ownership Plan
Incentive Bonus Program
10 Paid Holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**
Medical/Dental/Vision insurance eligible after 30 days of full‑time employment.
Vacation and sick time are based on the employee's hire date.
Pay Range $18.00 - $21.00 Hourly
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
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Overview Liberty Military Housing – Own your passion for service! At Liberty Military Housing we’re here to serve those who serve our country by providing military families with comfortable, well‑maintained homes in inviting communities across the United States. We take great pride in our highly trained team of professionals. With a blend of property management and military backgrounds, our employee‑owners bring a proactive, solution‑oriented mindset, along with unparalleled levels of empathy and understanding for our residents and one another. Liberty Military Housing is dedicated to helping our employees develop personally and professionally and provides an unprecedented 150+ hours of professional development annually to each employee‑owner. Camaraderie and collaboration form the foundation of our culture. We put people first, honoring one another’s diverse experiences, ideas, and contributions to our shared success. We strive to bring out the best in each other so we can do outstanding work and positively impact the lives of military families. We’re always looking for dedicated team members in a variety of roles to help create meaningful results that help us meet our company goals. We offer an excellent benefits package, training, development, and opportunities for advancement, so if you’re ready to grow your career, take a look at our current job openings and become an employee‑owner at Liberty Military Housing.
Responsibilities A Day in the Life of a Customer Service Representative:
Assist prospective residents with information regarding their lease, the community, and the move‑in process.
Prepare lease documents for residents as part of the move‑in process (pets, allotments, etc.).
Ensure all lease paperwork is completed and entered into the system.
Respond to and manage resident complaints and/or service issues and may coordinate with appropriate staff to address and resolve resident concerns.
Support residents during the move‑out process, which may include notice to vacate and resident transfers.
Manage resident lease process including finalizing leases with the residents and providing information regarding the community and resident services.
May perform post‑turn unit inspections and complete move‑in inventory inspections with new residents.
Follow‑up with residents who have requested work‑order/services or expressed issues/concerns with the community.
Responsible for lease renewal notification and timely resident notice to renew or vacate.
Work in conjunction with maintenance team to ensure service requests are assigned and scheduled appropriately and completed in a timely manner.
Responsible for resident follow‑up to ensure services rendered have been completed according to LMH standards and meet resident’s satisfaction.
Promote positive resident relations by ensuring resident concerns and requests are responded to on a timely basis to ensure resident satisfaction.
Participate in outreach marketing activities (i.e. market surveys, shop competitors, etc.) on a regular basis to obtain prospective residents.
Perform other general office duties (i.e. phones, filing, special projects and assignments as needed).
Perform various administrative and computer tasks, email communications, input of information/data into various software and information systems (Payscan, Yardi, and other company‑related systems).
Compose and distribute of correspondence/notices (3 day, move‑out charges, renewals, and other important resident notices that pertain to maintenance services, etc.).
May participate in property walks/inspections (grounds, common areas, parking lots, community rooms, make‑readies, quality control, etc.) to ensure community is well maintained according to LMH’s quality standards.
Participate in and attend various department or regional meetings, resident or community events, seminars, and other work‑related events.
Comply with all OSHA safety regulations, local applicable laws regarding health, safety or environment, Fair Housing and LMH Standard Operating Procedures and Policies.
Qualifications What You Need for Success:
Position requires 6 months+ of residential property management preferred.
Proficiency in personal computer skills, keyboard, Internet search, email correspondence, math, Microsoft Office, including Word, Excel, and other software applications preferred (i.e. Yardi, Payscan).
Effective communication and interaction with customers, vendors, management, co‑workers; sufficient to exchange or convey information and to give and receive work direction.
Ability to work in a fast‑paced environment, multi‑task, prioritize and complete assigned duties to ensure operational objectives are achieved.
Must possess a positive and professional demeanor in all interactions, under all circumstances.
Ability to operate a motor vehicle (valid license required).Must be available to work a flexible schedule, including weekends, off‑hours and emergencies as required.
What We Provide You Liberty Military Housing takes into consideration everything from career development to family matters, and health & wellness. We are committed to offering our team members a wide range of benefits, including the following:
Medical/Dental/Vision Insurance*
Life and AD&D Insurance
401(k) Retirement Plan with company match
Employee Stock Ownership Plan
Incentive Bonus Program
10 Paid Holidays per year
40 hours Paid Sick Leave per year**
80 hours Paid Vacation per year**
Medical/Dental/Vision insurance eligible after 30 days of full‑time employment.
Vacation and sick time are based on the employee's hire date.
Pay Range $18.00 - $21.00 Hourly
Seniority Level Entry level
Employment Type Full‑time
Job Function Other
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