TaskUs
Customer Service Representative
Apply for the Customer Service Representative role at TaskUs.
About TaskUs TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech and HealthTech.
What We Offer TaskUs prioritizes employees’ well‑being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected through dedicated departments such as Total Rewards, Wellness, HR, and Diversity. We pride ourselves on an inclusive environment, encouraging internal mobility and professional growth at all career stages.
What Does a Customer Service Representative Really Do? Imagine yourself going to work with one thing in mind: to provide the best customer experience to our clients. You will give world‑class service to customers in an accurate, efficient, and respectful manner on every call, meeting performance metrics and supporting the client’s quality guidelines.
Roles and Responsibilities
Deliver exceptional customer service by promptly addressing inquiries and ensuring overall customer satisfaction.
Research and provide accurate and timely responses to inquiries over phone, email, and live chat.
Navigate internal and external documentation to provide world‑class service.
Identify and escape priority or unresolved issues to appropriate internal teams.
Route calls to the appropriate resources and document all interactions according to standard operating procedures.
Identify, troubleshoot, and communicate emerging trends and patterns in issue resolution.
Strive for high‑standard customer satisfaction and experience, handling all calls professionally based on client quality guidelines.
Adhere to established protocols, KPIs, guidelines, and company policies for consistent and standardized delivery.
Foster a collaborative environment by engaging with team members, supervisors, and other departments to resolve issues and share knowledge.
Participate in all mandated internal and external training and seminars.
Comply with TaskUs policies and procedures.
Technical Skills and Qualifications
Computer literate and proficient in Windows, Apple, Microsoft Office, and Google applications.
Familiar with customer support software such as Zendesk, Slack, and internal troubleshooting tools.
Fluent in written and spoken English.
High school graduate or equivalent.
Typing speed of at least 25 wpm.
Soft Skills
Problem‑solving and critical‑thinking skills.
Excellent written and oral communication.
Adaptable and flexible, comfortable with process and information changes.
Empathic towards customers and maintains a customer‑centric approach.
Team player, engaging in department initiatives and supporting colleagues.
Open to feedback, eager to learn, and demonstrates improvement.
Personality Traits Required
Resilient, calm, and professional when dealing with challenging situations.
Adaptable to a dynamically changing business.
Trustworthy and reliable with a high level of integrity.
Resourceful, detail‑oriented, and capable of multitasking.
What's in it for You?
Competitive salary.
Great benefits package.
Professional growth opportunities across functions.
A fun and inclusive workplace.
How We Partner To Protect You:
TaskUs will neither solicit money from you during your application process nor require any form of payment. Please communicate only with authorized recruiters.
DEI:
We welcome applicants of different backgrounds, demographics, and circumstances. We provide equal access to opportunities and reasonable accommodations during the hiring process.
EEO:
TaskUs is an equal opportunity workplace and affirmative action employer, committed to creating an inclusive environment for all employees and clients.
Req ID: R_2512_17075_0
Posted At: Thu Dec 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
Referrals increase your chances of interviewing at TaskUs by 2x.
#J-18808-Ljbffr
About TaskUs TaskUs is a provider of outsourced digital services and next‑generation customer experience to fast‑growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud‑based infrastructure, TaskUs serves clients in the fastest‑growing sectors, including social media, e‑commerce, gaming, streaming media, food delivery, ride‑sharing, HiTech, FinTech and HealthTech.
What We Offer TaskUs prioritizes employees’ well‑being by offering competitive industry salaries and comprehensive benefits packages. Our People First culture is reflected through dedicated departments such as Total Rewards, Wellness, HR, and Diversity. We pride ourselves on an inclusive environment, encouraging internal mobility and professional growth at all career stages.
What Does a Customer Service Representative Really Do? Imagine yourself going to work with one thing in mind: to provide the best customer experience to our clients. You will give world‑class service to customers in an accurate, efficient, and respectful manner on every call, meeting performance metrics and supporting the client’s quality guidelines.
Roles and Responsibilities
Deliver exceptional customer service by promptly addressing inquiries and ensuring overall customer satisfaction.
Research and provide accurate and timely responses to inquiries over phone, email, and live chat.
Navigate internal and external documentation to provide world‑class service.
Identify and escape priority or unresolved issues to appropriate internal teams.
Route calls to the appropriate resources and document all interactions according to standard operating procedures.
Identify, troubleshoot, and communicate emerging trends and patterns in issue resolution.
Strive for high‑standard customer satisfaction and experience, handling all calls professionally based on client quality guidelines.
Adhere to established protocols, KPIs, guidelines, and company policies for consistent and standardized delivery.
Foster a collaborative environment by engaging with team members, supervisors, and other departments to resolve issues and share knowledge.
Participate in all mandated internal and external training and seminars.
Comply with TaskUs policies and procedures.
Technical Skills and Qualifications
Computer literate and proficient in Windows, Apple, Microsoft Office, and Google applications.
Familiar with customer support software such as Zendesk, Slack, and internal troubleshooting tools.
Fluent in written and spoken English.
High school graduate or equivalent.
Typing speed of at least 25 wpm.
Soft Skills
Problem‑solving and critical‑thinking skills.
Excellent written and oral communication.
Adaptable and flexible, comfortable with process and information changes.
Empathic towards customers and maintains a customer‑centric approach.
Team player, engaging in department initiatives and supporting colleagues.
Open to feedback, eager to learn, and demonstrates improvement.
Personality Traits Required
Resilient, calm, and professional when dealing with challenging situations.
Adaptable to a dynamically changing business.
Trustworthy and reliable with a high level of integrity.
Resourceful, detail‑oriented, and capable of multitasking.
What's in it for You?
Competitive salary.
Great benefits package.
Professional growth opportunities across functions.
A fun and inclusive workplace.
How We Partner To Protect You:
TaskUs will neither solicit money from you during your application process nor require any form of payment. Please communicate only with authorized recruiters.
DEI:
We welcome applicants of different backgrounds, demographics, and circumstances. We provide equal access to opportunities and reasonable accommodations during the hiring process.
EEO:
TaskUs is an equal opportunity workplace and affirmative action employer, committed to creating an inclusive environment for all employees and clients.
Req ID: R_2512_17075_0
Posted At: Thu Dec 18 2025 00:00:00 GMT+0000 (Coordinated Universal Time)
Referrals increase your chances of interviewing at TaskUs by 2x.
#J-18808-Ljbffr