BINGHAMTOM UNIVERSITY
Customer Service Specialist 2 (Non-Permanent)
BINGHAMTOM UNIVERSITY, Vestal, New York, United States
Washington State Liquor and Cannabis Board
Recruitment began on July 15, 2025
and the job listing Expires on January 15, 2026
Customer Service Specialist 2 (Non-Permanent)
WSLCB Vision Safe communities for Washington State.
Mission Promote public safety, public health, and trust through fair administration, education and enforcement of liquor, tobacco, cannabis, and vapor laws.
This position is currently eligible to telework.
This position is required to work in the office at least 2 days a week. This may change based on business needs.
** Please Note: This Non-permanent position is expected to last 24 months from hire date.**
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.
Our commitment to DEIB
The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders.
The WSLCB Licensing and Regulation Division is looking to fill a
Customer Service Specialist 2 (CSS2) position
in
Olympia, WA . This position is non-permanent and expecting to last approximately 24 months from hire date. This position reports to the Customer Service Supervisor in the WSLCB’s Licensing and Regulation Division. This position serves and complements the WSLCB’s mission and goals by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and cannabis sales while providing accurate information to our stakeholders to ensure public safety.
If you have an interest in independently performing various customer service duties using problem-solving skills in an accurate, timely, and reliable fashion with a focus on process improvement, we encourage you to apply to be a part of the WLSCB team!
WSLCB provides a modern work environment and excellent benefits including:
A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis – all or a portion of the tuition/fees may be waived for state employees)
Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
Training and career development programs (including online courses and LinkedIn Learning)
A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
Generous wellness program (we offer reimbursements for certain fitness related activities)
Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
Free parking
Duties
Some of the duties you will perform are:
Accepting, processing and issuing Special Occasions liquor permits and endorsements, alcohol warehouse approvals, licenses for duplicate locations, and Farmer’s Market authorizations, providing clear direction to applicants and interpreting complex laws, rules and procedures.
Processing discontinued business requests.
Processes expired licenses.
Receives and processes certified letters and protest letters.
Processes Entity/Tradename changes and updates to licensee information.
Processes responses from local authorities from Cities/Counties related to approvals on liquor & cannabis licenses.
Independently works directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.
Independently interpreting complex rules, policies and procedures for the public. Redirect calls to or consults with CSS3s or other agency experts as needed.
Works in DOR/BLS partner system to approve or validate information on liquor and cannabis licensing for internal & external customer inquiries.
Independently respond to requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers.
Maintain understanding of recent law, rule, and policy changes to provide accurate information and interpretation of new developments in the agency.
Other duties as assigned.
Qualifications
Required Qualifications:
Two (2) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
OR
An Associate’s degree or higher.
If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description,
we encourage you to apply.
At the Washington State Liquor and Cannabis Board, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
Completed online application.
Current Resume.
Letter of Interest describing how you meet the specific qualifications for the position.
Three professional references to include a current or recent supervisor with email addresses and phone numbers.
**A resume will not substitute for completing the “work experience” section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: “No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email hrjobs@lcb.wa.gov or call (360) 664.1720. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
#J-18808-Ljbffr
and the job listing Expires on January 15, 2026
Customer Service Specialist 2 (Non-Permanent)
WSLCB Vision Safe communities for Washington State.
Mission Promote public safety, public health, and trust through fair administration, education and enforcement of liquor, tobacco, cannabis, and vapor laws.
This position is currently eligible to telework.
This position is required to work in the office at least 2 days a week. This may change based on business needs.
** Please Note: This Non-permanent position is expected to last 24 months from hire date.**
Who we are
The mission of the Washington State Liquor and Cannabis Board (WSLCB) is to promote public safety, public health, and trust through fair administration, education and enforcement of liquor, cannabis, tobacco, and vapor laws. We search for people who demonstrate a strong work ethic, excellence in customer service, partnering and teamwork, and quality performance.
We want to create a culture that fosters excellence in customer service, open and honest communication, transparency and accountability, data driven decisions, and business-initiated process improvement.
Our commitment to DEIB
The WSLCB strives to promote Diversity, Equity, Inclusion, and Belonging (DEIB) in all aspects of our work. This includes a commitment to our workforce and external stakeholders.
The WSLCB Licensing and Regulation Division is looking to fill a
Customer Service Specialist 2 (CSS2) position
in
Olympia, WA . This position is non-permanent and expecting to last approximately 24 months from hire date. This position reports to the Customer Service Supervisor in the WSLCB’s Licensing and Regulation Division. This position serves and complements the WSLCB’s mission and goals by educating licensees and future licensees on liquor and cannabis laws. Customer service is the first point of contact for questions in the agency and it is our duty to ensure timely and accurate information is given to our licensees or potential licensees to promote legal and safe alcohol and cannabis sales while providing accurate information to our stakeholders to ensure public safety.
If you have an interest in independently performing various customer service duties using problem-solving skills in an accurate, timely, and reliable fashion with a focus on process improvement, we encourage you to apply to be a part of the WLSCB team!
WSLCB provides a modern work environment and excellent benefits including:
A comprehensive benefits package (including but not limited to Medical/Dental/Vision, Long Term Disability, Life Insurance etc.)
Tuition Waiver (enrollment in courses at state universities/colleges on a space availability basis – all or a portion of the tuition/fees may be waived for state employees)
Tuition reimbursement (courses taken with prior approval in order to further employee’s career development with the WSLCB)
Training and career development programs (including online courses and LinkedIn Learning)
A healthy work/life balance (this may include flexible/alternative work schedules and telework/remote work opportunities, when possible)
Generous wellness program (we offer reimbursements for certain fitness related activities)
Onsite exercise facility (for employees working at WSLCB Headquarter Building in Olympia)
Infants at Work Program to promote parent and infant bonding, parental well-being and healthy infant development. Depending on your job duties, work location and supervisor approval, eligible employees who are new mothers, fathers or legal guardians can bring their infant (six weeks to six months) when they return to work.
Free parking
Duties
Some of the duties you will perform are:
Accepting, processing and issuing Special Occasions liquor permits and endorsements, alcohol warehouse approvals, licenses for duplicate locations, and Farmer’s Market authorizations, providing clear direction to applicants and interpreting complex laws, rules and procedures.
Processing discontinued business requests.
Processes expired licenses.
Receives and processes certified letters and protest letters.
Processes Entity/Tradename changes and updates to licensee information.
Processes responses from local authorities from Cities/Counties related to approvals on liquor & cannabis licenses.
Independently works directly with liquor licensees to review and approve physical changes and license type changes to already approved locations.
Independently interpreting complex rules, policies and procedures for the public. Redirect calls to or consults with CSS3s or other agency experts as needed.
Works in DOR/BLS partner system to approve or validate information on liquor and cannabis licensing for internal & external customer inquiries.
Independently respond to requests for information, refunds, and troubleshooting that come from 12 email addresses, the fax machine, calls from the main line, and a line reserved for enforcement officers.
Maintain understanding of recent law, rule, and policy changes to provide accurate information and interpretation of new developments in the agency.
Other duties as assigned.
Qualifications
Required Qualifications:
Two (2) years of experience providing assistance to clients/customers regarding inquiries, complaints or problems.
OR
An Associate’s degree or higher.
If you are excited about this role but not sure if your experience aligns perfectly with every qualification in the job description,
we encourage you to apply.
At the Washington State Liquor and Cannabis Board, we are dedicated to building a diverse and authentic workplace centered in belonging. You may just be the needed candidate for this or other roles.
Supplemental Information
HOW TO APPLY
PLEASE READ THE FOLLOWING INFORMATION CAREFULLY TO ENSURE YOU HAVE SUBMITTED THE REQUIRED MATERIALS TO BE CONSIDERED.
IMPORTANT: To be considered for this position, you MUST include the following, failure to do so will result in your application being disqualified:
Completed online application.
Current Resume.
Letter of Interest describing how you meet the specific qualifications for the position.
Three professional references to include a current or recent supervisor with email addresses and phone numbers.
**A resume will not substitute for completing the “work experience” section of the application.
The information provided in your application and supplemental questionnaire must support your selected answers in the supplemental questions. Responses not supported in your application will disqualify you for consideration of employment from this recruitment.
Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicant’s suitability and competence to perform in the position.
Applicants for employment with the Washington State Liquor and Cannabis Board should also be aware of RCW 66.08.080, which states in part: “No employee of the board shall have any interest, directly or indirectly, in the manufacture of liquor sold under this title, or derive any profit or remuneration from the sale of liquor, other than the salary or wages payable to him in respect of his office or position, and shall receive no gratuity from any person in connection with such business.
RCW 69.50.351, no member of the state liquor and cannabis board and no employee of the state liquor and cannabis board shall have any interest, directly or indirectly, in the producing, processing, or sale of cannabis, useable cannabis, or cannabis-infused products, or derive any profit or remuneration from the sale of cannabis, useable cannabis, or cannabis-infused products other than the salary or wages payable to him or her in respect of his or her office or position, and shall receive no gratuity from any person in connection with the business.
The Washington State Liquor and Cannabis Board is an equal opportunity employer and encourages applications from job seekers with diverse backgrounds. Honoring diversity, equity and inclusion means that as an agency, and as individuals, we are committed to ensuring that all employees enjoy a respectful, safe, and supportive working environment.
All qualified applicants will receive consideration for employment without discrimination based on sex, race, creed, religion, color, national origin, age, honorably discharged veteran or military status, sexual orientation including gender expression or identity, the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability. You are welcome to include your name and gender pronouns in your application, to ensure we address you appropriately throughout the application process.
For questions about this recruitment, or to request reasonable accommodation in the application process, please email hrjobs@lcb.wa.gov or call (360) 664.1720. For TTY service, please call the Washington Relay Service at 7-1-1 or 1-800-833-6384.
#J-18808-Ljbffr