Sandvik
Overview
The ideal Customer Sales & Support Representative will possess 2-5 years of relevant customer service experience, along with a two year degree, or equivalent experience. You are an organized and enthusiastic self-starter who enjoys working in a team and cultivates productive relationships with distributors/integrators and end-users of our products. You possess excellent business-wide communication skills, along with a strong sense of tact and diplomacy. You are cooperative and relationship-oriented, with a proven sense of professionalism and the ability to use discretion and
Responsibilities
Answer all designated incoming calls from external sources and process sales orders taken by phone
Assess customer inquiries and route to appropriate person or department
Take ownership of customer issues and ensure commitments are met as promised
Expedite urgent orders to ensure customer receives when needed
Advise supervisor of customer concerns and solicit support where needed
Proactively inform customer of any changes to order status, backlog issues, or other relevant matters
Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements
Assist Expeditor to ensure accuracy of customer backorder status
Stay current on industry developments, competitive offerings and issues affecting sales and customers
Develop working knowledge of products and their functions for their respective customer group
Qualifications
Is experienced with the Microsoft Office suite, specifically Excel and the Windows environment
Possesses a high degree of personal accountability and follow-up skills
Is able to learn Customer Service software applications
2-5 years of relevant customer service experience, along with a two year degree, or equivalent experience
Benefits
Benefits eligibility starting 30 days after hire
Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine)
Paid vacation with up to 40 hours available to carry over annually
Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions
Tuition reimbursement for continued education
How to apply For immediate consideration, please apply online at www.sandvik.com/career to the Customer Support Representative position, Job ID# Job Requisition R0087411.
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Responsibilities
Answer all designated incoming calls from external sources and process sales orders taken by phone
Assess customer inquiries and route to appropriate person or department
Take ownership of customer issues and ensure commitments are met as promised
Expedite urgent orders to ensure customer receives when needed
Advise supervisor of customer concerns and solicit support where needed
Proactively inform customer of any changes to order status, backlog issues, or other relevant matters
Utilize tools and resources provided (sourcing allocation, stock, rob jobs) to satisfy customer requirements
Assist Expeditor to ensure accuracy of customer backorder status
Stay current on industry developments, competitive offerings and issues affecting sales and customers
Develop working knowledge of products and their functions for their respective customer group
Qualifications
Is experienced with the Microsoft Office suite, specifically Excel and the Windows environment
Possesses a high degree of personal accountability and follow-up skills
Is able to learn Customer Service software applications
2-5 years of relevant customer service experience, along with a two year degree, or equivalent experience
Benefits
Benefits eligibility starting 30 days after hire
Comprehensive health coverage (medical, dental, vision, prescription, and telemedicine)
Paid vacation with up to 40 hours available to carry over annually
Robust 401(k) retirement plan — 5% annual company contribution plus 50% match on the first 6% of employee contributions
Tuition reimbursement for continued education
How to apply For immediate consideration, please apply online at www.sandvik.com/career to the Customer Support Representative position, Job ID# Job Requisition R0087411.
#J-18808-Ljbffr