Hilton Worldwide, Inc.
Guest Service Agent - DoubleTree by Hilton Abilene
Hilton Worldwide, Inc., Abilene, Texas, us, 79608
Guest Service Agent – DoubleTree by Hilton Abilene
Job Number: HOT0C7UA
Work Locations DoubleTree by Hilton Abilene, 500 Cypress St., Abilene, TX 79601
The DoubleTree by Hilton Abilene is a 200‑key hotel connected to the existing Abilene Convention Center. The new DoubleTree by Hilton will bring 17,000‑square‑feet of meeting space, full‑service dining, a pool deck, rooftop bar, and other heart‑warming amenities to Abilene’s bustling arts and business district. Guests and convention goers can stay within walking distance of event venues, restaurants, breweries, shops, museums, and the city’s famous storybook sculpture collection.
Interested candidates should be available to work both AM and PM shifts, weekdays, weekends, and holidays as needed.
This position is eligible for an Upsell Incentive!
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
Respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
Receive, input, retrieve, and relay messages to guests.
Qualifications
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leadership in our industry and in our communities.
Teamwork – Team players in everything we do.
Ownership – Own our actions and decisions.
Now – Operate with a sense of urgency and discipline.
Quality, Productivity, Customer Focus – Core attributes demonstrated.
Benefits
Go Hilton Travel program – 100 nights of discounted travel.
DailyPay – Access to pay when needed.
Hilton Shares – Employee stock purchase program (ESPP) with a 15% discount.
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks for eligible Team Members.
Debt‑Free Education – Access to educational credentials through Guild Education, including college degrees and professional certifications.
Flexible shifts and days off.
Comprehensive health insurance coverage, including telemedicine and at‑home care via AmazonCare.
Mental health resources, including free counseling through the Employee Assistance Program.
401(k) plan with company match.
*Available benefits may vary depending on property‑specific terms and conditions of employment.
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Work Locations DoubleTree by Hilton Abilene, 500 Cypress St., Abilene, TX 79601
The DoubleTree by Hilton Abilene is a 200‑key hotel connected to the existing Abilene Convention Center. The new DoubleTree by Hilton will bring 17,000‑square‑feet of meeting space, full‑service dining, a pool deck, rooftop bar, and other heart‑warming amenities to Abilene’s bustling arts and business district. Guests and convention goers can stay within walking distance of event venues, restaurants, breweries, shops, museums, and the city’s famous storybook sculpture collection.
Interested candidates should be available to work both AM and PM shifts, weekdays, weekends, and holidays as needed.
This position is eligible for an Upsell Incentive!
Responsibilities
Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rates, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
Demonstrate a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
Use upselling techniques to promote hotel services and facilities and maximize room occupancy.
Respond to guest inquiries and requests, and resolve issues in a timely, friendly, and efficient manner.
Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
Receive, input, retrieve, and relay messages to guests.
Qualifications
Hospitality – Passionate about delivering exceptional guest experiences.
Integrity – Do the right thing, all the time.
Leadership – Leadership in our industry and in our communities.
Teamwork – Team players in everything we do.
Ownership – Own our actions and decisions.
Now – Operate with a sense of urgency and discipline.
Quality, Productivity, Customer Focus – Core attributes demonstrated.
Benefits
Go Hilton Travel program – 100 nights of discounted travel.
DailyPay – Access to pay when needed.
Hilton Shares – Employee stock purchase program (ESPP) with a 15% discount.
Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks for eligible Team Members.
Debt‑Free Education – Access to educational credentials through Guild Education, including college degrees and professional certifications.
Flexible shifts and days off.
Comprehensive health insurance coverage, including telemedicine and at‑home care via AmazonCare.
Mental health resources, including free counseling through the Employee Assistance Program.
401(k) plan with company match.
*Available benefits may vary depending on property‑specific terms and conditions of employment.
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