LHH
Medical Receptionist
A growing women's health group in Chicago has expanded and needs a polished Medical Receptionist to keep front desk operations running smoothly.
What You'll Do:
- Welcome patients, manage check-in/check-out, and maintain a professional, compassionate front-desk presence.
- Answer multi-line phones; route clinical calls appropriately and manage high-volume scheduling, rescheduling, and reminders.
- Verify insurance, collect co-pays, and ensure accurate demographic, insurance, and consent documentation.
- Coordinate referrals, medical records requests, and OB/GYN-specific forms (e.g., prenatal packets), following HIPAA at all times.
- Triage inbox and portal messages; monitor provider schedules and waitlists to optimize daily flow.
- Support physicians, nurses, and MAs with day-of logistics (rooming order, late arrivals, walk-ins) and communicate delays to patients.
- Perform general office tasks: scanning, faxing, prior visit retrieval, mail, and supply upkeep.
- Escalate patient concerns tactfully and follow clinic policies and service standards.
What You'll Bring:
- 1+ year of medical front office experience (OB/GYN or women's health preferred).
- Working knowledge of EHR/EMR systems (Epic, athena, NextGen, or similar).
- Insurance fluency (commercial plans, Medicare/Medicaid), co-pay collections, and eligibility verification.
- Clear, empathetic communication and customer-service mindset; calm under pressure.
- Strong accuracy and attention to detail across data entry and documentation.
- Ability to handle high patient volumes with professionalism and discretion (HIPAA).
- Bilingual (English/Spanish) a plus.
Pay: $19 - $22 per hour