Choice Hotels
Guest Services Ambassador (GSA): The Hotel's Face and Service Champion!
Your Challenge: Be the Main Point of Contact, Drive Front Desk Efficiency, and Guarantee an Excellent Guest Experience!
Ready to be the
"face" of the hotel
and the primary leader in guest satisfaction? Join
Sandpiper Hospitality (SH) , one of the
fastest-growing companies in the extended stay market , as our next Guest Services Ambassador (GSA)!
This dynamic role requires you to
conduct all front desk operations in an efficient, accurate, and thorough manner . You will work closely with other departments to ensure every guest enjoys an exceptional stay, embodying our value to
"Bring the Energy."
Your Essential Service & Operational Functions As the GSA, you are the cornerstone of the guest journey, responsible for administrative accuracy, service excellence, and property safety.
Key Responsibilities Include:
Guest Relations:
Provide an excellent guest experience
by greeting guests warmly and offering assistance.
Meet with and solicit comments from guests regularly
to determine satisfaction.
Respond to situations
as they arise and
manage guest conflict
effectively.
Front Desk Coordination:
Coordinate all front desk operations
such as
check-ins, move-outs, renewals, reservations, property tours, and sales events . Handle operational needs efficiently to ensure a seamless experience.
Safety & Compliance:
Ensure safety of the building and occupants , contacting emergency services/law enforcement when needed.
Be able to respond effectively
and according to procedure in times of emergency.
Inspect studios and public spaces daily
according to company and brand standards.
Revenue Generation:
Execute the lead management process
and
review Studio Inventory daily
to maximize studio revenue.
Maintain effective sales of ancillary offerings
to maximize overall revenue.
Operational Support & Shift Requirements You are key to the smooth running of the property, providing cross-functional support and maintaining a constant presence.
Property Support:
Perform
Laundry Duties
(sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).
Team Versatility:
Cross-train on the duties of all non-management staff members
and perform those duties as needed or requested by supervision.
Shift Commitment:
GSAs are required to stay on site for their entire shift until relieved.
A
paid 30-minute meal break
is provided in consideration; the break is to be taken as available.
Ready to step into this critical customer-facing role where your energy and efficiency drive guest satisfaction?
#J-18808-Ljbffr
Ready to be the
"face" of the hotel
and the primary leader in guest satisfaction? Join
Sandpiper Hospitality (SH) , one of the
fastest-growing companies in the extended stay market , as our next Guest Services Ambassador (GSA)!
This dynamic role requires you to
conduct all front desk operations in an efficient, accurate, and thorough manner . You will work closely with other departments to ensure every guest enjoys an exceptional stay, embodying our value to
"Bring the Energy."
Your Essential Service & Operational Functions As the GSA, you are the cornerstone of the guest journey, responsible for administrative accuracy, service excellence, and property safety.
Key Responsibilities Include:
Guest Relations:
Provide an excellent guest experience
by greeting guests warmly and offering assistance.
Meet with and solicit comments from guests regularly
to determine satisfaction.
Respond to situations
as they arise and
manage guest conflict
effectively.
Front Desk Coordination:
Coordinate all front desk operations
such as
check-ins, move-outs, renewals, reservations, property tours, and sales events . Handle operational needs efficiently to ensure a seamless experience.
Safety & Compliance:
Ensure safety of the building and occupants , contacting emergency services/law enforcement when needed.
Be able to respond effectively
and according to procedure in times of emergency.
Inspect studios and public spaces daily
according to company and brand standards.
Revenue Generation:
Execute the lead management process
and
review Studio Inventory daily
to maximize studio revenue.
Maintain effective sales of ancillary offerings
to maximize overall revenue.
Operational Support & Shift Requirements You are key to the smooth running of the property, providing cross-functional support and maintaining a constant presence.
Property Support:
Perform
Laundry Duties
(sorting, washing, drying, and folding company linen and terry, plus general cleaning of facilities).
Team Versatility:
Cross-train on the duties of all non-management staff members
and perform those duties as needed or requested by supervision.
Shift Commitment:
GSAs are required to stay on site for their entire shift until relieved.
A
paid 30-minute meal break
is provided in consideration; the break is to be taken as available.
Ready to step into this critical customer-facing role where your energy and efficiency drive guest satisfaction?
#J-18808-Ljbffr