Transdev North America
Operations Manager – Transdev North America
Our team has developed a robust culture of safety, professionalism, and a commitment to Diversity, Equity and Inclusion (DEI). We expect all team members to champion company standards of conduct and our inclusive culture. Transdev provides a broad range of services for the client’s autonomous driving testing and development efforts. The Operations Manager acts as the Transdev operations liaison working with the client’s and Transdev employees. They evaluate and interact with vehicle drivers and their Operations team, to include coaching, mentoring, disciplinary, hiring, and termination as necessary. They are accountable for shift performance and compliance with processes, training, and system emergency responses. They assure coordination with other shifts and drive process improvements. Acts as an intermediary between the Senior Operations Manager and the shift Operations Supervisors.
Transdev is proud to offer a competitive compensation package of minimum $99,840 – maximum $110,240.
Benefits
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 6 days
401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability
Key Responsibilities
Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)
May be assigned to attend meetings with the client to represent SOM or other functional managers
Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
Participate in Lean/Kaizen, and other Operational Excellence initiatives
Interpret metrics, find opportunities and implement actions to drive results
Ensure compliance throughout the site to global process standards and work on continuous improvement initiatives
Perform vehicle driver safety evaluation ride checks, observe drivers while on route/test track, and prescribe the necessary retraining; manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers’ evaluations
Coordinate, monitor and supervise the activities of subordinates. Inform other management personnel regarding operational/personnel problems as appropriate and offer ideas toward resolution
Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs
Respond to service problems including outages, rerouting, accidents and incidents with the goal of restoring interrupted service and testing; support drivers in preparing accident reports including post-accident drug and alcohol testing according to policy
Interact with and assist passengers as necessary
Investigate and respond to unsafe location/situation reports; make recommendations and/or changes to resolve the unsafe situation
Develop and schedule program work plan in accordance with specifications in conjunction with client staff; oversee daily operations and coordinate activities of program; determine priorities
Maintain routine records and perform a variety of clerical work activities related to the property operation
Maintain a high degree of confidentiality of all information
All other duties as assigned
Required Education and Experience
Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
Preferred Education: Degree in Engineering, Operations, or a related field is a plus
Required Knowledge, Skills and Abilities (KSAs)
Knowledge of service area and ability to read a map/digital map directions
Ability to use a computer to generate reports and schedules
Ability to supervise others and make quality business decisions regarding operations
Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
Good written and oral communication skills
Ability to organize and perform work efficiently; strong analytical skills and attention to details
Travel up to 20% of the time
Must be on call and responsive for 24/7 operations
Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts
Physical Requirements
Long periods of standing, walking, and sitting
Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
May work in extreme heat and cold, and in damp environment with moderate noise
Work is occasionally accomplished in an office or in a cubicle space equipped with a computer
Must be able to occasionally lift and/or move up to 45 pounds
Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Pre-Employment Requirements
Must be 21 years of age
All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact HR.TalentAcquisition@transdev.com.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
#J-18808-Ljbffr
Transdev is proud to offer a competitive compensation package of minimum $99,840 – maximum $110,240.
Benefits
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 6 days
401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability
Key Responsibilities
Supervise the daily activity of the Operations Supervisor (OS) to ensure efficient operation of the shift
Drive special projects and programs completion assigned by the Senior Operations Manager (SOM)
May be assigned to attend meetings with the client to represent SOM or other functional managers
Communicate clearly with the different stakeholders, both Transdev management and the client accordingly
Support client’s operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
Participate in Lean/Kaizen, and other Operational Excellence initiatives
Interpret metrics, find opportunities and implement actions to drive results
Ensure compliance throughout the site to global process standards and work on continuous improvement initiatives
Perform vehicle driver safety evaluation ride checks, observe drivers while on route/test track, and prescribe the necessary retraining; manage and administer the performance-based pay program for all subordinate employees. Involve the SOM for managers’ evaluations
Coordinate, monitor and supervise the activities of subordinates. Inform other management personnel regarding operational/personnel problems as appropriate and offer ideas toward resolution
Ensure daily operation processes are conducted as expected, including, but not limited to: assignments, start of shift egress, out of office management, pre-briefs and debriefs
Respond to service problems including outages, rerouting, accidents and incidents with the goal of restoring interrupted service and testing; support drivers in preparing accident reports including post-accident drug and alcohol testing according to policy
Interact with and assist passengers as necessary
Investigate and respond to unsafe location/situation reports; make recommendations and/or changes to resolve the unsafe situation
Develop and schedule program work plan in accordance with specifications in conjunction with client staff; oversee daily operations and coordinate activities of program; determine priorities
Maintain routine records and perform a variety of clerical work activities related to the property operation
Maintain a high degree of confidentiality of all information
All other duties as assigned
Required Education and Experience
Bachelor’s degree from an accredited university or 2+ years of operations experience leading teams
Preferred Education: Degree in Engineering, Operations, or a related field is a plus
Required Knowledge, Skills and Abilities (KSAs)
Knowledge of service area and ability to read a map/digital map directions
Ability to use a computer to generate reports and schedules
Ability to supervise others and make quality business decisions regarding operations
Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
Good written and oral communication skills
Ability to organize and perform work efficiently; strong analytical skills and attention to details
Travel up to 20% of the time
Must be on call and responsive for 24/7 operations
Work flexible schedule/shift/work area, including weekends, nights and/or holidays including standing and walking for up to 10 hours during shifts
Physical Requirements
Long periods of standing, walking, and sitting
Use hands to finger; handle or feel; and talk or hear; climb stairs and/or ladders
Occasionally required to reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl
Majority of work is accomplished indoors and in air conditioned or well-ventilated facilities
May work in extreme heat and cold, and in damp environment with moderate noise
Work is occasionally accomplished in an office or in a cubicle space equipped with a computer
Must be able to occasionally lift and/or move up to 45 pounds
Must use close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus
Pre-Employment Requirements
Must be 21 years of age
All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact HR.TalentAcquisition@transdev.com.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.
#J-18808-Ljbffr