Head of 24x7 IT Support & Incident Management

A leading IT solutions provider in Des Moines, Iowa seeks a Triage & Support Manager to oversee support operations and drive service excellence. The role involves managing a diverse support team, optimizing processes, and ensuring adherence to SLAs. Candidates should have 5+ years in technical support and strong leadership skills, while familiarity with ServiceNow is essential. This position offers a dynamic environment for growth and impact. #J-18808-Ljbffr