Choice Hotels
SUB Hotel Front Desk (GSA) 3
Choice Hotels, Jacksonville, North Carolina, United States, 28540
Guest Services Ambassador (GSA): The Hotel's Service Champion!
Your Challenge: Be the Welcoming "Face" of the Hotel, Drive Front Desk Excellence, and Support Team Training!
Ready to lead guest satisfaction and ensure the smooth, efficient operation of the front desk? Join
Sandpiper Hospitality (SH) , one of the
fastest-growing companies in the extended stay market , as our next Guest Services Ambassador (GSA)!
As the main point of contact for guests, you're responsible for an
excellent guest experience
by executing front desk operations efficiently, accurately, and thoroughly. You'll work closely with other departments and support team performance to ensure service standards are consistently met.
Your Essential Service & Operational Functions You are the cornerstone of the guest journey, handling all administrative, sales, and service functions with accuracy and professionalism.
Key Responsibilities Include:
Guest Relations:
Provide an excellent guest experience
by meeting with and
soliciting comments from guests regularly
to determine satisfaction.
Respond to situations as they arise
and manage
guest conflict
effectively, always aiming for the greatest satisfaction possible within budgetary constraints.
Front Desk Coordination:
Coordinate front desk operations
such as
check-ins, move-outs, renewals, reservations, property tours, and sales events .
Respond to guest service calls
efficiently and expediently.
Safety & Compliance:
Inspect studios and public spaces daily
according to the Clean & Safe program brand standards.
Ensure all team members
accurately
follow all policies and procedures
and are
trained to act according to procedure
in the event of an emergency or accident.
Sales & Revenue:
Execute the lead management process
and complete all sales and marketing objectives.
Review Studio Inventory daily
to maximize studio revenue and
maintain effective sales of ancillary offerings
to maximize overall revenue.
Personnel Support and Development
Team Training:
Assist with the training of all team members
as necessary.
Service Demonstration:
Demonstrate to team members
how to effectively follow the
“Say Yes to a Simple Request”
program, championing a culture of exceptional service.
Documentation:
Document work activity
using the appropriate log and according to policy and procedure.
Qualifications & Essential Skills This role requires strong communication, organizational skills, and a commitment to problem-solving.
Education & Experience
Education:
High school diploma or equivalent
(GED).
Experience (Preferred):
1 or more years of experience
in the hospitality, retail, or food service industries.
Essential Skills
Communication:
Must be able to
read, write, and speak English proficiently . Possess
effective communication
with staff and guests.
Problem-Solving:
Effective
conflict management
and the ability to
respond calmly in situations of conflict and stress .
Sales & Negotiation:
Effective
negotiation and sales skills .
Technical/Operational:
Intermediate
computer operation , including internet access. Basic understanding of common office/front desk procedures.
Ready to step into this pivotal role where your efficiency and service focus directly impact guest satisfaction and team performance?
#J-18808-Ljbffr
Ready to lead guest satisfaction and ensure the smooth, efficient operation of the front desk? Join
Sandpiper Hospitality (SH) , one of the
fastest-growing companies in the extended stay market , as our next Guest Services Ambassador (GSA)!
As the main point of contact for guests, you're responsible for an
excellent guest experience
by executing front desk operations efficiently, accurately, and thoroughly. You'll work closely with other departments and support team performance to ensure service standards are consistently met.
Your Essential Service & Operational Functions You are the cornerstone of the guest journey, handling all administrative, sales, and service functions with accuracy and professionalism.
Key Responsibilities Include:
Guest Relations:
Provide an excellent guest experience
by meeting with and
soliciting comments from guests regularly
to determine satisfaction.
Respond to situations as they arise
and manage
guest conflict
effectively, always aiming for the greatest satisfaction possible within budgetary constraints.
Front Desk Coordination:
Coordinate front desk operations
such as
check-ins, move-outs, renewals, reservations, property tours, and sales events .
Respond to guest service calls
efficiently and expediently.
Safety & Compliance:
Inspect studios and public spaces daily
according to the Clean & Safe program brand standards.
Ensure all team members
accurately
follow all policies and procedures
and are
trained to act according to procedure
in the event of an emergency or accident.
Sales & Revenue:
Execute the lead management process
and complete all sales and marketing objectives.
Review Studio Inventory daily
to maximize studio revenue and
maintain effective sales of ancillary offerings
to maximize overall revenue.
Personnel Support and Development
Team Training:
Assist with the training of all team members
as necessary.
Service Demonstration:
Demonstrate to team members
how to effectively follow the
“Say Yes to a Simple Request”
program, championing a culture of exceptional service.
Documentation:
Document work activity
using the appropriate log and according to policy and procedure.
Qualifications & Essential Skills This role requires strong communication, organizational skills, and a commitment to problem-solving.
Education & Experience
Education:
High school diploma or equivalent
(GED).
Experience (Preferred):
1 or more years of experience
in the hospitality, retail, or food service industries.
Essential Skills
Communication:
Must be able to
read, write, and speak English proficiently . Possess
effective communication
with staff and guests.
Problem-Solving:
Effective
conflict management
and the ability to
respond calmly in situations of conflict and stress .
Sales & Negotiation:
Effective
negotiation and sales skills .
Technical/Operational:
Intermediate
computer operation , including internet access. Basic understanding of common office/front desk procedures.
Ready to step into this pivotal role where your efficiency and service focus directly impact guest satisfaction and team performance?
#J-18808-Ljbffr