YMCA of Upper Palmetto
The Branch Member Service Coordinator is responsible for accurately entering member information and bank draft information in the membership software. The Member Services Coordinator administers the procedures and policies of the Front Desk and member services area and providing the members and public with accurate information on YMCA programs and policies. The Member Service Coordinator will assist with various activities such as special events, and other activities that occur on various occasions.
Sell memberships on the phone and in person.
Control and maintain membership records
Prepare monthly membership reports.
Greet all members and public with a smile
Responsible for on line receipting of memberships, program registration, etc.
Maintain and account for daily cash drawer; balancing the bank deposits, compiling and transmitting the monthly bank draft.
Answer phone calls promptly with courtesy and be able to answer information about membership and programs to members and program participants and/or direct calls appropriately.
Forward accurate information to members and potential members by means of phone, mail, fax, etc.
Basic housekeeping in the Front Office and other areas of the YMCA as needed.
Other duties as needed pertaining to member services or related areas.
Be enthusiastic while giving tour of the facility paying particular attention to the areas the potential member may be interested in and answer all questions they may have.
Control members entering the building making sure they access the facility properly.
If the shift requires opening and closing the YMCA follow procedures which may include: unlocking and locking all appropriate doors, counting the cash drawer; insuring that saunas are on, off and checking the facility for members in the building.
In the absence of a fitness staff member, the coordinator must insure that members are comfortable with the equipment and available for any assistance needed.
Other duties as required.
Qualifications
High School graduate or the equivalent.
Two years college or equivalent training /work experience
Ability to maintain confidentiality
Ability to relate to other employees, members and volunteers emphasizing cooperation and teamwork.
Strong public relations and interpersonal skills; excellent language/communication/organizational skills.
General clerical and computer skills.
Ability to control, balance and record financial transactions
Strong ability to learn new software programs.
Have a positive attitude and desire to achieve the mission of the YMCA of Upper Palmetto
Carrying, sitting, seeing, hearing, speaking, running, crouching, lifting (25 Lbs.), and walking.
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Sell memberships on the phone and in person.
Control and maintain membership records
Prepare monthly membership reports.
Greet all members and public with a smile
Responsible for on line receipting of memberships, program registration, etc.
Maintain and account for daily cash drawer; balancing the bank deposits, compiling and transmitting the monthly bank draft.
Answer phone calls promptly with courtesy and be able to answer information about membership and programs to members and program participants and/or direct calls appropriately.
Forward accurate information to members and potential members by means of phone, mail, fax, etc.
Basic housekeeping in the Front Office and other areas of the YMCA as needed.
Other duties as needed pertaining to member services or related areas.
Be enthusiastic while giving tour of the facility paying particular attention to the areas the potential member may be interested in and answer all questions they may have.
Control members entering the building making sure they access the facility properly.
If the shift requires opening and closing the YMCA follow procedures which may include: unlocking and locking all appropriate doors, counting the cash drawer; insuring that saunas are on, off and checking the facility for members in the building.
In the absence of a fitness staff member, the coordinator must insure that members are comfortable with the equipment and available for any assistance needed.
Other duties as required.
Qualifications
High School graduate or the equivalent.
Two years college or equivalent training /work experience
Ability to maintain confidentiality
Ability to relate to other employees, members and volunteers emphasizing cooperation and teamwork.
Strong public relations and interpersonal skills; excellent language/communication/organizational skills.
General clerical and computer skills.
Ability to control, balance and record financial transactions
Strong ability to learn new software programs.
Have a positive attitude and desire to achieve the mission of the YMCA of Upper Palmetto
Carrying, sitting, seeing, hearing, speaking, running, crouching, lifting (25 Lbs.), and walking.
#J-18808-Ljbffr