University of South Florida in
Job Title
FWS Card Center Student Assistant (Finance)
Department & Salary Department: Information Technology 0-3510-000
Salary Plan: Temporary
Hiring Salary/Salary Range: $15/hour
Required availability: Minimum 18 hours per week. Hours vary Monday–Sunday. Must be available Mon‑Fri and weekends. Hours listed: Mon‑Fri 8 am–5 pm, Saturdays 10 am–6 pm, Sundays 12 pm–6 pm.
Position Qualifications Minimum
High school diploma or equivalent, with one year of general office or customer service experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Work Authorization
The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
Preferred
Experience with Windows 10/11, Android, macOS and iOS
One year of professional computing experience
Technical documentation experience
Two years of college experience
Special Skills
Understanding of computer systems and peripheral equipment
Strong customer service skills with empathy and de‑escalation techniques
Troubleshooting skills for client technology issues
Adaptability in a dynamic technical environment
Critical thinking and problem‑solving aptitude
Excellent time management
Experience with Apple and Android mobile devices
Ability to work effectively in a diverse team with high workload
Strong communication skills across various stakeholder groups via multiple platforms
Duties Please note that the following description of duties is not exhaustive:
Provide Level I Service Desk support for hardware, software, and end‑user inquiries. Interactions with customers will be primarily in‑person at walk‑up desk locations, but support via phone, chat, and email may also be required.
Create and manage trouble tickets using IT Service Management ticketing system.
Maintain detailed records of all customer interactions, including clear descriptions of requests and technical issues, specific actions taken, and final resolution.
Support system software used by the USF community and affiliates.
Assist clients with printing issues at walk‑up locations.
Work with customers to create ID Cards.
Package ID Cards.
Benefits & Employee Experience USF offers a comprehensive benefits package including medical, dental, and life insurance plans; retirement plan options; employee and dependent tuition programs; generous leave; and numerous employee perks and discounts.
USF is one of the largest employers in the Tampa Bay area with approximately 16,000 employees. The university fosters a talented, engaged, and driven workforce and is recognized as a top employer.
Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check.
The University of South Florida is an equal‑opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
#J-18808-Ljbffr
Department & Salary Department: Information Technology 0-3510-000
Salary Plan: Temporary
Hiring Salary/Salary Range: $15/hour
Required availability: Minimum 18 hours per week. Hours vary Monday–Sunday. Must be available Mon‑Fri and weekends. Hours listed: Mon‑Fri 8 am–5 pm, Saturdays 10 am–6 pm, Sundays 12 pm–6 pm.
Position Qualifications Minimum
High school diploma or equivalent, with one year of general office or customer service experience. Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
Work Authorization
The selected candidate must have current work authorization in the United States. This position is not eligible for Visa Sponsorship.
Preferred
Experience with Windows 10/11, Android, macOS and iOS
One year of professional computing experience
Technical documentation experience
Two years of college experience
Special Skills
Understanding of computer systems and peripheral equipment
Strong customer service skills with empathy and de‑escalation techniques
Troubleshooting skills for client technology issues
Adaptability in a dynamic technical environment
Critical thinking and problem‑solving aptitude
Excellent time management
Experience with Apple and Android mobile devices
Ability to work effectively in a diverse team with high workload
Strong communication skills across various stakeholder groups via multiple platforms
Duties Please note that the following description of duties is not exhaustive:
Provide Level I Service Desk support for hardware, software, and end‑user inquiries. Interactions with customers will be primarily in‑person at walk‑up desk locations, but support via phone, chat, and email may also be required.
Create and manage trouble tickets using IT Service Management ticketing system.
Maintain detailed records of all customer interactions, including clear descriptions of requests and technical issues, specific actions taken, and final resolution.
Support system software used by the USF community and affiliates.
Assist clients with printing issues at walk‑up locations.
Work with customers to create ID Cards.
Package ID Cards.
Benefits & Employee Experience USF offers a comprehensive benefits package including medical, dental, and life insurance plans; retirement plan options; employee and dependent tuition programs; generous leave; and numerous employee perks and discounts.
USF is one of the largest employers in the Tampa Bay area with approximately 16,000 employees. The university fosters a talented, engaged, and driven workforce and is recognized as a top employer.
Compliance and Federal Notices This position may be subject to a Level 1 or Level 2 criminal background check.
The University of South Florida is an equal‑opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law. The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws. This job description does not constitute an employment contract.
#J-18808-Ljbffr