Government Jobs is hiring: Receptionist Clerk in Compton

Receptionist Clerk

The Receptionist Clerk performs front desk reception and clerical duties requiring strong public contact skills, routine office support, and the ability to carry out established procedures with limited supervision. This position provides the first point of contact for visitors and callers, ensures accurate routing of information, and assists with a variety of routine clerical tasks.

Works under the general supervision of the departmental supervisor or other management personnel; does not exercise supervisory responsibilities.

The following essential functions are those that are critical, integral, necessary, crucial, primary and fundamental to the job. Incumbents who possess the requisite skill, experience, education, and other job-related requirements of a position are expected to perform the essential functions of the job with or without a reasonable accommodation.

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Front Desk Reception: Greet and welcome visitors in a professional and friendly manner; determine the nature of their business and direct them to the appropriate staff or office.
• Telephone Management: Answer, screen, and route using a multi-line system; provide basic information regarding City services and programs; take accurate messages and forward promptly.
• Correspondence Handling: Receive, sort, log and distribute mail and packages. Prepare outgoing mail including certified and special handling items.
• Administrative Support: Perform data entry, scanning, copying, filing, and related clerical tasks; prepare and distribute routine correspondence, forms, and notices from templates.
• Scheduling: Coordinate conference room reservations and schedule basic appointments or meetings as directed.
• Record Keeping: simple logs, indexes, and sign-in sheets; update routine records and files in accordance with established systems.
• Customer Service: Provide excellent customer service to internal and external clients. Address inquiries and resolve issues promptly.
• Office Maintenance: Ensure the reception area is tidy and presentable, with all necessary materials (e.g., pens, forms, and brochures).
• Performs related duties and responsibilities as assigned.

Education and Experience: High school diploma or equivalent required. At least six (6) months of clerical, receptionist, or customer service experience required; experience in a municipal or public agency setting desirable. Additional certification in office administration or related field is a plus.

Required Knowledge of:

• Basic office practices, procedures, and equipment.
• Knowledge of City government services and organization.
• Telephone etiquette and customer service principles.
• Standard recordkeeping and filing methods (electronic and paper).
• Microsoft Office Suite (Word, Excel, Outlook) at a basic level.

Required Skill in:

• Communicating clearly, courteously, and effectively both orally and in writing.
• Providing professional, prompt, and accurate customer service.
• Strong organizational and multitasking abilities. Performing clerical tasks with attention to detail and accuracy.
• Handling confidential or sensitive information with discretion.
• Attention to detail and problem-solving skills.
• Establishing and maintaining cooperative working relationships with staff, officials, and the public.
• Professional appearance and demeanor.

Ability to sit, stand, and walk for extended periods.

Ability to lift and carry office supplies and packages up to 20 pounds.

Office setting with a professional and welcoming atmosphere.

Regular interaction with staff, visitors, and clients.