Munro Footwear Group
Job Description - Tour Guide 1 (26140013)
The State Application is required for this position application. This position is open until filled. You must apply through the State of Montana Career site.
Special Information Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).
A successful applicant will be subject to a background investigation.
Women and minorities are under‑represented in this job category and are encouraged to apply.
About the Agency The Parks Division is responsible for the functions necessary to achieve the state park's program goal of managing Montana's scenic, natural, historic, archaeologic, scientific, and recreational resources to meet present and future needs. This work unit supports State Park operations.
Specific Job Information These seasonal variable positions run from 3–5 months and are responsible for leading groups of up to 30 visitors on the two‑mile, two‑hour cave tour and one‑mile, 1½‑hour cave tour. While conducting tours the guide conveys to visitors the natural, historic, and cultural features of the cave and park. Guides are also responsible for the safety and comfort of visitors. Guides provide information and direction to visitors on a regular basis and perform routine maintenance tasks when necessary.
Responsibilities
Conduct up to three guided tours of the cave daily, up to 30 visitors per tour.
Interpret geological and historical aspects of the cave in an entertaining and informative manner.
Monitor tour groups to ensure visitor safety and that cave resources are protected.
Use effective communication skills and practice quality customer service principles regularly.
Conduct tours within a specific time frame covering historical and geological information on the cave.
Follow Park procedures in handling any incidents in the cave in a professional manner.
Ensure that visitors are aware of the nature of the cave tour and are aware of proper dress and cave safety.
Notify supervisors of any known problems or incidents in the park.
Staff the visitor center information desk; answer personal inquiries from the public and explain and interpret rules and regulations for the public regarding the park and Department programs.
Disseminate information on fishing access sites, wildlife management areas, historical sites, and other state parks or tourist attractions in the area.
Organize tasks efficiently, establish positive working relationships with co‑workers and management, work well with the public, and communicate effectively.
Deal effectively with angry or verbally abusive individuals who are dissatisfied with FWP policies and actions, showing tact, courtesy, poise, alertness, and good judgment in public contacts as well as emergency situations.
Follow written and verbal instructions and obtain a working knowledge of the park and the region.
Provide support for staffing the two park visitor centers and/or cave tour ticket booth, answer inquiries from park guests, do light janitorial duties, and potentially other duties given extraneous circumstances.
Teamwork
Works effectively with individuals and groups; pursues universal solutions.
Collaborates with others to understand and meet the public's needs.
Shares workload with other team members; goes the extra step to ensure successful completion of work unit goals.
Constructively resolves disagreements by negotiating mutual, acceptable solutions.
Accepts and provides constructive feedback in working relationships.
Public Service
Demonstrates commitment to serving the public interest.
Recognizes the public's concerns as meaningful and valuable.
Responds positively and constructively to issues voiced by the public.
Makes decisions that benefit the public even if the decision is unpopular.
Puts the public's needs ahead of personal interests.
People Skills
Maintains positive working relationships with coworkers, the public, and other agencies.
Gains cooperation from others when appropriate.
Demonstrates trustworthiness in professional relationships.
Treats people with respect, courtesy, and fairness.
Maintains focus, emotional control, and maturity in work‐related situations.
Professional Development
Identifies current opportunities for development and acts to take advantage of them.
Shows interest in one's professional development and capitalizes upon opportunities.
Takes initiative to continuously improve professional knowledge and skills.
Recognizes inefficient/ineffective processes and offers/promotes alternative solutions.
Demonstrates a willingness to learn and try things new ways.
Minimum Qualifications (Education and Experience) The knowledge, skills, and abilities of this position are normally attained through a combination of education and experience equivalent to three years of high school with some work or club experience featuring public/customer service and interest/experience in one of the following fields of study: park or natural resources management, communications, education, public speaking, interpretation, tourism, history, psychology, sociology, archaeology, paleontology, fish and wildlife management, and geology. Other combinations of education and experience will be considered on a case‑by‑case basis.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
Compensation and Benefits Salary: $21.11 – $21.11 Hourly. Telework Eligibility: Not Telework Eligible. Benefits Package Eligibility: Paid Leave & Holidays, Retirement Plan.
Other Information Number of Openings: 6 Employee Status: Seasonal Schedule: Full‑Time Job Type: Standard Shift: Day Job Travel: No Primary Location: Whitehall Agency: Department of Fish, Wildlife & Parks Union: 000 – None
Posting Date Jan 6, 2026, 4:42:08 PM Closing Date (based on your computer's timezone): Ongoing
Required Application Materials None
Contact Name: Rene Carter Email: fwpemp@mt.gov Phone: 406-444-5203
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
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The State Application is required for this position application. This position is open until filled. You must apply through the State of Montana Career site.
Special Information Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1,040 hours in a calendar year are also provided health, dental and life insurance. Other benefits include retirement, paid vacation, sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).
A successful applicant will be subject to a background investigation.
Women and minorities are under‑represented in this job category and are encouraged to apply.
About the Agency The Parks Division is responsible for the functions necessary to achieve the state park's program goal of managing Montana's scenic, natural, historic, archaeologic, scientific, and recreational resources to meet present and future needs. This work unit supports State Park operations.
Specific Job Information These seasonal variable positions run from 3–5 months and are responsible for leading groups of up to 30 visitors on the two‑mile, two‑hour cave tour and one‑mile, 1½‑hour cave tour. While conducting tours the guide conveys to visitors the natural, historic, and cultural features of the cave and park. Guides are also responsible for the safety and comfort of visitors. Guides provide information and direction to visitors on a regular basis and perform routine maintenance tasks when necessary.
Responsibilities
Conduct up to three guided tours of the cave daily, up to 30 visitors per tour.
Interpret geological and historical aspects of the cave in an entertaining and informative manner.
Monitor tour groups to ensure visitor safety and that cave resources are protected.
Use effective communication skills and practice quality customer service principles regularly.
Conduct tours within a specific time frame covering historical and geological information on the cave.
Follow Park procedures in handling any incidents in the cave in a professional manner.
Ensure that visitors are aware of the nature of the cave tour and are aware of proper dress and cave safety.
Notify supervisors of any known problems or incidents in the park.
Staff the visitor center information desk; answer personal inquiries from the public and explain and interpret rules and regulations for the public regarding the park and Department programs.
Disseminate information on fishing access sites, wildlife management areas, historical sites, and other state parks or tourist attractions in the area.
Organize tasks efficiently, establish positive working relationships with co‑workers and management, work well with the public, and communicate effectively.
Deal effectively with angry or verbally abusive individuals who are dissatisfied with FWP policies and actions, showing tact, courtesy, poise, alertness, and good judgment in public contacts as well as emergency situations.
Follow written and verbal instructions and obtain a working knowledge of the park and the region.
Provide support for staffing the two park visitor centers and/or cave tour ticket booth, answer inquiries from park guests, do light janitorial duties, and potentially other duties given extraneous circumstances.
Teamwork
Works effectively with individuals and groups; pursues universal solutions.
Collaborates with others to understand and meet the public's needs.
Shares workload with other team members; goes the extra step to ensure successful completion of work unit goals.
Constructively resolves disagreements by negotiating mutual, acceptable solutions.
Accepts and provides constructive feedback in working relationships.
Public Service
Demonstrates commitment to serving the public interest.
Recognizes the public's concerns as meaningful and valuable.
Responds positively and constructively to issues voiced by the public.
Makes decisions that benefit the public even if the decision is unpopular.
Puts the public's needs ahead of personal interests.
People Skills
Maintains positive working relationships with coworkers, the public, and other agencies.
Gains cooperation from others when appropriate.
Demonstrates trustworthiness in professional relationships.
Treats people with respect, courtesy, and fairness.
Maintains focus, emotional control, and maturity in work‐related situations.
Professional Development
Identifies current opportunities for development and acts to take advantage of them.
Shows interest in one's professional development and capitalizes upon opportunities.
Takes initiative to continuously improve professional knowledge and skills.
Recognizes inefficient/ineffective processes and offers/promotes alternative solutions.
Demonstrates a willingness to learn and try things new ways.
Minimum Qualifications (Education and Experience) The knowledge, skills, and abilities of this position are normally attained through a combination of education and experience equivalent to three years of high school with some work or club experience featuring public/customer service and interest/experience in one of the following fields of study: park or natural resources management, communications, education, public speaking, interpretation, tourism, history, psychology, sociology, archaeology, paleontology, fish and wildlife management, and geology. Other combinations of education and experience will be considered on a case‑by‑case basis.
Applicant Pool Statement: If another department vacancy occurs in this job title within six months, the same applicant pool may be used for the selection. Training Assignment: This agency may use a training assignment. Employees in training assignments may be paid below the base pay established by the agency pay rules. Conditions of the training assignment will be stated in writing at the time of hire.
Compensation and Benefits Salary: $21.11 – $21.11 Hourly. Telework Eligibility: Not Telework Eligible. Benefits Package Eligibility: Paid Leave & Holidays, Retirement Plan.
Other Information Number of Openings: 6 Employee Status: Seasonal Schedule: Full‑Time Job Type: Standard Shift: Day Job Travel: No Primary Location: Whitehall Agency: Department of Fish, Wildlife & Parks Union: 000 – None
Posting Date Jan 6, 2026, 4:42:08 PM Closing Date (based on your computer's timezone): Ongoing
Required Application Materials None
Contact Name: Rene Carter Email: fwpemp@mt.gov Phone: 406-444-5203
The State of Montana has a decentralized human resources (HR) system. Each agency is responsible for its own recruitment and selection. Anyone who needs a reasonable accommodation in the application or hiring process should contact the agency's HR staff identified on the job listing or by dialing the Montana Relay at 711. Montana Job Service Offices also offer services including assistance with submitting an online application.
State government does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, pregnancy, childbirth or medical conditions related to pregnancy or childbirth, age, physical or mental disability, genetic information, marital status, creed, political beliefs or affiliation, veteran status, military service, retaliation, or any other factor not related to merit and qualifications of an employee or applicant.
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