Kaizen Lab Inc.
Marriott Customer Service Champion -Front Desk Wichita, KS
Kaizen Lab Inc., Wichita, Kansas, United States, 67232
Courtyard Marriott Oldtown Wichita is seeking anenergetic and customer-focused
Front Desk Service Champion tobe the welcoming face of our hotel. This role is perfect for someone with anoutgoing, bubbly personality who genuinely enjoys connecting with people anddelivering the warm, thoughtful service Marriott is known for. As a ServiceChampion, you will create memorable first and last impressions by anticipatingguest needs, resolving concerns with care and confidence, and consistentlyliving the Marriott culture of putting people first. If you thrive in a fast-paced environment, take pride in exceeding guest expectations, andunderstand what it means to provide true Marriott hospitality, we would love tohave you join our team.
Responsibilities
Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Respond to all guests’ requests, problems, complaintsand/or accidents presented at the front desk or through reservations in anattentive, courteous and efficient manner. Follow up to ensure guestsatisfaction.
Answer all guest inquiries (i.e. hotel services andamenities, the area, etc.).
Ensure delivery of packages, mail and messages asneeded to guests.
Follow all Lexima/Brand credit policies.
Be aware of all rates, packages, and specialpromotions.
Be familiar with all in house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking roomreservations and follow rate quoting guidelines.
Fully understand and be able to operate all relevantaspects of the front desk computer system.
Focus on his/her role in contributing to guestsatisfaction surveys.
Demonstrate appropriate phone skills.
Use Lexima/brand selling guidelines as part of theinquiry call process.
Consistently perform above average in the mystery callprocess.
Follow up on all wait list reservations.
Manage suite inventory.
Complete shift responsibility checklist.
Keep front office area clean and organized.
Comply at all times with Lexima/Brand compliancestandards and regulations to encourage safe and efficient hotel operations
Participate in all-employee meetings, events and otherfunctions required by management.
Be familiar with all Lexima/Brand policies and hotelrules, as well as hotel terminology.
Develop full understanding of hotel amenities andservices.
Understand emergency procedures and be prepared to helpwhen necessary.
Operate radios efficiently and professionally incommunicating with the hotel staff.
Ensure correct and accurate cash handling while at thefront desk.
Use proper radio etiquette when communicating withother employees.
Perform any other duties as requested by management.
Qualifications
High school diploma or equivalent required.
A degree with an emphasis in Hotel Management,Hospitality Management and/or related fields preferred.
Previous hospitality experience preferred.
Knowledge of accounting principles.
Experience handling cash, accounting procedures andgeneral administrative tasks.
Must have the ability to assimilate complex informationand data from disparate sources and consider, adjust, or modify to meet theconstraints of the particular need.
Must be effective in handling problems in theworkplace, including anticipation, preventing, identifying and solving problemsas necessary.
Must work well in stressful, high pressure situations.
Must be effective at listening to, understanding,clarifying and resolving the concerns and issues raised by clients, guests andco-workers.
Must be effective in handling problems in theworkplace, including anticipation, preventing, identifying and solving problemsas necessary.
Must maintain composure and objectivity under pressure.
Effective oral and written communication skills.
Weekends and Holidays are required.
Must have a valid driver’s license.
Must be fluent in English.
Physical Requirements
Frequently required to stand, walk, sit, use hands tohandle or feel objects, tools or controls, reach with hands and arms, climbstairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
Occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job includeclose vision, distance vision, color vision, peripheral vision, depthperception, and the ability to adjust focus.
Ability to stand during the entire shift.
Reasonable accommodations may be made to enableindividuals with disabilities to perform the requirements of this position ifsuch accommodations do not create an undue hardship for the company.
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Front Desk Service Champion tobe the welcoming face of our hotel. This role is perfect for someone with anoutgoing, bubbly personality who genuinely enjoys connecting with people anddelivering the warm, thoughtful service Marriott is known for. As a ServiceChampion, you will create memorable first and last impressions by anticipatingguest needs, resolving concerns with care and confidence, and consistentlyliving the Marriott culture of putting people first. If you thrive in a fast-paced environment, take pride in exceeding guest expectations, andunderstand what it means to provide true Marriott hospitality, we would love tohave you join our team.
Responsibilities
Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
Handle check-ins and check-outs in a friendly, efficient and courteous manner.
Respond to all guests’ requests, problems, complaintsand/or accidents presented at the front desk or through reservations in anattentive, courteous and efficient manner. Follow up to ensure guestsatisfaction.
Answer all guest inquiries (i.e. hotel services andamenities, the area, etc.).
Ensure delivery of packages, mail and messages asneeded to guests.
Follow all Lexima/Brand credit policies.
Be aware of all rates, packages, and specialpromotions.
Be familiar with all in house groups.
Be aware of closed out and restricted dates.
Obtain all necessary information when taking roomreservations and follow rate quoting guidelines.
Fully understand and be able to operate all relevantaspects of the front desk computer system.
Focus on his/her role in contributing to guestsatisfaction surveys.
Demonstrate appropriate phone skills.
Use Lexima/brand selling guidelines as part of theinquiry call process.
Consistently perform above average in the mystery callprocess.
Follow up on all wait list reservations.
Manage suite inventory.
Complete shift responsibility checklist.
Keep front office area clean and organized.
Comply at all times with Lexima/Brand compliancestandards and regulations to encourage safe and efficient hotel operations
Participate in all-employee meetings, events and otherfunctions required by management.
Be familiar with all Lexima/Brand policies and hotelrules, as well as hotel terminology.
Develop full understanding of hotel amenities andservices.
Understand emergency procedures and be prepared to helpwhen necessary.
Operate radios efficiently and professionally incommunicating with the hotel staff.
Ensure correct and accurate cash handling while at thefront desk.
Use proper radio etiquette when communicating withother employees.
Perform any other duties as requested by management.
Qualifications
High school diploma or equivalent required.
A degree with an emphasis in Hotel Management,Hospitality Management and/or related fields preferred.
Previous hospitality experience preferred.
Knowledge of accounting principles.
Experience handling cash, accounting procedures andgeneral administrative tasks.
Must have the ability to assimilate complex informationand data from disparate sources and consider, adjust, or modify to meet theconstraints of the particular need.
Must be effective in handling problems in theworkplace, including anticipation, preventing, identifying and solving problemsas necessary.
Must work well in stressful, high pressure situations.
Must be effective at listening to, understanding,clarifying and resolving the concerns and issues raised by clients, guests andco-workers.
Must be effective in handling problems in theworkplace, including anticipation, preventing, identifying and solving problemsas necessary.
Must maintain composure and objectivity under pressure.
Effective oral and written communication skills.
Weekends and Holidays are required.
Must have a valid driver’s license.
Must be fluent in English.
Physical Requirements
Frequently required to stand, walk, sit, use hands tohandle or feel objects, tools or controls, reach with hands and arms, climbstairs, balance, stoop, kneel, crouch, crawl, talk, or hear.
Occasionally lift and/or move up to 25 pounds.
Specific vision abilities required by the job includeclose vision, distance vision, color vision, peripheral vision, depthperception, and the ability to adjust focus.
Ability to stand during the entire shift.
Reasonable accommodations may be made to enableindividuals with disabilities to perform the requirements of this position ifsuch accommodations do not create an undue hardship for the company.
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