Transdev
Overview
Our team has developed a robust culture of safety, professionalism and commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion Company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts.
The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. They evaluate and interact with the vehicle drivers and their Operations team to include coaching, mentoring, disciplinary actions, hiring and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. They assure coordination with other shifts and drive process improvements, acting as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.
Compensation and Benefits Transdev is proud to offer:
Competitive compensation package of minimum $99,840 – maximum $110,240
Benefits include:
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 6 days
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability
The above listed benefits are the Corporate office policy. Benefits vary by location.
Key Responsibilities
Supervise the daily activity of the Operations Supervisor to ensure efficient operation of the shift
Drive special projects and programs completion assigned by the Senior Operations Manager
Attend meetings with the client to represent the Senior Operations Manager or other functional managers as required
Communicate clearly with different stakeholders, both Transdev management and the client
Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
Participate in Lean/Kaizen and other Operational Excellence initiatives
Interpret metrics, find opportunities and implement actions to drive results
Ensure compliance throughout the site to global process standards and work on continuous improvement initiatives
Perform all vehicle driver safety evaluation ride checks, observe drivers while on route/test track, and prescribe necessary retraining; manage and administer the performance‑based pay program for all subordinate employees
Coordinate, monitor and supervise the activities of subordinates; inform other management personnel of operational/personnel problems and offer ideas towards resolution
Ensure daily operation processes are conducted as expected, including assignments, start‑of‑shift egress, out‑of‑office management, pre‑briefs and debriefs
Respond to service problems including outages, rerouting, accidents and incidents with the goal of restoring interrupted service and testing; support drivers in preparing accident reports including post‑accident drug and alcohol testing per policy
Interact with and assist passengers as necessary
Investigate and respond to unsafe location/situation reports; recommend and/or change to resolve the unsafe situation
Develop and schedule program work plan in accordance with specifications in conjunction with client staff; oversee daily operations and coordinate activities of program; determine priorities
Maintain routine records and perform clerical work activities related to property operation
Maintain a high degree of confidentiality of all information
Perform all other duties as assigned
Required Education and Experience
Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
Preferred: Degree in Engineering, Operations, or a related field
20 hours or less of supervisory experience, though some supervisory experience is required
Required Knowledge, Skills and Abilities (KSAs)
Knowledge of the service area and ability to read a map/digital map directions
Ability to use a computer to generate reports and schedules
Ability to supervise others and make quality business decisions regarding operations
Ability to read, understand and interpret system operating rules, regulations, policies, phases and routes
Good written and oral communication skills
Ability to organize and perform work efficiently; strong analytical skills and attention to detail
Travel up to 20% of the time
Operational Requirements
Must be on call and responsive for 24/7 operations
Work flexible schedule/shift/work area, including weekends, nights and/or holidays; standing and walking for up to 10 hours during shifts
Physical Requirements
Long periods of standing, walking, and sitting
Use hands to finger, handle or feel; talk or hear
Climb stairs and/or ladders; occasional reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
Majority of work is indoors in air‑conditioned or well‑ventilated facilities; may work in extreme heat and cold, and in damp environments with moderate noise
Occasional office or cubicle work with a computer
Must occasionally lift and/or move up to 45 pounds
Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Pre‑Employment Requirements
Must be 21 years of age
All Transdev employees must satisfactorily complete a pre‑employment drug screen and background check; safety‑sensitive positions will also be subject to a physical screening
Transdev maintains a drug‑free workplace and may require participation in a random drug screening program
Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com.
Drug‑Free Workplace
Transdev maintains a drug‑free workplace. Applicants must:
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre‑employment drug screen.
Equal Employment Opportunity (EEO) Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other legally protected status.
California Applicants Please read the California Employee Privacy Policy.
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The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. They evaluate and interact with the vehicle drivers and their Operations team to include coaching, mentoring, disciplinary actions, hiring and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. They assure coordination with other shifts and drive process improvements, acting as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.
Compensation and Benefits Transdev is proud to offer:
Competitive compensation package of minimum $99,840 – maximum $110,240
Benefits include:
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 6 days
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability
The above listed benefits are the Corporate office policy. Benefits vary by location.
Key Responsibilities
Supervise the daily activity of the Operations Supervisor to ensure efficient operation of the shift
Drive special projects and programs completion assigned by the Senior Operations Manager
Attend meetings with the client to represent the Senior Operations Manager or other functional managers as required
Communicate clearly with different stakeholders, both Transdev management and the client
Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
Participate in Lean/Kaizen and other Operational Excellence initiatives
Interpret metrics, find opportunities and implement actions to drive results
Ensure compliance throughout the site to global process standards and work on continuous improvement initiatives
Perform all vehicle driver safety evaluation ride checks, observe drivers while on route/test track, and prescribe necessary retraining; manage and administer the performance‑based pay program for all subordinate employees
Coordinate, monitor and supervise the activities of subordinates; inform other management personnel of operational/personnel problems and offer ideas towards resolution
Ensure daily operation processes are conducted as expected, including assignments, start‑of‑shift egress, out‑of‑office management, pre‑briefs and debriefs
Respond to service problems including outages, rerouting, accidents and incidents with the goal of restoring interrupted service and testing; support drivers in preparing accident reports including post‑accident drug and alcohol testing per policy
Interact with and assist passengers as necessary
Investigate and respond to unsafe location/situation reports; recommend and/or change to resolve the unsafe situation
Develop and schedule program work plan in accordance with specifications in conjunction with client staff; oversee daily operations and coordinate activities of program; determine priorities
Maintain routine records and perform clerical work activities related to property operation
Maintain a high degree of confidentiality of all information
Perform all other duties as assigned
Required Education and Experience
Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
Preferred: Degree in Engineering, Operations, or a related field
20 hours or less of supervisory experience, though some supervisory experience is required
Required Knowledge, Skills and Abilities (KSAs)
Knowledge of the service area and ability to read a map/digital map directions
Ability to use a computer to generate reports and schedules
Ability to supervise others and make quality business decisions regarding operations
Ability to read, understand and interpret system operating rules, regulations, policies, phases and routes
Good written and oral communication skills
Ability to organize and perform work efficiently; strong analytical skills and attention to detail
Travel up to 20% of the time
Operational Requirements
Must be on call and responsive for 24/7 operations
Work flexible schedule/shift/work area, including weekends, nights and/or holidays; standing and walking for up to 10 hours during shifts
Physical Requirements
Long periods of standing, walking, and sitting
Use hands to finger, handle or feel; talk or hear
Climb stairs and/or ladders; occasional reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
Majority of work is indoors in air‑conditioned or well‑ventilated facilities; may work in extreme heat and cold, and in damp environments with moderate noise
Occasional office or cubicle work with a computer
Must occasionally lift and/or move up to 45 pounds
Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Pre‑Employment Requirements
Must be 21 years of age
All Transdev employees must satisfactorily complete a pre‑employment drug screen and background check; safety‑sensitive positions will also be subject to a physical screening
Transdev maintains a drug‑free workplace and may require participation in a random drug screening program
Reasonable Accommodations Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com.
Drug‑Free Workplace
Transdev maintains a drug‑free workplace. Applicants must:
Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).
Successfully pass a pre‑employment drug screen.
Equal Employment Opportunity (EEO) Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or any other legally protected status.
California Applicants Please read the California Employee Privacy Policy.
#J-18808-Ljbffr