Advantage Technical
Global Security Operations Center Operator
Advantage Technical, Marlborough, Massachusetts, us, 01752
Now Hiring! Global Security Operations Center (GSOC) Operator
Shift Requirements
3rd Shift: Sunday-Thursday, 12:00 AM-8:00 AM
Must be able to work additional days or hours as business needs arise.
Pay: Up to $34/hr.
About the Role The GSOC Operator is a key member of a 24/7 global security team responsible for monitoring, analyzing, and reporting risks that may impact company operations. These risks may include natural disasters, terror attacks, civil unrest, workplace violence, facility intrusions, and other security threats. This role provides direct support to the Global Security & Resiliency team as well as other business units.
Role Overview In this position, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines, triage calls from site contacts and business travelers, and support onsite security officers during incidents. You will use software tools and social media monitoring platforms to identify events that could impact company sites, employees, travelers, brand reputation, or business continuity. Strong risk analysis experience is required.
Key Responsibilities Security Monitoring & Incident Response
Monitor surveillance, alarm, access control, and CCTV systems; coordinate appropriate responses
Operate 24/7 emergency phone lines and triage calls from employees and travelers
Respond to lifesafety incidents (medical, natural disasters, safety concerns) and dispatch security, facilities, police, fire, or EMS as needed
Receive, evaluate, and disseminate information from security personnel, employees, suppliers, and local agencies
Threat Intelligence & Risk Analysis
Review, analyze, and escalates open‑source and subscription‑based intelligence
Identify global threats and assess potential impacts to company personnel, property, and operations
Prepare and deliver risk and intelligence‑driven reports to Global Security & Resiliency and other stakeholders
Communication & Coordination
Serve as the first point of contact for employees, contingent workers, and visitors regarding security matters
Communicate professionally via email, chat, phone, twoway radio, and in‑person interactions
Draft and send emergency mass notifications and crisis communications
Receive and respond to calls for assistance from employees worldwide
Systems Monitoring & Support
Monitor the health of all Global Security platforms and applications
Triage incoming work orders and collaborate with internal and external partners to troubleshoot issues
Maintain accurate documentation and ensure compliance with all quality requirements
Required Qualifications
High school diploma required
Bachelor's degree preferred or equivalent relevant experience
3+ years of experience in security, law enforcement, military, or a related field
Demonstrated threat intelligence experience, including proactive defense, risk mitigation, and strategic decision‑making
Strong analytical and problem‑solving abilities
Excellent communication and customer service skills
Ability to remain calm and effective under pressure
Proficiency with Microsoft Office Suite
Preferred Qualifications
Previous experience in a GSOC or control room environment
Familiarity with:
GSOC Critical Event Management software
Mass notification systems
Travel tracking tools
Social media monitoring platforms
ServiceNow
Experience with physical security systems including access control, alarm monitoring, CCTV, incident reporting, and incident management software
Click 'Apply Now' to take the first step in turning your job into a career. We look forward to working with you and watching you grow!
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
After you have applied, download our Staffmark Group WorkNOW App to receive real‑time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
Advantage Technical connects top‑talent in technology, engineering, and technical fields with forward‑looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E‑Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI‑generated and non‑AI‑generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
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Must be able to work additional days or hours as business needs arise.
Pay: Up to $34/hr.
About the Role The GSOC Operator is a key member of a 24/7 global security team responsible for monitoring, analyzing, and reporting risks that may impact company operations. These risks may include natural disasters, terror attacks, civil unrest, workplace violence, facility intrusions, and other security threats. This role provides direct support to the Global Security & Resiliency team as well as other business units.
Role Overview In this position, you will monitor surveillance and alarm systems, operate 24/7 emergency phone lines, triage calls from site contacts and business travelers, and support onsite security officers during incidents. You will use software tools and social media monitoring platforms to identify events that could impact company sites, employees, travelers, brand reputation, or business continuity. Strong risk analysis experience is required.
Key Responsibilities Security Monitoring & Incident Response
Monitor surveillance, alarm, access control, and CCTV systems; coordinate appropriate responses
Operate 24/7 emergency phone lines and triage calls from employees and travelers
Respond to lifesafety incidents (medical, natural disasters, safety concerns) and dispatch security, facilities, police, fire, or EMS as needed
Receive, evaluate, and disseminate information from security personnel, employees, suppliers, and local agencies
Threat Intelligence & Risk Analysis
Review, analyze, and escalates open‑source and subscription‑based intelligence
Identify global threats and assess potential impacts to company personnel, property, and operations
Prepare and deliver risk and intelligence‑driven reports to Global Security & Resiliency and other stakeholders
Communication & Coordination
Serve as the first point of contact for employees, contingent workers, and visitors regarding security matters
Communicate professionally via email, chat, phone, twoway radio, and in‑person interactions
Draft and send emergency mass notifications and crisis communications
Receive and respond to calls for assistance from employees worldwide
Systems Monitoring & Support
Monitor the health of all Global Security platforms and applications
Triage incoming work orders and collaborate with internal and external partners to troubleshoot issues
Maintain accurate documentation and ensure compliance with all quality requirements
Required Qualifications
High school diploma required
Bachelor's degree preferred or equivalent relevant experience
3+ years of experience in security, law enforcement, military, or a related field
Demonstrated threat intelligence experience, including proactive defense, risk mitigation, and strategic decision‑making
Strong analytical and problem‑solving abilities
Excellent communication and customer service skills
Ability to remain calm and effective under pressure
Proficiency with Microsoft Office Suite
Preferred Qualifications
Previous experience in a GSOC or control room environment
Familiarity with:
GSOC Critical Event Management software
Mass notification systems
Travel tracking tools
Social media monitoring platforms
ServiceNow
Experience with physical security systems including access control, alarm monitoring, CCTV, incident reporting, and incident management software
Click 'Apply Now' to take the first step in turning your job into a career. We look forward to working with you and watching you grow!
The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs.
After you have applied, download our Staffmark Group WorkNOW App to receive real‑time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.
Advantage Technical connects top‑talent in technology, engineering, and technical fields with forward‑looking companies.
Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E‑Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI‑generated and non‑AI‑generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.
#J-18808-Ljbffr