ATAX Chattanooga
Front Desk Receptionist / Administrative Office Assistant
ATAX Chattanooga, Chattanooga, Tennessee, United States, 37450
Location:
In-office Schedule:
Full-time, Monday–Friday (business hours)
Position Overview We are seeking a reliable, professional
Front Desk Receptionist / Administrative Office Assistant
who does far more than answer phones. This role is the
first point of contact and the operational gatekeeper
for our office. The ideal candidate is organized, confident, and calm under pressure, with the ability to manage client flow, protect staff time, and keep the office running smoothly—especially during busy periods.
This position plays a critical role in client experience, internal efficiency, and office professionalism.
Core Responsibilities Front Desk & Client Experience
Greet clients and visitors professionally and confidently
Manage client check-ins and ensure proper routing
Maintain a clean, organized, and client‑ready front desk and waiting area
Represent the office with professionalism, discretion, and warmth
Phone & Communication Gatekeeping
Answer and screen incoming phone calls professionally
Determine urgency and necessity before routing calls to staff or management
Act as a gatekeeper
to prevent unnecessary interruptions to management and preparers
Take accurate messages and ensure timely follow‑up
Manage walk‑ins appropriately, setting expectations and protecting staff availability
Document Handling & Office Operations
Receive, scan, file, and organize client documents according to office standards
Understand and correctly handle common tax documents (W‑2s, 1099s, organizers, etc.)
Sort, route, and prioritize incoming emails and internal requests
Assist with clerical and administrative support for staff as needed
Help with simple tax preparation support tasks (training provided)
Organization & Supply Management
Monitor and restock office supplies proactively
Maintain organized supply areas and common spaces
Support overall office efficiency and workflow
What Success Looks Like By 90 days, the successful candidate will:
Operate independently at the front desk
Confidently manage phones, clients, and document flow
Be trusted to
filter access to management appropriately
Maintain professionalism during peak traffic and busy seasons
Proactively support staff and anticipate office needs
Be viewed as a dependable, long‑term team member
Front_Desk_90_Day_Success_Plan
Qualifications & Skills
Strong communication and interpersonal skills
Ability to prioritize and multitask in a fast‑paced environment
High attention to detail and organization
Professional demeanor and discretion with sensitive information
Confidence saying “not right now” or “let me check on that” when protecting staff time
Willingness to learn office systems, procedures, and basic tax terminology
Reliable attendance and punctuality are essential
Why This Role Matters This position is
not just reception . It is a trusted role that:
Controls workflow
Protects staff productivity
Shapes client experience
Keeps the office running efficiently
The right candidate becomes the backbone of the office.
#J-18808-Ljbffr
In-office Schedule:
Full-time, Monday–Friday (business hours)
Position Overview We are seeking a reliable, professional
Front Desk Receptionist / Administrative Office Assistant
who does far more than answer phones. This role is the
first point of contact and the operational gatekeeper
for our office. The ideal candidate is organized, confident, and calm under pressure, with the ability to manage client flow, protect staff time, and keep the office running smoothly—especially during busy periods.
This position plays a critical role in client experience, internal efficiency, and office professionalism.
Core Responsibilities Front Desk & Client Experience
Greet clients and visitors professionally and confidently
Manage client check-ins and ensure proper routing
Maintain a clean, organized, and client‑ready front desk and waiting area
Represent the office with professionalism, discretion, and warmth
Phone & Communication Gatekeeping
Answer and screen incoming phone calls professionally
Determine urgency and necessity before routing calls to staff or management
Act as a gatekeeper
to prevent unnecessary interruptions to management and preparers
Take accurate messages and ensure timely follow‑up
Manage walk‑ins appropriately, setting expectations and protecting staff availability
Document Handling & Office Operations
Receive, scan, file, and organize client documents according to office standards
Understand and correctly handle common tax documents (W‑2s, 1099s, organizers, etc.)
Sort, route, and prioritize incoming emails and internal requests
Assist with clerical and administrative support for staff as needed
Help with simple tax preparation support tasks (training provided)
Organization & Supply Management
Monitor and restock office supplies proactively
Maintain organized supply areas and common spaces
Support overall office efficiency and workflow
What Success Looks Like By 90 days, the successful candidate will:
Operate independently at the front desk
Confidently manage phones, clients, and document flow
Be trusted to
filter access to management appropriately
Maintain professionalism during peak traffic and busy seasons
Proactively support staff and anticipate office needs
Be viewed as a dependable, long‑term team member
Front_Desk_90_Day_Success_Plan
Qualifications & Skills
Strong communication and interpersonal skills
Ability to prioritize and multitask in a fast‑paced environment
High attention to detail and organization
Professional demeanor and discretion with sensitive information
Confidence saying “not right now” or “let me check on that” when protecting staff time
Willingness to learn office systems, procedures, and basic tax terminology
Reliable attendance and punctuality are essential
Why This Role Matters This position is
not just reception . It is a trusted role that:
Controls workflow
Protects staff productivity
Shapes client experience
Keeps the office running efficiently
The right candidate becomes the backbone of the office.
#J-18808-Ljbffr