Sales and product service Published: 9 Jan 2026 Customer Support Representative

White Pine, Tennessee, United States of America The ideal Customer Sales & Support Representative will possess 2-5 years of relevant customer service experience, along with a two year degree, or equivalent experience. You are an organized and enthusiastic self-starter who enjoys working in a team and cultivates productive relationships with distributors/integrators and end-users of our products. You possess excellent business-wide communication skills, along with a strong sense of tact and diplomacy. You are cooperative and relationship-oriented, with a proven sense of professionalism and the ability to use discretion and The Customer Sales & Support Representative will: Answer all designated incoming calls from external sources and process sales orders taken by phone Assess customer inquiries and route to appropriate person or department Take ownership of customer issues and ensure commitments are met as promised Expedite urgent orders to ensure customer receives when needed Advise supervisor of customer concerns and solicit support where needed Proactively inform customer of any changes to order status, backlog issues, or other relevant matters. Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements. Assist Expeditor to ensure accuracy of customer backorder status Stay current on industry developments, competitive offerings and issues affecting sales and customers. Develop working knowledge of products and their functions for their respective customer group Additionally, the Customer Sales & Support Representative: Is experienced with the Microsoft Office suite, specifically Excel and the Windows environment Possesses a high degree of personal accountability and follow-up skills Is able to learn Customer Service software applications Sandvik offers an exceptional benefits package, including: Benefits eligibility starting 30 days after hire. Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine). Paid vacation with up to 40 hours available to carry over annually. Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions. Tuition reimbursement for continued education.

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