Senior IT Service Desk Leader — ITIL4 & ServiceNow

A leading technology firm is seeking a Senior IT Service Desk Manager to lead operations for a high-profile DOD contract in Fort Belvoir, VA. The ideal candidate will drive the adoption of ITIL4 processes and enhance ServiceNow functionality. Responsibilities include overseeing service desk personnel and ensuring high customer service standards. Required qualifications include 8+ years of experience, active DOD TS/SCI clearance, and ITIL 4 certification. This position offers an exciting opportunity to impact IT service delivery in a meaningful way. #J-18808-Ljbffr